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The new hotel classification in France (2022)

Hotel star ratings are governed by criteria that hotels must meet. Find out how the point system works for each category and how to meet it.

Read

The new hotel classification in France (2022)

Hotel star ratings are governed by criteria that hotels must meet. Find out how the point system works for each category and how to meet it.

Read

21

Mar

2022

Webinar: France's new hotel classification system: what you need to know

We invite you to a webinar on Thursday 7 April, at 2.30 pm (UTC+1), dedicated to France's new hotel classification system. Whatever the category of your establishment, this webinar is for you. The speakers will answer all your questions and present the functioning and the new features of this new classification as well as

14

Jun

2021

LoungeUp

The 5 Essential Requirements for a Perfect Guest Experience

The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...

LoungeUp

Mapping the Hotel Guest Journey

The traveller's journey is made up of many touch points, each of which represents an opportunity for the hotelier to create a unique relationship with its guest. Here, at each stage of the journey and among the vast offer of travel tech: the tools used by the hotel guest during his journey the most important ones...

09

Apr

2019

loungeup

Registration forms: administrative nightmare or a commercial opportunity?

- 5 minutes to read - 3 benefits for your hotel to go digital The hotel card or 'individual police card' is a document attesting to the identity of a person who has stayed in tourist accommodation (hotel, residence, guest house, campsite, etc.) or in furnished accommodation rented to holidaymakers.

16

Jul

2018

loungeup

Transform the hotel stay into an “experience”

We hear it everywhere: "guest experience" is a hot topic, and even more so in tourism. And for good reason, investing in the experience would increase profits and customer loyalty. WHAT IS guest experience? In general In all sectors, the term "guest experience" is used to describe the...

07

Jun

2018

loungeup

The keys to an ultra-personalised stay

Personalisation in the hotel industry is not a new topic. However, travellers' expectations are constantly evolving, and to keep pace, the hotel industry must be able to offer more than just personalisation: ultra-personalisation. WHAT IS ULTRA-PERSONALISATION? For several years now...

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19

Feb

2018

loungeup

The importance of the social aspect in your client’s experience

Rethinking your hotel as a place to live Today's travellers want to have powerful experiences. Even if this is mainly the case for Millennials, this desire is increasingly transgenerational. With the increasing globalisation of trade and the digitalisation of services, there is a counter-current desire to live in a place that is more than just a hotel.

LoungeUp

What software do I choose for my hotel? 2/2

- 6 minutes to read - [READ THE FIRST PART HERE] Today, the day-to-day management of a hotel can only be done with the help of IT solutions. However, there is so much software on the market that it is difficult to differentiate the functions of each of them. Moreover, all these software packages are evolving...

LoungeUp

What software do I choose for my hotel? 1/2

- 6 minute read - Nowadays the day-to-day management of a hotel cannot be done without the help of IT solutions. However, there are so many softwares available on the market that it is becoming increasingly difficult to differentiate between each one and their different functions. What’s more, these software are all constantly evolving and offering functions that...

09

Feb

2016

loungeup

Hotels: top trends for 2016

The first few months of the year are always the time when trends start to emerge and gain momentum. This is the case in the hotel industry; indeed, Killarney Hotels have produced an infographic showing how the industry is growing with a global revenue of $550 billion...