Devote your time to your guests, not your procedures
Optimise your internal processes with LoungeUp
form adapts
automatically
online check-in/out
Digitise check-in procedures
Collect all the information you need from your guests before they arrive (contact details, arrival time, preferences…).
Your guests sign the registration form on their phone or on a tablet at reception, and can even pre-authorise their card online before arriving so that check-in becomes about welcoming the guest, not completing paperwork.
Guest files
Manage arrivals and departures with ease
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Overview of
that day's guests
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On a single screen, you can access the list of guests expected that day or the previous day. With one click, you can access the pre-check-in form or registration form. Identify late guests or those who are yet to complete their pre-authorisation, and send reminders via SMS or WhatsApp.
MOBILE KEYS
Make use of mobile keys
Electronically transferring the room keys to the guests' smartphones saves time at check-in while eliminating the constraints of plastic keycards (no encoding, cleaning, losses, malfunctions or forgetfulness) and is also very practical for them!
No need for
a physical key
messaging hub
Manage your guests' requests efficiently
Summary of guest file
in the conversation
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On a single screen, track and respond to all guest requests (info request, order, problem escalation, etc.) regardless of the channel used (e-mail, SMS, WhatsApp, Facebook Messenger, Guest App, etc.). Schedule messages, use message templates or translate messages into the language of guest.
dmbook
Coordinate your teams with a smart logbook
Don't miss any info
Centralise the key information for each day so that the entire team can access it from a smartphone or computer. Orders, requests, notes, problems, complaints, reminders... nothing is left to chance or forgotten.
Communication between teams is smooth and information flows more easily.
Access your lists
on your smartphone
or tablet
dmbook
Optimise employee efficiency with dashboards and checklists
Dedicate task lists by role to manage the daily or weekly actions more easily. Display your team's schedule to inform them of their managers that day. Use dashboards to monitor your daily objectives.
Easy to use, fun, creative. Thank you LoungeUp for supporting us in our daily missions.
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Carina de Lemos
Director, La Maison Favart
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LoungeUp allows us to save a lot of time on administrative and repetitive formalities (sending emails before arrival, reminders...) and to focus on guest relations and our occupancy rate. The rate of emails opened pre-stay is around 90% which is extremely high!
Pauline Sagot
Reception Manager for the Residences - Alpapart Apparthotel
The tools offered are easy to use and save us time by digitizing administrative tasks (cardex, deposits, etc.) so that we can anticipate them and enable our teams to do what they do best: welcome guest.
Emmanuel Barré
Marketing Director, Domaine des Ormes
The LoungeUp application offers a multitude of functions for hotel guests, such as booking services, sending comments or consulting practical information about the establishment. All this makes our guests' stay more pleasant and saves time.
Ibtissam Chentouf
Marketing and Communications specialist, Paradis Plage
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In addition to being intuitive, LoungeUp enables better communication between teams, better anticipation of customer arrivals and greater working comfort. I highly recommend it.
Arnaud Vermerie
Manager, Holiday Inn Express CDG Airport
I'd recommend this LoungeUp tool to all hoteliers, it's an invaluable time-saver and we know how valuable it is in high season.
Christelle Guillin
Head of Reception, Château Sainte Sabine
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Thanks to our advanced parameterization features, we can automate the sending of messages and distill the information at the right moment. A real time and efficiency saver!
Clément Thirode
Quality and Marketing Manager, Les Balcons
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Thanks to LoungeUp, our daily work is easier, simpler and better.
José Dupin
Director, Camping Paradis Orangeraie
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This solution is really brilliant! The follow-up is very responsive and customers appreciate the service, while we managers save an incredible amount of time!
Anaëlle Aubry
Manager, Camping Mahana by La Pege
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Our solution
See LoungeUp for yourself
Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.
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This doesn't commit you to anything!