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Some hoteliers have realised that digitalisation allows them to better respond to the expectations of guests, to be more efficient, to generate additional sales and to collect data to increase loyalty. Here is an overview of the best practices used by Spanish hoteliers in digitalising the guest journey.

The new season is almost here, the time when guests come in larger numbers, from all over the world, expecting you to provide them with a relaxing getaway. Now is the perfect time to reflect on key areas to ensure that you give your guests the best possible experience.

Initiating and maintaining contact with a guest has a lot of advantages. Here are 6 ways hotels will benefit when they invest in their guest relationship by listening to them, being ready to help and providing information when they need it.

Hotel star ratings are governed by criteria that hotels must meet. Find out how the point system works for each category and how to meet it.

We invite you to a webinar on Thursday 7 April, at 2.30 pm (UTC+1), dedicated to France's new hotel classification system. Whatever the category of your establishment, this webinar is for you. The speakers will answer all your questions and present the functioning and the new features of this new classification as well as

19 - 23 January 2022, Madrid FITUR is the global meeting point for tourism professionals and the leading trade fair for inbound and outbound markets in Latin America. At its inception, FITUR broke all previous participation records with 5,000 companies from 55 countries and regions,...