Manage all guest requests on one screen: email, SMS, WhatsApp, Facebook Messenger.

Create as many campaigns as you want, for as many guest attributes as you want.

Create custom forms and easily collect information from your guests. Set up as many forms as you like, by department, type of request, type of customer, etc.

‍

Send email, SMS and WhatsApp campaigns automatically based on the guest, arrival and departure dates, services booked, language, and as many other criteria as desired.

‍

Generate additional revenue effortlessly by offering highly targeted services and recommendations for each guest.

‍

Simplify arrival and departure procedures for you and your guests.

‍

Track your statistics for each campaign in real time: openings, responses, sales generated etc.

The mobile version of the Messaging Hub in an application so you can be notified of messages and guest orders, and respond quickly to them without having be at your computer.

Consolidate all useful information and recommendations for your guests onto pages and a geolocated map.

Chat live with your guests directly in your Guest App. Schedule messages, send mini-satisfaction surveys or link to specific pages in your Guest App.

Ensure that everything is going smoothly during the stay. With one click, the guest indicates their level of satisfaction, an alert is sent to Reception if the score is low to contact the guest again. If the rating is good, an automatic thank you message can be activated.

Make it easy for your guests to order services. Your entire menu of benefits and services is just a few clicks away from being ordered. Shopping cart system and reminders if the order is not completed.

‍

Facilitate guest requests (contact form, reporting of problems, ordering of your or partners' services, etc.).

Elegantly present your animations, activities or other events taking place in your establishment. Guests can sign up in one click.

Digitise your room keys on your guest's smartphone. No more laborious keycard management!

‍

Provide event organisers with an interactive and differentiating information portal dedicated to their event.

Integrate your Guest App on in-room tablets, TV screens, kiosks at reception, etc.

(*optional) Enable your customers to read newspapers, magazines or catalogs on their mobile device.

A single database for all your customers. The solution automatically removes duplicates, verifies and enriches customer data from your various software.

Completely customise your Guest files by adding unlimited fields and tags that can be managed manually, or synchronised with other LoungeUp modules or third party software.

Create your customer lists with as many criteria as you like, for your establishment and/or at group level. Identify your personalities and increase customer loyalty. 

To segment your customers. The integrated search tool allows you to create extensive search lists that can be saved and used for highly personalised communications.

To use the guest data in third-party software, you can export all or part of the data on a one-off basis or automatically every day. You can also request the database via API.

‍

Send highly personalised marketing newsletters, with precise display conditions to send a relevant message and offer to each guest and convince them to return to your property.

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty. 

Your customers' personal space, where they can find all their information, all their stays with you, and book a new stay.

Programme customised to the hotel (name, colours, logo, criteria…

Loyalty card and status benefits visible in the Customer Account

For each Loyalty Programme level, define the requirements necessary to be eligible (expenditure, number of stays, frequency of stays, specific tag, VIP...).

Use segmentation to personalize the entire experience for each guest (tailored messages, unique offers, special services, etc.).

Guests can book their next stay directly from their Customer Account, with the appropriate preferential rate.

Centralise and optimise your sharing of instructions by digitising the logbook.

Create checklists by job/function and never forget another task.

Keep track of every task, guest request and operation, and prevent oversights.

‍

To easily manage all open guest queries, and never forget a request until it is resolved.

Optimise team training and ensure each new member integrates successfully.

Efficiently share and monitor your key indicators.

Our support team is available to help you by email, telephone and chat in English, French and Spanish.

‍

You'll have a dedicated account manager to help you use the solution, with whom you'll be in regular contact.

You have access to an online knowledge base (French, English, Spanish) and free online training courses are regularly offered.

Take advantage of training videos to familiarize yourself with the tool and its various features. Receive a diploma to prove your mastery. 

All customer data and our platform are hosted in an ultra-secure way in France and are permanently available (>99.9%).

The platform is GDPR compliant and adapts to your privacy policy.

LoungeUp integrates with as many third party software as possible and the available interfaces are made available at no extra cost. Open APIs are also available to allow for the building of specific integrations.

Manage all guest requests on one screen: email, SMS, WhatsApp, Facebook Messenger.

Create as many campaigns as you want, for as many guest attributes as you want.

Create custom forms and easily collect information from your guests. Set up as many forms as you like, by department, type of request, type of customer, etc.

‍

Send email, SMS and WhatsApp campaigns automatically based on the guest, arrival and departure dates, services booked, language, and as many other criteria as desired.

‍

Generate additional revenue effortlessly by offering highly targeted services and recommendations for each guest.

‍

Simplify arrival and departure procedures for you and your guests.

‍

Track your statistics for each campaign in real time: openings, responses, sales generated etc.

The mobile version of the Messaging Hub in an application so you can be notified of messages and guest orders, and respond quickly to them without having be at your computer.

Consolidate all useful information and recommendations for your guests onto pages and a geolocated map.

Chat live with your guests directly in your Guest App. Schedule messages, send mini-satisfaction surveys or link to specific pages in your Guest App.

Ensure that everything is going smoothly during the stay. With one click, the guest indicates their level of satisfaction, an alert is sent to Reception if the score is low to contact the guest again. If the rating is good, an automatic thank you message can be activated.

Make it easy for your guests to order services. Your entire menu of benefits and services is just a few clicks away from being ordered. Shopping cart system and reminders if the order is not completed.

‍

Facilitate guest requests (contact form, reporting of problems, ordering of your or partners' services, etc.).

Elegantly present your animations, activities or other events taking place in your establishment. Guests can sign up in one click.

Digitise your room keys on your guest's smartphone. No more laborious keycard management!

‍

Provide event organisers with an interactive and differentiating information portal dedicated to their event.

Integrate your Guest App on in-room tablets, TV screens, kiosks at reception, etc.

(*optional) Enable your customers to read newspapers, magazines or catalogs on their mobile device.

A single database for all your customers. The solution automatically removes duplicates, verifies and enriches customer data from your various software.

Completely customise your Guest files by adding unlimited fields and tags that can be managed manually, or synchronised with other LoungeUp modules or third party software.

Create your customer lists with as many criteria as you like, for your establishment and/or at group level. Identify your personalities and increase customer loyalty. 

To segment your customers. The integrated search tool allows you to create extensive search lists that can be saved and used for highly personalised communications.

To use the guest data in third-party software, you can export all or part of the data on a one-off basis or automatically every day. You can also request the database via API.

‍

Send highly personalised marketing newsletters, with precise display conditions to send a relevant message and offer to each guest and convince them to return to your property.

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty. 

Your customers' personal space, where they can find all their information, all their stays with you, and book a new stay.

Programme customised to the hotel (name, colours, logo, criteria…

Loyalty card and status benefits visible in the Customer Account

For each Loyalty Programme level, define the requirements necessary to be eligible (expenditure, number of stays, frequency of stays, specific tag, VIP...).

Use segmentation to personalize the entire experience for each guest (tailored messages, unique offers, special services, etc.).

Guests can book their next stay directly from their Customer Account, with the appropriate preferential rate.

Centralise and optimise your sharing of instructions by digitising the logbook.

Create checklists by job/function and never forget another task.

Keep track of every task, guest request and operation, and prevent oversights.

‍

To easily manage all open guest queries, and never forget a request until it is resolved.

Optimise team training and ensure each new member integrates successfully.

Efficiently share and monitor your key indicators.

Our support team is available to help you by email, telephone and chat in English, French and Spanish.

‍

You'll have a dedicated account manager to help you use the solution, with whom you'll be in regular contact.

You have access to an online knowledge base (French, English, Spanish) and free online training courses are regularly offered.

Take advantage of training videos to familiarize yourself with the tool and its various features. Receive a diploma to prove your mastery. 

All customer data and our platform are hosted in an ultra-secure way in France and are permanently available (>99.9%).

The platform is GDPR compliant and adapts to your privacy policy.

LoungeUp integrates with as many third party software as possible and the available interfaces are made available at no extra cost. Open APIs are also available to allow for the building of specific integrations.

Manage all guest requests on one screen: email, SMS, WhatsApp, Facebook Messenger.

Create as many campaigns as you want, for as many guest attributes as you want.

Create custom forms and easily collect information from your guests. Set up as many forms as you like, by department, type of request, type of customer, etc.

‍

Send email, SMS and WhatsApp campaigns automatically based on the guest, arrival and departure dates, services booked, language, and as many other criteria as desired.

‍

Generate additional revenue effortlessly by offering highly targeted services and recommendations for each guest.

‍

Simplify arrival and departure procedures for you and your guests.

‍

Track your statistics for each campaign in real time: openings, responses, sales generated etc.

The mobile version of the Messaging Hub in an application so you can be notified of messages and guest orders, and respond quickly to them without having be at your computer.

Consolidate all useful information and recommendations for your guests onto pages and a geolocated map.

Chat live with your guests directly in your Guest App. Schedule messages, send mini-satisfaction surveys or link to specific pages in your Guest App.

Ensure that everything is going smoothly during the stay. With one click, the guest indicates their level of satisfaction, an alert is sent to Reception if the score is low to contact the guest again. If the rating is good, an automatic thank you message can be activated.

Make it easy for your guests to order services. Your entire menu of benefits and services is just a few clicks away from being ordered. Shopping cart system and reminders if the order is not completed.

‍

Facilitate guest requests (contact form, reporting of problems, ordering of your or partners' services, etc.).

Elegantly present your animations, activities or other events taking place in your establishment. Guests can sign up in one click.

Digitise your room keys on your guest's smartphone. No more laborious keycard management!

‍

Provide event organisers with an interactive and differentiating information portal dedicated to their event.

Integrate your Guest App on in-room tablets, TV screens, kiosks at reception, etc.

(*optional) Enable your customers to read newspapers, magazines or catalogs on their mobile device.

A single database for all your customers. The solution automatically removes duplicates, verifies and enriches customer data from your various software.

Completely customise your Guest files by adding unlimited fields and tags that can be managed manually, or synchronised with other LoungeUp modules or third party software.

Create your customer lists with as many criteria as you like, for your establishment and/or at group level. Identify your personalities and increase customer loyalty. 

To segment your customers. The integrated search tool allows you to create extensive search lists that can be saved and used for highly personalised communications.

To use the guest data in third-party software, you can export all or part of the data on a one-off basis or automatically every day. You can also request the database via API.

‍

Send highly personalised marketing newsletters, with precise display conditions to send a relevant message and offer to each guest and convince them to return to your property.

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty. 

Your customers' personal space, where they can find all their information, all their stays with you, and book a new stay.

Programme customised to the hotel (name, colours, logo, criteria…

Loyalty card and status benefits visible in the Customer Account

For each Loyalty Programme level, define the requirements necessary to be eligible (expenditure, number of stays, frequency of stays, specific tag, VIP...).

Use segmentation to personalize the entire experience for each guest (tailored messages, unique offers, special services, etc.).

Guests can book their next stay directly from their Customer Account, with the appropriate preferential rate.

Centralise and optimise your sharing of instructions by digitising the logbook.

Create checklists by job/function and never forget another task.

Keep track of every task, guest request and operation, and prevent oversights.

‍

To easily manage all open guest queries, and never forget a request until it is resolved.

Optimise team training and ensure each new member integrates successfully.

Efficiently share and monitor your key indicators.

Our support team is available to help you by email, telephone and chat in English, French and Spanish.

‍

You'll have a dedicated account manager to help you use the solution, with whom you'll be in regular contact.

You have access to an online knowledge base (French, English, Spanish) and free online training courses are regularly offered.

Take advantage of training videos to familiarize yourself with the tool and its various features. Receive a diploma to prove your mastery. 

All customer data and our platform are hosted in an ultra-secure way in France and are permanently available (>99.9%).

The platform is GDPR compliant and adapts to your privacy policy.

LoungeUp integrates with as many third party software as possible and the available interfaces are made available at no extra cost. Open APIs are also available to allow for the building of specific integrations.

Manage all guest requests on one screen: email, SMS, WhatsApp, Facebook Messenger.

Create as many campaigns as you want, for as many guest attributes as you want.

Create custom forms and easily collect information from your guests. Set up as many forms as you like, by department, type of request, type of customer, etc.

‍

Send email, SMS and WhatsApp campaigns automatically based on the guest, arrival and departure dates, services booked, language, and as many other criteria as desired.

‍

Generate additional revenue effortlessly by offering highly targeted services and recommendations for each guest.

‍

Simplify arrival and departure procedures for you and your guests.

‍

Track your statistics for each campaign in real time: openings, responses, sales generated etc.

The mobile version of the Messaging Hub in an application so you can be notified of messages and guest orders, and respond quickly to them without having be at your computer.

Consolidate all useful information and recommendations for your guests onto pages and a geolocated map.

Chat live with your guests directly in your Guest App. Schedule messages, send mini-satisfaction surveys or link to specific pages in your Guest App.

Ensure that everything is going smoothly during the stay. With one click, the guest indicates their level of satisfaction, an alert is sent to Reception if the score is low to contact the guest again. If the rating is good, an automatic thank you message can be activated.

Make it easy for your guests to order services. Your entire menu of benefits and services is just a few clicks away from being ordered. Shopping cart system and reminders if the order is not completed.

‍

Facilitate guest requests (contact form, reporting of problems, ordering of your or partners' services, etc.).

Elegantly present your animations, activities or other events taking place in your establishment. Guests can sign up in one click.

Digitise your room keys on your guest's smartphone. No more laborious keycard management!

‍

Provide event organisers with an interactive and differentiating information portal dedicated to their event.

Integrate your Guest App on in-room tablets, TV screens, kiosks at reception, etc.

(*optional) Enable your customers to read newspapers, magazines or catalogs on their mobile device.

A single database for all your customers. The solution automatically removes duplicates, verifies and enriches customer data from your various software.

Completely customise your Guest files by adding unlimited fields and tags that can be managed manually, or synchronised with other LoungeUp modules or third party software.

Create your customer lists with as many criteria as you like, for your establishment and/or at group level. Identify your personalities and increase customer loyalty. 

To segment your customers. The integrated search tool allows you to create extensive search lists that can be saved and used for highly personalised communications.

To use the guest data in third-party software, you can export all or part of the data on a one-off basis or automatically every day. You can also request the database via API.

‍

Send highly personalised marketing newsletters, with precise display conditions to send a relevant message and offer to each guest and convince them to return to your property.

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty. 

Your customers' personal space, where they can find all their information, all their stays with you, and book a new stay.

Programme customised to the hotel (name, colours, logo, criteria…

Loyalty card and status benefits visible in the Customer Account

For each Loyalty Programme level, define the requirements necessary to be eligible (expenditure, number of stays, frequency of stays, specific tag, VIP...).

Use segmentation to personalize the entire experience for each guest (tailored messages, unique offers, special services, etc.).

Guests can book their next stay directly from their Customer Account, with the appropriate preferential rate.

Centralise and optimise your sharing of instructions by digitising the logbook.

Create checklists by job/function and never forget another task.

Keep track of every task, guest request and operation, and prevent oversights.

‍

To easily manage all open guest queries, and never forget a request until it is resolved.

Optimise team training and ensure each new member integrates successfully.

Efficiently share and monitor your key indicators.

Our support team is available to help you by email, telephone and chat in English, French and Spanish.

‍

You'll have a dedicated account manager to help you use the solution, with whom you'll be in regular contact.

You have access to an online knowledge base (French, English, Spanish) and free online training courses are regularly offered.

Take advantage of training videos to familiarize yourself with the tool and its various features. Receive a diploma to prove your mastery. 

All customer data and our platform are hosted in an ultra-secure way in France and are permanently available (>99.9%).

The platform is GDPR compliant and adapts to your privacy policy.

LoungeUp integrates with as many third party software as possible and the available interfaces are made available at no extra cost. Open APIs are also available to allow for the building of specific integrations.

Manage all guest requests on one screen: email, SMS, WhatsApp, Facebook Messenger.

Create as many campaigns as you want, for as many guest attributes as you want.

Create custom forms and easily collect information from your guests. Set up as many forms as you like, by department, type of request, type of customer, etc.

‍

Send email, SMS and WhatsApp campaigns automatically based on the guest, arrival and departure dates, services booked, language, and as many other criteria as desired.

‍

Generate additional revenue effortlessly by offering highly targeted services and recommendations for each guest.

‍

Simplify arrival and departure procedures for you and your guests.

‍

Track your statistics for each campaign in real time: openings, responses, sales generated etc.

The mobile version of the Messaging Hub in an application so you can be notified of messages and guest orders, and respond quickly to them without having be at your computer.

Consolidate all useful information and recommendations for your guests onto pages and a geolocated map.

Chat live with your guests directly in your Guest App. Schedule messages, send mini-satisfaction surveys or link to specific pages in your Guest App.

Ensure that everything is going smoothly during the stay. With one click, the guest indicates their level of satisfaction, an alert is sent to Reception if the score is low to contact the guest again. If the rating is good, an automatic thank you message can be activated.

Make it easy for your guests to order services. Your entire menu of benefits and services is just a few clicks away from being ordered. Shopping cart system and reminders if the order is not completed.

‍

Facilitate guest requests (contact form, reporting of problems, ordering of your or partners' services, etc.).

Elegantly present your animations, activities or other events taking place in your establishment. Guests can sign up in one click.

Digitise your room keys on your guest's smartphone. No more laborious keycard management!

‍

Provide event organisers with an interactive and differentiating information portal dedicated to their event.

Integrate your Guest App on in-room tablets, TV screens, kiosks at reception, etc.

(*optional) Enable your customers to read newspapers, magazines or catalogs on their mobile device.

A single database for all your customers. The solution automatically removes duplicates, verifies and enriches customer data from your various software.

Completely customise your Guest files by adding unlimited fields and tags that can be managed manually, or synchronised with other LoungeUp modules or third party software.

Create your customer lists with as many criteria as you like, for your establishment and/or at group level. Identify your personalities and increase customer loyalty. 

To segment your customers. The integrated search tool allows you to create extensive search lists that can be saved and used for highly personalised communications.

To use the guest data in third-party software, you can export all or part of the data on a one-off basis or automatically every day. You can also request the database via API.

‍

Send highly personalised marketing newsletters, with precise display conditions to send a relevant message and offer to each guest and convince them to return to your property.

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty. 

Your customers' personal space, where they can find all their information, all their stays with you, and book a new stay.

Programme customised to the hotel (name, colours, logo, criteria…

Loyalty card and status benefits visible in the Customer Account

For each Loyalty Programme level, define the requirements necessary to be eligible (expenditure, number of stays, frequency of stays, specific tag, VIP...).

Use segmentation to personalize the entire experience for each guest (tailored messages, unique offers, special services, etc.).

Guests can book their next stay directly from their Customer Account, with the appropriate preferential rate.

Centralise and optimise your sharing of instructions by digitising the logbook.

Create checklists by job/function and never forget another task.

Keep track of every task, guest request and operation, and prevent oversights.

‍

To easily manage all open guest queries, and never forget a request until it is resolved.

Optimise team training and ensure each new member integrates successfully.

Efficiently share and monitor your key indicators.

Our support team is available to help you by email, telephone and chat in English, French and Spanish.

‍

You'll have a dedicated account manager to help you use the solution, with whom you'll be in regular contact.

You have access to an online knowledge base (French, English, Spanish) and free online training courses are regularly offered.

Take advantage of training videos to familiarize yourself with the tool and its various features. Receive a diploma to prove your mastery. 

All customer data and our platform are hosted in an ultra-secure way in France and are permanently available (>99.9%).

The platform is GDPR compliant and adapts to your privacy policy.

LoungeUp integrates with as many third party software as possible and the available interfaces are made available at no extra cost. Open APIs are also available to allow for the building of specific integrations.