ONLINE CHECK-IN & CHECK-OUT
Simplify arrival and departure for your guests
on mobile, on tablet
or on a device at reception
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Reduce the time spent on administrative procedures and focus on the guest experience
Streamline the
guest journey
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Transform the guest journey by allowing your guests to check-in and check-out in advance. Allow them to complete their check-in before they arrive, or check their bill before they leave. They won't have the hassle on the day and can travel with peace of mind.
Digitise procedures
Reduce the time spent on administrative tasks so that your staff can concentrate on personal interactions with guests.
- Registration form
- Check-in
- Online payment
- Ordering services
The ⑤ steps
of online check-in
STEP ⒈
Retrieve information about your guests
Create the form and retrieve guests' details and preferences that you need (arrival time, type of stay, transportation, etc). You control the form's content and can customise what information is required and what isn't.
Retrieve
guests' personal emails automatically
STEP ⒉
Sell your services
Different services are promoted according to the information left by your guests and can boost upselling because they are relevant for each guest:
- Corporate guests: Early check-in, Express breakfast; Airport transfer, room rental, etc.
- Family guests: Baby bed, Childcare, Parking space, etc.
- Couples: Romantic welcome, Suite upgrade, etc.
- Arrival by train: Transfer from the station / Arrival by car: Parking space, etc.
Tailor the services offered according to the options the guests choose
STEP ⒊
Retrieve information about accompanying guests
Your guests do not necessarily always tell you whether they are coming with or without other people. Give them the opportunity to complete their information with that of any other travelers who are staying with them.
STEP ⒋
Get the registration form signed
Digitise registration forms to make them easier to manage. The form is pre-filled with available information and your guests just have to sign it on their phone.
The registration form can also be signed onsite on a tablet at the reception desk, with the information already pre-filled.
STEP ⒌
Get a pre-authorisation hold from your guests
Pre-authorisation allows you to guarantee payment and to charge the guest at the end of stay with just one click. LoungeUp connects directly to many partner Payment Service Providers so the hotel can control its own banking fees.
Why digitise check-in / check-out?
Reduce the time spent on administrative tasks so that your staff can concentrate on personal interactions with guests.
- Digitised administration fits perfectly into the customer journey
- Your customers are receptive because they are keen to make their arrival and departure easier
- You benefit from tools that monitor arrivals and departures each day
- In one click you can access the information for each guest, send them a reminder by SMS or collect payment for their stay
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LoungeUp allows us to communicate more fluidly with our customers and to facilitate the sale of services before check-in.
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Vicky Pérez
Head of Marketing and Business Development, Noa Boutique Hotel
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It's a real plus for customers. They can book their shopping online, send messages to the reception team, check in online... there are so many possibilities, and new developments are constantly on the way.
Pauline Thirode
Manager, Les Balcons
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LoungeUp has enabled mmv to fully realize the guest pre- and in-stay course we were looking for.
Romain Fonteneau
Digital Project Manager, mmv
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ONLINE CHECK-IN & CHECK-OUT
Benefits
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This doesn't commit you to anything!
OUR SOLUTION
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Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.
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Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
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LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
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Personalised upselling
Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.
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Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
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Guest Profile
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
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Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
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Virtual Logbook
Keep track of everything that's going on in your establishment every day.
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Tickets
Don't miss any guest requests and keep track of what's going on in your hotel.
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Staff Companion
Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).
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