CUSTOMER ACCOUNT
Simplify booking for your loyal guests
Your guests book directly
in just a few clicks
.svg)
A private space
for your guests
Easily accessible
The Customer Account is your guests' personal space, designed to simplify their experience and strengthen their loyalty. Accessible via your website, your campaigns or your Guest App, the Customer Account offers fluid, intuitive navigation.
Your guests manage their personal information
From this private space, your customers can consult and update their personal data whenever they like, with ease.
Your customers can easily keep control of their information.
All their reservations in one place
The Customer Account makes it easy to find all your bookings: past, current, future or cancelled stays.
No more searching through e-mails: every detail is at your Guests' fingertips, with direct access for quick actions such as online check-in or using your Guest App.
- Current stays with direct access to the establishment's Guest App
- Upcoming stays with direct access to online check-in
- Past stays with the option of re-booking
- Cancelled stays with the option of rebooking
An integrated Loyalty card
Your guests have direct access to their loyalty level (status).
They can view their advantages and see what they still have to do to reach higher levels and unlock exclusive benefits.
Book a stay in just a few clicks
Offer a booking experience
as smooth as an OTA
With pre-filled information and personalised rates based on their loyalty status, booking becomes quick and easy. In just a few clicks, your customers can plan their next stay, while enjoying a smooth, optimised experience.
Es una herramienta muy útil para mejorar la comunicación con los clientes, y añadir complementos a las reserva. Los agentes están siempre disponibles y dispuestos a ayudar con cualquier duda o solicitud que pueda surgir.
.svg)
Ruth Cervilla
Directora, Hotel Chiqui
.svg)
LoungeUp is a very useful tool for improving communication with guests and adding extras to bookings.
Ruth Cervilla
Manager, Hotel Chiqui
A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.
Romain Binet
General Manager, Biografy Group
The tools developed by LoungeUp greatly facilitate the problem faced by the hotel sector, namely that communications with guests are carried out from a single screen and with a single click, bringing together numerous media in one.
Edouardo Ortega
Front Desk Manager, GHM Hoteles
It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests via email before their stay and thanks to the chat service, we can answer their questions whenever they want.
Magalie Boullery
Marketing Coordinator, HOTELS & CO
CUSTOMER ACCOUNT
Benefits
.svg)
This doesn't commit you to anything!
SOLUTION
Discover more
features
Customer Account
Offer your customers a place to find their information and reservations
New
Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
New
Guest Profile
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
New
Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
New
Loyalty Card
As a key feature of your Loyalty Programme, offer your valued guests an exclusive card with enticing benefits that inspire lasting loyalty.
New
Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
New
LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
New
Tickets
Don't miss any guest requests and keep track of what's going on in your hotel.
New
Mobile key
Digitalise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
.png )
New
Virtual Logbook
Keep track of everything that's going on in your establishment every day.
.png)
New
Staff Companion
Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).
New
CRM Segments
Create ultra-precise guest lists based on a multitude of criteria to get to know your guests better and send them ultra-personalised messages
%20(1).png)
New