The LoungeUp platform allows hotel chains to create a mobile application that acts as a real travel companion, allowing guests to book, plan and enjoy their stay. But also to manage all communications with each guest, in order to personalise interactions while standardising the experience offered.
Your booking engine and loyalty programme are integrated into your chain’s app. Your guests can check-in, browse and order all your services, as well as interact directly with their hotel.
Immerse your guests
in your world
The LoungeUp solution can be implemented very quickly, regardless of the number of hotels. Teams at head office can manage the implementation and degree of customisation of the hotels, or give them more autonomy.
With message templates and scheduled email, SMS and WhatsApp campaigns, you can standardise your communications and brand recognition.
No matter which property your guests stay in, they can expect the same level of service and attention.
You control the guest experience from start to finish.
Manage your brand
awareness in your
communication with guests
Virginie Barboux, Deputy General Manager in charge of Communication, Digital and Guest Experience at Best Western Hotels & Resorts explains their use of LoungeUp to manage guest relations.