Plans

Choose the package that fits your needs

Our different packages to help you manage your guest relations and operations

GUEST RELATIONSHIP

Communication

The plan for easily communicating with guests and maximising upsell

Messages

Interact with your guests on all communication channels, increase your revenue and offer an online check-in.

Guest portal

Share your recommendations and sell your services on your guest’s mobile phone

CRM

Centralise, structure and make the most of your your guest database in order to create effective loyalty campaigns

Find out more
GUEST RELATIONSHIP

Engagement

The intermediate plan for offering customer support on all devices

Messages

Interact with your guests on all communication channels, increase your revenue and offer an online check-in.

Guest portal

Share your recommendations and sell your services on your guest’s mobile phone

CRM

Centralise, structure and make the most of your your guest database in order to create effective loyalty campaigns

Find out more
GUEST RELATIONSHIP

Insight

The intermediate plan for enhancing your communications and building guest loyalty

Messages

Interact with your guests on all communication channels, increase your revenue and offer an online check-in.

Guest portal

Share your recommendations and sell your services on your guest’s mobile phone

CRM

Centralise, structure and make the most of your your guest database in order to create effective loyalty campaigns

Find out more
GUEST RELATIONSHIP

Enterprise

The ultimate plan for putting your guests at the heart of your business

Messages

Interact with your guests on all communication channels, increase your revenue and offer an online check-in.

Guest portal

Share your recommendations and sell your services on your guest’s mobile phone

CRM

Centralise, structure and make the most of your your guest database in order to create effective loyalty campaigns

Find out more
Recommended
OPERATIONS

Dmbook

The plan for optimising your teams’ internal work 

Logbooks

Make your logbook digital and access it from any device

Checklist

Make your teams’ jobs easier with checklists that assist them and prevent oversights

Customer tickets

Record and track the progress of every guest request to effortlessly increase satisfaction

Knowledge base

Share your procedures with all of your teams and ensure that each employee is aware of them

Find out more

our customers

Over 3000 properties have already placed their trust in us

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We have been working with LoungeUp for a while now, they have always helped us improve our guest experience with their app, and they have been a great asset during the covid crisis to always innovate digitally. I highly recommend their services. Thank you again.

Jerome Percepied

Operations Manager, Hotel Belmar

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We are completely satisfied with the LoungeUp solution. A highly responsive, professional, attentive and proactive team. Every year, our app evolves and is enriched with services and features to offer our guests the best possible experience. I recommend it.

Romain Fonteneau

Digital Project Manager, mmv

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LoungeUp technology is now an integral part of our centralised CRM and allows us to refine our knowledge of our guests to personalise their experience.

Olivier Cohn

CEO, Best Western Hotels & Resorts

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LoungeUp is a genuine partner, with a very responsive, very attentive and very nice Customer Success Manager. A pleasure to work with true professionals.

Jean-Yves Girard

Owner, Château de Noizay

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more detail

Packages

Product

Features

Communication

Product

Features

Engagement

Product

Features

Insight

Product

Features

Enterprise

Product

Features

Dmbook

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Guest portal

Information and concierge services

Instant messaging

Feedback Survey

Room service and Spa

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Operations

Logbook

Checklists

Reminders

Customer tickets

Knowledge base

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

Hosting and integration

High-availability hosting

GDPR

API and integrated partners

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Guest portal

Information and concierge services

Instant messaging

Feedback Survey

Room service and Spa

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Operations

Logbook

Checklists

Reminders

Customer tickets

Knowledge base

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

Hosting and integration

High-availability hosting

GDPR

API and integrated partners

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Guest portal

Information and concierge services

Instant messaging

Feedback Survey

Room service and Spa

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Operations

Logbook

Checklists

Reminders

Customer tickets

Knowledge base

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

Hosting and integration

High-availability hosting

GDPR

API and integrated partners

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Guest portal

Information and concierge services

Instant messaging

Feedback Survey

Room service and Spa

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Operations

Logbook

Checklists

Reminders

Customer tickets

Knowledge base

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

Hosting and integration

High-availability hosting

GDPR

API and integrated partners

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Guest portal

Information and concierge services

Instant messaging

Feedback Survey

Room service and Spa

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Operations

Logbook

Checklists

Reminders

Customer tickets

Knowledge base

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

Hosting and integration

High-availability hosting

GDPR

API and integrated partners

Product

Features

Communication

Engagement

Insight

Enterprise

Dmbook

Messaging Hub

Unlimited sending scenarios

Unlimited forms

Automated campaigns

Personalised upselling

Online check-in/out

Follow-up board

Staff Companion

Information and concierge services

Instant messaging

Feedback Survey

Room service and Spa

Guest requests

Calendar

Mobile key

MICE Portal

Integrated on tablet or screen

Digital newsstand

Unified and enriched guest database

Personalised fields and tags

Search engine

Exports and API

Personalised marketing newsletters

LoungeUp Analytics

Logbook

Checklists

Reminders

Customer tickets

Knowledge base

Dashboards

Support by email, phone and chat

Dedicated account manager

Knowledge base and trainings

LoungeUp Academy

High-availability hosting

GDPR

API and integrated partners

Request a demo

This doesn't commit you to anything!

F.A.Q.

Frequently asked questions

How does pricing work?

The LoungeUp solution is marketed in the form of a subscription. The price of the subscription varies depending on the chosen plan and the number of rooms, but also on the time of year.
The subscription includes the license, the constant developments, ultra-secure hosting and unlimited support for all your team members.
There is also a set-up fee.

To find out which package is best for you, contact us or request a demonstration.
A consultant will answer all your questions and can even help you calculate your ROI for LoungeUp.

Can I subscribe to Dmbook in addition to Communication / Engagement / Insight / Enterprise?

Yes, the solutions are complementary.
The Communication, Engagement, Insight and Enterprise packages deal with guest relations (you can only have one of these depending on the features you want to use) and Dmbook deals with internal operations management.
So you can use Dmbook alongside one of the other plans. The products work very well together! 

Can I subscribe to Dmbook only?

Yes, of course! This plan only allows you to manage internal operations, not guest interactions.

Is there a charge for connecting to my PMS?

No, Loungeup does not charge any additional costs for using the interfaces with its customers’ third party systems.
However, some software may charge you for the connection; we advise you to contact them directly to find out about these rates. 

Is there a limited number of users?

No, the subscription includes an unlimited number of users. We believe that to get the most out of LoungeUp, it should be used by as many people as possible, so we don’t impose a limit.

How does customer support work?

Regardless of the plan you choose, in addition to being accompanied by one of our dedicated account managers, you can contact our support team at any time by phone, email or even by chat directly in the LoungeUp back office.
Our team will go out of its way to help you maximise your returns from the LoungeUp solution.