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Key figures on guest data management in the hotel industry

In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.

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Key figures on guest data management in the hotel industry

In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.

#data#cybersecurity#technology
Read

28

June

2024

5 key points to improve the security of your hotel's guest data

Operational staff are prime targets for hacking into hotel systems and retrieving guests' personal data. Human error is unfortunately the main cause of cyberattacks (74%), with phishing remaining the leading type of attack. New AI tools and deepfakes have a lot to offer.

#cybersecurity#data#technology

Success Story: Evi Hob

Evi Hob is a new hotel brand that blends hospitality and third-place living. Their credo: the comfort of a hotel and the conviviality of a hostel. With LoungeUp, they showcase their wide range of events and activities.

#guest-case-studies#group

Key figures on the role of technology in the hotel guest experience

The rapid evolution of technology is influencing both guest and employee expectations. An overview studies from 2024 on the subject of the guest hotel experience.

#guest-experience#guestjourney#technology#personalisation #guest-oriented

✪ Success Story: The Palace de Menthon

The Palace de Menthon, part of the Lavorel Hotels group, is a 5-star establishment that combines refinement, luxury and comfort. The establishment boasts 67 elegant rooms and suites, as well as a private villa, and is ideally located on the shores of Lake Annecy, in the Haute-Savoie commune of Menthon-Saint-Bernard.

#guest-case-studies#independent-hotel#group

30

April

2024

Conference: Becoming a major player: how guest experience makes all the difference in the hotel industry

This topic was the subject of a conference at Food Hotel Tech 2024 which focused on the guest relationship, nurtured and built throughout the experience.

#webinar#events

Checklist for choosing your hotel software

5 key topics to discuss with your future technology providers, to choose the solution that's right for you

#how-to#technology

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15

April

2024

10 ways to prepare for the upcoming season

The beginning of high season is almost here, the time when guests arrive in mass, from all over the world, expecting you to provide the most relaxing getaway. Now is the perfect time to review key areas to ensure that you deliver the best possible experience.

#how-to#product-presentation

21

March

2024

LoungeUp joins D-EDGE and strengthens its position as Europe's leading CRM for hotels

We are delighted to announce that LoungeUp is joining D-EDGE, one of the world leaders in hotel technology. This acquisition is the result of a shared vision to simplify the hotel industry by improving every step of the guest journey, and to provide hotel teams with cutting-edge, secure and integrated technologies.

#announcement#press-release

✪ Success Story: Bohemia Suites & Spa

Bohemia Suites & Spa is a 5* adults-only boutique hotel located in the south of the Canaries in one of the island's most famous beach resorts, Playa del Inglés.

#guest-case-studies#independent-hotel

19

February

2024

Success Story: Les Méditerranées Camping Villages & Spa

Les Méditerranées Campings Villages & Spa is a group of three 5-star campsites located in Marseillan-Plage, equipped with LoungeUp to facilitate the guest experience and manage internal operations.

#guest-case-studies#HPA#group

05

February

2024

How to integrate data into your hotel marketing strategy

In the hotel industry, data and digital marketing are essential for implementing an effective strategy. By combining them, hotels can deepen their understanding of guests and prospects, and establish more effective communication.

#data#marketing

11

January

2024

Leveraging internal knowledge to enhance guest experience

A well-managed knowledge base brings many direct benefits to a guest's experience, not least by enabling operational teams to work more efficiently.

#employee-experience#guest-experience