Respond to guests
from your smartphone
by SMS, E-mail, WhatsApp,
Manage all requests from your mobile
Manage all requests in one place
Regardless of the type of request, or the channel used to send it, you will receive all guest messages on your phone and so can answer them instantly:
- Proactive messaging by SMS/WhatsApp/chat..., requesting information or assistance for a common problem
- Ordering services (spa, restaurant, bar, wake-up call, cab...)
- Booking activites (in-hotel or with partner companies)
- Reporting technical problems
- Cleaning request, linen change, declining housekeeping service
- In-stay survey and satisfaction questionaire...
All of your teams can use it
There is no limit to the number of users that can be added to the application. Each type of request can be assigned to a specific contact point, therefore employees will only notified by relevant messages, for example:
- The reception team (receptionist, concierge, reception manager...)
- The restaurant / bar team
- The spa team
- The housekeeping team (general manager, valet/housekeeper...)
- The maintenance team (technician, caretaker...) ...
A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.
General Manager, Biografy Group
It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests through emails before their stay, and through chat we can answer their questions whenever they want.
Marketing Coordinator, HOTELS & CO
Each message your hotel receives will have a status assigned to it (not read, not processed, pending, in progress, completed, archived) which allows you to see the progress of each request at a single glance, and to quickly identify those which are more urgent and those not yet processed.
With a single click, you can filter conversations by status.
Never miss an order
Each time a new order is placed, you will be notified by an alarm which will continue until the request is processed.
After a set period of time without the request being completed, an SMS is sent to a specific contact to ensure that nothing is forgotten.
Be notified of each request
Save time responding to guests with message templates. They allow you to create set messages, for example, an order confirmation, a thank you message, a list of the hotel’s services, check-in/out information, answers to FAQs, etc.
The benefits of message templates:
- Speed up guest response time while also increasing your teams' productivity
- Fewer oversights and errors when communicating information, not only to guests, but also between colleagues
- Help your teams provide excellent customer service (new employee, trainee, replacement, night receptionist...)
- Harmonised guest communication (messages, style, vocabulary used, etc.)
- Fewer spelling and typing errors and improved translations (using multilingual templates)
You can manage several contact points at the same time, tracking each department’s various requests, even across multiple establishments. You will receive messages and orders in separate channels. You are not limited by the number of contact points.
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less expensive, mobile keys make your stay and your reception work easier.
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
Operations - Dmbook
Never miss another guest request thanks to the digital logbook shared across your teams. Shift handovers will never be the same.
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
Keep track of what's going on in your facility every day.
Don't miss any customer requests and keep track of what's going on in your hotel.
Respond to your customers from your smartphone, no matter what channel they contact you on (chat, WhatsApp, SMS, Facebook Messenger, etc.).
Create ultra-precise customer lists based on a multitude of criteria to better understand your customers and send them ultra-personalized messages