Our Research & Development team, based in Toulouse, France, is completely in-house. This means that each member of the team contributes to the construction of a quality, secure, reliable and scalable platform.
Our platform, hosted in France, complies with the General Data Protection Regulation. LoungeUp acts as a subcontractor, providing data privacy and data security to its customers, who are responsible for processing the data.
Hosting is provided in two data centres located in France, more than 20km apart, both of which are ISO 27001 certified.
Penetration tests by independent auditors, quarterly vulnerability scans, real-time activity monitoring based on Prometheus, error monitoring based on Sentry: we constantly audit the infrastructure and applications.
Audit logs to identify and record any access to systems and any access or modification to data on those systems.
Our teams have built an extremely reliable platform. We offer total transparency as to the real-time status of our platform as well as a history of incidents. In recent years, the service has had an availability of more than 99.9%.
A dedicated team works to ensure that the infrastructure functions properly: hourly data backups, backups at remote sites and procedures for restoring services in the event of unavoidable failures.
A few years ago, we began a containerisation process for our services (based on Docker and Kubernetes) to ensure both high availability and scalability (horizontal and vertical scaling), enabling us to meet our customers' needs at any time of the day.