Plans

Choose the package that fits your needs

Our different packages to help you manage your guest relations and operations

GUEST RELATIONSHIP

Communication

The plan for easily communicating with guests and maximising upsell

Messages

Interact with your guests on all communication channels, increase your revenue and offer an online check-in.

Guest portal

Share your recommendations and sell your services on your guest’s mobile phone

CRM

Centralise, structure and make the most of your guest database in order to create effective loyalty campaigns

Find out more
GUEST RELATIONSHIP

Engagement

The intermediate plan for offering guest support on all devices

Messages

Interact with your guests on all communication channels, increase your revenue and offer an online check-in.

Guest portal

Share your recommendations and sell your services on your guest’s mobile phone

CRM

Centralise, structure and make the most of your guest database in order to create effective loyalty campaigns

Find out more
GUEST RELATIONSHIP

Insight

The intermediate plan for enhancing your communications and building guest loyalty

Messages

Interact with your guests on all communication channels, increase your revenue and offer an online check-in.

Guest portal

Share your recommendations and sell your services on your guest’s mobile phone

CRM

Centralise, structure and make the most of your guest database in order to create effective loyalty campaigns

Find out more
GUEST RELATIONSHIP

Enterprise

The ultimate plan for putting your guests at the heart of your business

Messages

Interact with your guests on all communication channels, increase your revenue and offer an online check-in.

Guest portal

Share your recommendations and sell your services on your guest’s mobile phone

CRM

Centralise, structure and make the most of your guest database in order to create effective loyalty campaigns

Find out more
Recommended
OPERATIONS

Dmbook

The plan for optimising your teams’ internal work 

Logbooks

Make your logbook digital and access it from any device

Checklist

Make your teams’ jobs easier with checklists that assist them and prevent oversights

Customer tickets

Record and track the progress of every guest request to effortlessly increase satisfaction

Knowledge base

Share your procedures with all of your teams and ensure that each employee is aware of them

Find out more

our customers

Over 3000 properties have already placed their trust in us

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Top-notch platform, easy digital relationship with travelers, responsive, pleasant and hyper-professional account manager. LoungeUp is clearly a step ahead of the competition, and works hard to constantly improve their products. A valuable partner for our company. Well done to the whole team :)

Claire Vatin

Operations Manager

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The guest support team is extremely responsive and the guest follow-up is truly remarkable. I recommend it 100%.

Pauline Thirode

Manager, Les Balcons

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In a world that's changing every day, it's necessary to work with partners who seek to improve your daily life, who make processes easier, and also who are full of the people behind the brand who accompany you, guide you, and know how to do it well. That's why we chose to work with LoungeUp, and why we'll continue to do so.

Ana Gil

Brand Specialist, YouStylish

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A team that is always responsive and on the ball. A genuine partner who is competent in their field and who listens to our needs.

Dimitri Dehon

Founder, The D Homes Villa Management

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We are completely satisfied with the LoungeUp solution. A highly responsive, professional, attentive and proactive team. Every year, our app evolves and is enriched with services and functionalities to offer our customers the best possible experience. I recommend LoungeUp.

Romain Fonteneau

Digital Project Manager, mmv

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LoungeUp is a true partner. A pleasure to work with true professionals.

Jean-Yves Girard

Owner, Château de Noizay

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A committed team that listens and makes suggestions. An efficient solution that's constantly looking for ways to improve. It's a pleasure to work with professional, responsive teams.

Pauline Troplong

Marketing Manager, Les Sources

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We use the LoungeUp application for our guest itinerary and Dmbook for internal communications. Two highly professional tools that we are far from mastering 100%! We highly recommend LoungeUp and would like to thank the teams, who are always ready to listen and react, helping us to be even better in our core business, for the well-being of our customers and employees.

Dominique Rignanese

Hotel operator, Auberge Les Murets

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Responsive, attentive team. Intuitive, efficient and easy-to-use software.

Anne Claire Catoni

Marketing Manager, Hotel Misíncu

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What a pleasure to work with people who are so professional, attentive and very, very responsive to all my last-minute requests.

Christelle Guillin

Head of Reception, Château Sainte Sabine

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Very happy with the services, but also with the relationship with our contact person, who is always available and willing to listen. I'm also pleased with the changes made. This company listens to its customers and makes improvements. We now have the full version that our customers appreciate.

Gaetan Tiret

Manager, La Croix de Savoie & Spa

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A team that serves its customers and listens to them. I recommend them 100%.

Alexandre Deshaies

Manager, Le Mas des Romarins

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more detail

Packages

Product

Features

Communication

Product

Features

Engagement

Product

Features

Insight

Product

Features

Enterprise

Product

Features

Dmbook

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Guest portal

Room Directory / Concierge service

Instant messaging

Feedback Survey

Service orders: Room service, Spa...

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Segments (by plant or at group level)

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Operations

Logbook

Checklists

Reminders

Customer tickets

knowledge base / Intranet

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

Hosting and integration

High-availability hosting

GDPR

API and integrated partners

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Guest portal

Room Directory / Concierge service

Instant messaging

Feedback Survey

Service orders: Room service, Spa...

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Segments (by plant or at group level)

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Operations

Logbook

Checklists

Reminders

Customer tickets

knowledge base / Intranet

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

Hosting and integration

High-availability hosting

GDPR

API and integrated partners

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Guest portal

Room Directory / Concierge service

Instant messaging

Feedback Survey

Service orders: Room service, Spa...

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Segments (by plant or at group level)

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Operations

Logbook

Checklists

Reminders

Customer tickets

knowledge base / Intranet

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

Hosting and integration

High-availability hosting

GDPR

API and integrated partners

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Guest portal

Room Directory / Concierge service

Instant messaging

Feedback Survey

Service orders: Room service, Spa...

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Segments (by plant or at group level)

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Operations

Logbook

Checklists

Reminders

Customer tickets

knowledge base / Intranet

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

Hosting and integration

High-availability hosting

GDPR

API and integrated partners

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Guest portal

Room Directory / Concierge service

Instant messaging

Feedback Survey

Service orders: Room service, Spa...

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Segments (by plant or at group level)

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Operations

Logbook

Checklists

Reminders

Customer tickets

knowledge base / Intranet

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

Hosting and integration

High-availability hosting

GDPR

API and integrated partners

Product

Features

Communication

Engagement

Insight

Enterprise

Dmbook

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Room Directory / Concierge service

Instant messaging

Feedback Survey

Service orders: Room service, Spa...

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Segments (by plant or at group level)

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Logbook

Checklists

Reminders

Customer tickets

knowledge base / Intranet

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

High-availability hosting

GDPR

API and integrated partners

Request a demo

This doesn't commit you to anything!

F.A.Q.

Frequently asked questions

How does pricing work?

The LoungeUp solution is sold on a subscription basis. The amount of the subscription varies according to the plan chosen and the number of rooms.
The subscription includes the license, upgrades that are continually made available, ultra-secure hosting, and unlimited support for all members of your team.
Set-up fees are also charged.

To find out which offer is best for you, contact us or request a demo.
A consultant will answer all your questions and can even help you calculate the return on investment of LoungeUp for your establishment.

Can I subscribe to Dmbook in addition to Communication / Engagement / Insight / Enterprise?

Yes, the solutions are complementary.
The Communication, Engagement, Insight and Enterprise packages deal with guest relations (you can only have one of these depending on the features you want to use) and Dmbook deals with internal operations management.
So you can use Dmbook alongside one of the other plans. The products work very well together! 

Can I subscribe to Dmbook only?

Yes, of course! This plan only allows you to manage internal operations, not interactions with your guests.

Is there a charge for connecting to my PMS?

No, Loungeup does not charge any additional costs for using the interfaces with its customers’ third party systems.
However, some software may charge you for the connection; we advise you to contact them directly to find out about these rates. 

Is there a limited number of users?

No, the subscription includes an unlimited number of users. We believe that to get the most out of LoungeUp, it should be used by as many people as possible, so we don’t impose a limit.

How does customer support work?

Regardless of the plan you choose, in addition to being accompanied by one of our dedicated account managers, you can contact our support team at any time by phone, email or even by chat directly in the LoungeUp back office.
Our team will go out of its way to help you maximise your returns from the LoungeUp solution.