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11

Sep

2023

LoungeUp is a partner of WorldSkills

The WorldSkills competition aims to promote excellence in technical and vocational education and encourage young people to pursue careers in skilled trades.

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LoungeUp News

11

Sep

2023

LoungeUp is a partner of WorldSkills

The WorldSkills competition aims to promote excellence in technical and vocational education and encourage young people to pursue careers in skilled trades.

#loungeup
Read

10

Aug

2023

Improve the well-being of hotel teams using internal tools 

For many years now, the hotel industry has been faced with downsizing, which inevitably leads to overloaded operational teams and, ultimately, higher staff turnover. Technology, however, can counter many of these problems and improve the day-to-day lives of employees.

#employee-experience#technology
Beautiful Life Hotels

Success Story: BL Hotels

BL Hotels is a hotel group in Brittany with 10 charismatic 4-star establishments that has equipped itself with LoungeUp to manage their guest relationship.

#guest-case-studies#group

Success Story: Nestor & Jeeves

Nestor & Jeeves is the first vacation rental in Nice with a wide selection of apartments and exclusive services, equipped with LoungeUp to inform guests, manage check-in/out or sell additional services.

#guest-case-studies#location-apartments

03

Aug

2023

Check-in is still a major sticking point in the guest experience

Check-in is still a major sticking point in the guest experience

Hotel check-in and check-out can be unpleasant experiences for guests (even more so if they travel a lot), despite the digitalisation of the industry. In a world that prides itself on experience and comfort, these points of contact generate dissatisfaction and misunderstandings for the guest.

#guest-experience#guestjourney

Success Story: Fabulous Hotels Group

Fabulous Hotels Group is a group of 3 hotels located on the outskirts of Disneyland Paris: Dream Castle, Grand Magic Hotel and Explorers. The group has equipped itself with LoungeUp to manage all guest communications before, during and after the stay.

#guest-case-studies#group

Cybersecurity basics

Data leaks from hotel chains, OTAs or reservation platforms are commonplace in the field of cybersecurity, and are shaking up the entire hotel and tourism sector. All hotels are affected by this threat and can be subject to attack, even small independent hotels. The reason for this is that

#cybersecurity#best-practices#how-to

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GUIDE: 10 tips to optimise upselling in your hotel

Upsell(ing) consists in offering customers options or services in addition to their reservation. The aim is to encourage customers to spend more to enhance their stay. The challenge is to offer services adapted to guest, at the most opportune moment to maximize hotel revenues. 

#upsell#best-practices#how-to

06

Jun

2023

The basics of upselling in the hotel industry

Upsell(ing) in the hotel industry is the addition of services (also known as "extras") to a stay, thereby increasing its value guest. Upgrading is an example of upselling in the hotel and airline industries. Upselling makes it possible to capitalize on every guest acquired.

#upsell#guest-experience

Success Story : Biografy

Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.

#guest-case-studies#group#hospitality

01

Jun

2023

The power of segmentation in hotel guest relations

Segmenting your database is crucial to improving your guests' stay and satisfaction, the performance of your marketing strategy, and ultimately your profitability. 

#data#personalisation #guestjourney

Success Story: Hostellerie La Cheneaudière

L'Hostellerie uses LoungeUp to offer its customers a personalized stay, tailoring its automated e-mailing campaigns to each guest and maximizing its upselling by enabling them to purchase adapted services before their stay.

#guest-case-studies#hospitality#luxury#independent-hotel

Success Stories: Hotel Palacio Valderrábanos

Their project to improve the digitalization of the hotel led them to turn to LoungeUp, to make the most of their customer database with the help of a CRM and optimize loyalty guest and the sale of additional services.

#guest-case-studies#independent-hotel