Devote your time to your guests, not your procedures
Optimise your internal processes with LoungeUp
Digitise check-in procedures
Collect all the information you need from your guests before they arrive (contact details, arrival time, preferences…).
Your guests sign the registration form on their phone or on a tablet at reception, and can even pre-authorise their card online before arriving so that check-in becomes about welcoming the guest, not completing paperwork.
Manage arrivals and departures with ease
that day's guests
On a single screen, you can access the list of guests expected that day or the previous day. With one click, you can access the pre-check-in form or registration form. Identify late guests or those who are yet to complete their pre-authorisation, and send reminders via SMS or WhatsApp.
Make use of mobile keys
Electronically transferring the room keys to the guests' smartphones saves time at check-in while eliminating the constraints of plastic keycards (no encoding, cleaning, losses, malfunctions or forgetfulness) and is also very practical for them!
No need for
a physical key
Manage your guests' requests efficiently
Summary of guest file
in the conversation
On a single screen, track and respond to all guest requests (info requests, orders, reports of problems...) regardless of the channel used (email, SMS, WhatsApp, Facebook Messenger, guest portal...). Schedule messages, use message templates or translate messages into the guest's language.
Coordinate your teams with a smart logbook
Don't miss any info
Centralise the key information for each day so that the entire team can access it from a smartphone or computer. Orders, requests, notes, problems, complaints, reminders... nothing is left to chance or forgotten.
Communication between teams is smooth and information flows more easily.
Access your lists
on your smartphone
Optimise employee efficiency with dashboards and checklists
Dedicate task lists by role to manage the daily or weekly actions more easily. Display your team's schedule to inform them of their managers that day. Use dashboards to monitor your daily objectives.
A FEW FIGURES MEASURED BY OUR CUSTOMERS
Save time and
Time spent per
- 50 %
- 70 %
- 50 %
With LoungeUp, our guests can contact us at any time: to request a repair, organisation of transport, information about the resort, etc. The messaging module allows us to react extremely quickly. Another important aspect is the way in which LoungeUp makes it easy for us to promote the different services that we offer.
Quality and Marketing Manager, Les Balcons
Dmbook is the perfect tool to facilitate interdepartmental communication and record and track all hotel incidents. It is mobile-friendly and easy to use, meaning the entire team, from maintenance to the floor staff, can be informed in real time of everything happening in the hotel.
Charo García Silgo
Manager, Jardines de Sabatini Apartosuites
We implemented Dmbook as part of our move upmarket. Simple, flexible and easy to use, Dmbook has enabled us to make real progress in our communication between teams and pooling of instructions.
Manager, HÔTEL MADISON - Biografy
LoungeUp allows us to save a lot of time on administrative and repetitive formalities (sending emails before arrival, reminders...) and to focus on guest relations and our occupancy rate. The rate of emails opened pre-stay is around 90% which is extremely high!
Reception Manager for the Residences - Alpapart Apparthotel
See LoungeUp for yourself
Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.
This doesn't commit you to anything!