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11
Sep
2023
LoungeUp is a partner of WorldSkills
The WorldSkills competition aims to promote excellence in technical and vocational education and encourage young people to pursue careers in skilled trades.
11
Sep
2023
LoungeUp is a partner of WorldSkills
The WorldSkills competition aims to promote excellence in technical and vocational education and encourage young people to pursue careers in skilled trades.
#loungeup10
Aug
2023

Improve the well-being of hotel teams using internal tools
For many years now, the hotel industry has been faced with downsizing, which inevitably leads to overloaded operational teams and, ultimately, higher staff turnover. Technology, however, can counter many of these problems and improve the day-to-day lives of employees.
#employee-experience#technology08
Aug
2023

Success Story: BL Hotels
BL Hotels is a hotel group in Brittany with 10 charismatic 4-star establishments that has equipped itself with LoungeUp to manage their guest relationship.
#guest-case-studies#group03
Aug
2023

Success Story: Nestor & Jeeves
Nestor & Jeeves is the first vacation rental in Nice with a wide selection of apartments and exclusive services, equipped with LoungeUp to inform guests, manage check-in/out or sell additional services.
#guest-case-studies#location-apartments03
Aug
2023

Check-in is still a major sticking point in the guest experience
Hotel check-in and check-out can be unpleasant experiences for guests (even more so if they travel a lot), despite the digitalisation of the industry. In a world that prides itself on experience and comfort, these points of contact generate dissatisfaction and misunderstandings for the guest.
#guest-experience#guestjourney27
Jun
2023

Success Story: Fabulous Hotels Group
Fabulous Hotels Group is a group of 3 hotels located on the outskirts of Disneyland Paris: Dream Castle, Grand Magic Hotel and Explorers. The group has equipped itself with LoungeUp to manage all guest communications before, during and after the stay.
#guest-case-studies#group20
Jun
2023

Cybersecurity basics
Data leaks from hotel chains, OTAs or reservation platforms are commonplace in the field of cybersecurity, and are shaking up the entire hotel and tourism sector. All hotels are affected by this threat and can be subject to attack, even small independent hotels. The reason for this is that
#cybersecurity#best-practices#how-toNewsletter
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07
Jun
2023
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GUIDE: 10 tips to optimise upselling in your hotel
Upsell(ing) consists in offering customers options or services in addition to their reservation. The aim is to encourage customers to spend more to enhance their stay. The challenge is to offer services adapted to guest, at the most opportune moment to maximize hotel revenues.
#upsell#best-practices#how-to06
Jun
2023

The basics of upselling in the hotel industry
Upsell(ing) in the hotel industry is the addition of services (also known as "extras") to a stay, thereby increasing its value guest. Upgrading is an example of upselling in the hotel and airline industries. Upselling makes it possible to capitalize on every guest acquired.
#upsell#guest-experience05
Jun
2023
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Success Story : Biografy
Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.
#guest-case-studies#group#hospitality01
Jun
2023

The power of segmentation in hotel guest relations
Segmenting your database is crucial to improving your guests' stay and satisfaction, the performance of your marketing strategy, and ultimately your profitability.
#data#personalisation #guestjourney31
May
2023

Success Story: Hostellerie La Cheneaudière
L'Hostellerie uses LoungeUp to offer its customers a personalized stay, tailoring its automated e-mailing campaigns to each guest and maximizing its upselling by enabling them to purchase adapted services before their stay.
#guest-case-studies#hospitality#luxury#independent-hotel29
May
2023
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Success Stories: Hotel Palacio Valderrábanos
Their project to improve the digitalization of the hotel led them to turn to LoungeUp, to make the most of their customer database with the help of a CRM and optimize loyalty guest and the sale of additional services.
#guest-case-studies#independent-hotel