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05
Jun
2023
Success Story : Biografy
Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.
05
Jun
2023
Success Story : Biografy
Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.
31
May
2023
Success Story: Hostellerie La Cheneaudière
L'Hostellerie uses LoungeUp to offer its customers a personalized stay, tailoring its automated e-mailing campaigns to each guest and maximizing its upselling by enabling them to purchase adapted services before their stay.
20
Mar
2023
Success Story: Victoria Holding
With both tourists and regular business customers, the group decided to call on LoungeUp to harmonize the guest relationship across all three hotels.
16
Feb
2023
Success Story: Orso Hotels
The Orso Group called on LoungeUp to offer a consistent and personalized guest experience in each of their establishments, to better welcome customers.
16
Feb
2023
Success Story: Grands Hôtels Parisiens
The Grand Hotels have decided to use LoungeUp to digitalize the relationship with their customers and to highlight the additional services of each establishment. It also allows them to better understand the needs and expectations of their customers, in order to satisfy them in the best possible way.
14
Feb
2023
Success Story: Domaine Les Ormes
To deliver an exceptional guest experience, Les Ormes called on LoungeUp to create their mobile application and manage all communications with customers before, during and after their stay.
18
May
2022
Success Story: Hostellerie de Levernois
Hostellerie de Levernois has equipped itself with LoungeUp to improve the guest experience, streamline procedures and increase upsell.
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05
Apr
2022
Success Story: Airelles
Les Airelles decided to use LoungeUp to improve the customer experience. The solution allows customers to enjoy superior service, while providing a smoother, more enjoyable travel experience.
21
Mar
2022
New hotel ranking in France (2022 + August 2023 update)
Hotel star ratings are governed by criteria that hotels must meet. Find out how the point system works for each category and how to meet it.
21
Mar
2022
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[Webinar ▶️] The new hotel classification: what you need to know
We're hosting a webinar dedicated to the new hotel classification. Whatever the category of your establishment, this webinar is for you.
03
Mar
2022
Success Story: MOB Hotel
MOB Hotel has adopted Dmbook to facilitate customer requests and daily tasks to make managing operations more enjoyable.
14
Jun
2021
The 5 Essential Requirements for a Perfect Guest Experience
The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...
26
Nov
2019
Mapping the Hotel Guest Journey
The traveller's journey is made up of many touch points, each of which represents an opportunity for the hotelier to create a unique relationship with its guest. Here, at each stage of the journey and among the vast offer of travel tech: the tools used by the hotel guest during his journey the most important ones...