STAFF COMPANION
Respond to your guests
from your smartphone
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by SMS, E-mail, WhatsApp,
Facebook Messenger...
Manage all requests from your mobile
Manage all requests in one place
Regardless of the type of request, or the channel used to send it, you will receive all guest messages on your phone and so can answer them instantly:
- Proactive messaging by SMS/WhatsApp/chat..., requesting information or assistance for a common problem
- Ordering services (spa, restaurant, bar, wake-up call, cab...)
- Booking activites (in-hotel or with partner companies)
- Reporting technical problems
- Cleaning request, linen change, declining housekeeping service
- In-stay survey and satisfaction questionaire...
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All of your teams can use it
There is no limit to the number of users that can be added to the application. Each type of request can be allocated to a specific contact point, so that you are notified only of the requests relevant to you, for example:
- The reception team (receptionist, concierge, reception manager...)
- The restaurant / bar team
- The spa team
- The housekeeping team (general manager, valet/housekeeper...)
- The maintenance team (technician, maintenance engineer...)
Es una herramienta muy útil para mejorar la comunicación con los clientes, y añadir complementos a las reserva. Los agentes están siempre disponibles y dispuestos a ayudar con cualquier duda o solicitud que pueda surgir.
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Ruth Cervilla
Directora, Hotel Chiqui
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A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.
Romain Binet
General Manager, Biografy Group
LoungeUp is a very useful tool for improving communication with guests and adding extras to bookings.
Ruth Cervilla
Manager, Hotel Chiqui
It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests via email before their stay and thanks to the chat service, we can answer their questions whenever they want.
Magalie Boullery
Marketing Coordinator, HOTELS & CO
The tools developed by LoungeUp greatly facilitate the problem faced by the hotel sector, namely that communications with guests are carried out from a single screen and with a single click, bringing together numerous media in one.
Edouardo Ortega
Front Desk Manager, GHM Hoteles
Message statuses
Facilitate collaboration
between team members
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Each message your hotel receives will have a status assigned to it (not read, not processed, pending, in progress, completed, archived) which allows you to see the progress of each request at a single glance, and to quickly identify those which are more urgent and those not yet processed.
With a single click, you can filter conversations by status.
Never miss an order
Each time a new order is placed, you will be notified by an alarm which will continue until the request is processed.
After a set period of time without the request being completed, an SMS is sent to a specific contact to ensure that nothing is forgotten.
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Receive a notification for every request
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Message templates
Save time responding to guests with message templates. They allow you to insert a standard message, for example, an order confirmation, a thank you message, a list of the hotel’s services, check-in/out information, answers to FAQs, etc.
The benefits of message templates:
- Speed up guest response time while also increasing your teams' productivity
- Fewer oversights and errors when communicating information, not only to guests, but also between colleagues
- Help your teams provide excellent customer service (new employee, trainee, replacement, night receptionist...)
- Harmonised guest communication (messages, style, vocabulary used, etc.)
- Fewer spelling and typing errors and improved translations (using multilingual templates)
Multi-site management
Incorporate contact points from
multiple establishments
You can manage several contact points at the same time, tracking each department’s various requests, even across multiple establishments. You will receive messages and orders in separate channels. You are not limited by the number of contact points.
STAFF COMPANION
Benefits
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This doesn't commit you to anything!
SOLUTION
Discover more
features
Mobile key
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
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New
LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
New
Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
New
Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
New
Guest Profile
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
New
Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
New
Virtual Logbook
Keep track of everything that's going on in your establishment every day.
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New
Tickets
Don't miss any guest requests and keep track of what's going on in your hotel.
New
Staff Companion
Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).
New
CRM Segments
Create ultra-precise guest lists based on a multitude of criteria to get to know your guests better and send them ultra-personalised messages
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New