PERSONALISED UPSELLING

Generate revenue automatically

Increase guest value

Offer your guests
the services they expect

Boost your sales by becoming the main contact during your guests' trips. Offer them the services they are interested in, recommend activities and points of interest, and make their stay more memorable.

Boost your pre-stay upsell

Take advantage of the pre-stay period to offer additional services. Offer your guests the opportunity to add services to their stay that they might have forgotten (breakfast, parking, early check-in, etc.) or that might interest them (romantic welcome in the room, taxi from the airport, etc.).
Not only do you increase the sales of your services, but also your guests feel supported and valued even before arriving at your property.

  • Unlimited number of services
  • No commission on services sold

Great tool that not only increases our sales of add-ons but also limits negative reviews online. Regular and professional follow-ups, responsiveness and smiles. I recommend LoungeUp's services without hesitation.

Audrey Witczak

Operations Manager, Beautiful Life Hotels

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Ordering services during the stay

Menu of services
in the guest's language

Offer your guests your services when they need them: offer them a reservation at your restaurant before dinner, a drink at the bar for happy hour, bike rentals for the next sunny day, or a relaxing spa session after their arrival.

Promotional offers during the stay

Use SMS or instant messaging to offer them promotions or notify them before the end of Happy Hour! Your guests are eager to receive recommendations or good deals, take advantage of this to emphasise their priority status as hotel guests in your restaurant, bar or spa.

Room service on mobile or tablet

Your services at 
their fingertips

In a few clicks, your guests can order room service on their smartphone or on a tablet that you have placed in their room. In addition to boosting sales of your services, you remain available to your guests and keep them informed by SMS or chat about the progress of their order.

Be responsive to your guests' requests

No matter which channel your guest uses to reach you, you will receive their message in the messaging hub. You can go back into the message history to see the exchanges they have already had with your team. Contact the guest on the channel of your choice with a single click.

  • - 70% internal emails
  • - 50% fewer complaints
  • + 3 hours per employee per week

PERSONALISED UPSELLING

Benefits

Showcase your services

Present your services elegantly with the digital room directory. Your spa treatments, restaurant or room service menus are showcased with photos to encourage orders.

Notifications

Your guests will not overlook your services because you offer them the ones they are interested in at the time they need them. It is easy for them to contact you if they have a question.

Guest satisfaction

It’s so easy to ask a personal guide for suggestions of activities or recommendations for tours.

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This doesn't commit you to anything!

OUR SOLUTION

Discover more
features

Messaging hub

Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.

New

Mobile key

Dematerialise room cards on your guests' mobile phones. Ultra-secure and less expensive, mobile keys make your stay and your reception work easier.

New

Online check-in

Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.

New

Operations - Dmbook

Never miss another guest request thanks to the digital logbook shared across your teams. Shift handovers will never be the same.

New

CRM

Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.

New

Digital room directory

Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!

New

Virtual logbook

Keep track of what's going on in your facility every day.

New

Tickets

Don't miss any customer requests and keep track of what's going on in your hotel.

New