PERSONALISED UPSELLING
Generate revenue automatically
Increase guest value
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Offer your guests
the services they expect
Boost your sales by becoming the main contact during your guests' trips. Offer them the services they are interested in, recommend activities and points of interest, and make their stay more memorable.
Boost your pre-stay upsell
Take advantage of the pre-stay period to offer additional services. Offer your guests the opportunity to add services to their stay that they might have forgotten (breakfast, parking, early check-in, etc.) or that might interest them (romantic welcome in the room, taxi from the airport, etc.).
Not only do you increase the sales of your services, but also your guests feel supported and valued even before arriving at your property.
- Unlimited number of services
- No commission on services sold
We have had excellent feedback from guests, teams took to it immediately and are more available and efficient. This has allowed us to make additional sales and reinforce our image as an independent and innovative hotel group.
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Stephanie Batten
General Manager, SISTERHOTELS Group
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We chose LoungeUp because it presented a solution that could meet our strategic vision. Stay-over e-mails enable hotels to generate additional sales.
Virginie Barboux
Deputy General Manager in charge of Communication, Digital and Guest Experience - Best Western Hotels & Resorts
Great tool for increasing sales on extras. I recommend LoungeUp's services without hesitation.
Audrey Witczak
Operations Manager, Beautiful Life Hotels
The solution enables us to generate a substantial level of upsell, while improving satisfaction guest.
Linda Dy
Marketing and Communications Manager, Fabulous Hotels
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Ordering services during the stay
Menu of services
in the guest's language
Offer your guests your services when they need them: offer them a reservation at your restaurant before dinner, a drink at the bar for happy hour, bike rentals for the next sunny day, or a relaxing spa session after their arrival.
Promotional offers during the stay
Use SMS or instant messaging to offer them promotions or notify them before the end of Happy Hour! Your guests are eager to receive recommendations or good deals, take advantage of this to emphasise their priority status as hotel guests in your restaurant, bar or spa.
Room service on mobile or tablet
Your services at
their fingertips
In a few clicks, your guests can order room service on their smartphone or on a tablet that you have placed in their room. In addition to boosting sales of your services, you remain available to your guests and keep them informed by SMS or chat about the progress of their order.
Be responsive to your guests' requests
No matter which channel your guest uses to reach you, you will receive their message in the messaging hub. You can go back into the message history to see the exchanges they have already had with your team. Contact the guest on the channel of your choice with a single click.
- - 70% internal emails
- - 50% fewer complaints
- + 3 hours per employee per week
PERSONALISED UPSELLING
Benefits
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This doesn't commit you to anything!
OUR SOLUTION
Discover more
features
Messaging hub
Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.
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Mobile key
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
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LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
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Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
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Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
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Guest Profile
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
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Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
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Virtual Logbook
Keep track of everything that's going on in your establishment every day.
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Tickets
Don't miss any guest requests and keep track of what's going on in your hotel.
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Staff Companion
Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).
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CRM Segments
Create ultra-precise guest lists based on a multitude of criteria to get to know your guests better and send them ultra-personalised messages
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