ONLINE CHECK-IN & CHECK-OUT

Simplify arrival and departure for your guests

on mobile, on tablet
or on a device at reception

Reduce the time spent on administrative procedures and focus on the guest experience

Streamline the
guest journey

Transform the guest journey by allowing your guests to check-in and check-out in advance. Allow them to complete their check-in before they arrive, or check their bill before they leave. They won't have the hassle on the day and can travel with peace of mind.

Digitise procedures

Reduce the time spent on administrative tasks so that your staff can concentrate on personal interactions with guests.

  • Registration form
  • Check-in
  • Online payment
  • Ordering services

The ⑤ steps
of online check-in

STEP ⒈

Retrieve information about your guests

Create the form and retrieve guests' details and preferences that you need (arrival time, type of stay, transportation, etc). You control the form's content and can customise what information is required and what isn't. 

Retrieve
guests' personal emails automatically

STEP ⒉

Sell your services

Different services are promoted according to the information left by your guests and can boost upselling because they are relevant for each guest: 

  • Corporate guests: Early check-in, Express breakfast; Airport transfer, room rental, etc.
  • Family guests: Baby bed, Childcare, Parking space, etc.
  • Couples: Romantic welcome, Suite upgrade, etc.
  • Arrival by train: Transfer from the station / Arrival by car: Parking space, etc.

Tailor the services offered according to the options the guests choose

STEP ⒊

Retrieve information about accompanying guests

Your guests do not necessarily always tell you whether they are coming with or without other people. Give them the opportunity to complete their information with that of any other travelers who are staying with them. 

STEP ⒋

Get the registration form signed

Digitise registration forms to make them easier to manage. The form is pre-filled with available information and your guests just have to sign it on their phone. 

The registration form can also be signed onsite on a tablet at the reception desk, with the information already pre-filled.

STEP ⒌

Get a pre-authorisation hold from your guests

Pre-authorisation allows you to guarantee payment and to charge the guest at the end of stay with just one click. LoungeUp connects directly to many partner Payment Service Providers so the hotel can control its own banking fees. 

Why digitise check-in / check-out?

Reduce the time spent on administrative tasks so that your staff can concentrate on personal interactions with guests.

  • Digitised administration fits perfectly into the customer journey
  • Your customers are receptive because they are keen to make their arrival and departure easier
  • You benefit from tools that monitor arrivals and departures each day
  • In one click you can access the information for each guest, send them a reminder by SMS or collect payment for their stay
Vicky Pérez

LoungeUp allows us to communicate more fluidly with our customers and to facilitate the sale of services before check-in.

Vicky Pérez

Head of Marketing and Business Development, Noa Boutique Hotel

en
es
fr
de
ca

It's a real plus for customers. They can book their shopping online, send messages to the reception team, check in online... there are so many possibilities, and new developments are constantly on the way.

Pauline Thirode

Manager, Les Balcons

en
es
fr
de
ca

LoungeUp has enabled mmv to fully realize the guest pre- and in-stay course we were looking for.

Romain Fonteneau

Digital Project Manager, mmv

en
es
fr
de
ca

x

x

x

x

x

x

x

LoungeUp

x

x

ONLINE CHECK-IN & CHECK-OUT

Benefits

List of arrivals / departures

Reception has access to a complete list of guests for the day, all on a single screen. At a glance, they can check whether the guest has completed their check-in and if necessary, send them a message, or initiate the card debit when the guest leaves.

Registration form

Guests can either receive the registration form on their smartphone via text message or complete it on a tablet at reception where they can check their information and sign. They can also complete the information of those accompanying them. If contact details are added or changed, the customer database is automatically updated.

Online payment

Before arrival, the guest can complete an online bank pre-authorisation. Thanks to 3D-Secure, the hotel will be able to charge guests at the end of their stay, in one click and without any unwanted surprises. The amount of the pre-authorisation is calculated automatically according to the hotel's policies (reservation channel, type of stay, price code etc.).

Automated messages

Messages can be automatically sent by email, push notification, SMS or Whatsapp to remind customers who have not completed their check-in or to notify them of their check-out and charges to their card.

Connected to your PSP

The LoungeUp platform is connected to many Payment Service Providers, allowing the establishment to use the system of their choice to ensure the lowest possible banking fees.

Maximise upselling

By incorporating additional services into the pre-stay guest journey, combined with the option to order, your establishment can take advantage of a digital check-in to easily sell additional services.

Find out more about upselling

Request a demo

This doesn't commit you to anything!

OUR SOLUTION

Discover more
features

Messaging hub

Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.

Find out more

New

Mobile key

Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.

Find out more

New

LoungeUp Analytics

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.

Find out more

New

Personalised upselling

Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.

Find out more

New

Operations - Dmbook

Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.

Find out more

New

CRM

Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.

Find out more

New

Digital room directory

Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!

Find out more

New

Virtual Logbook

Keep track of everything that's going on in your establishment every day.

Find out more

New

Tickets

Don't miss any guest requests and keep track of what's going on in your hotel.

Find out more

New

Staff Companion

Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).

Find out more

New