Your hotel's virtual assistant

Use a modern electronic version of the Duty Manager Book to replace your paper books.
Your teams can easily share information and ensure that no important information is lost.
All information is updated in real time and is always accessible from a computer or smartphone.
No limit to the number of books, the tool adapts to your organisation and not the other way around.
Check, pin, and modify the day's events, attach photos and attachments. And access past events, even old ones.

Use a flexible ticket management system to manage maintenance tasks , lost property, complaints, etc.
Track tickets so you don't miss any customer requests and assign them to your team members. Leave guidelines and comments for your colleagues.
Detect recurring problems and identify their sources more easily.
Whether your customer requests are made at the reception desk, by phone or via the other modules of the LoungeUp platform, they are centralised in one place.
This saves time, avoids errors and keeps customers happy.

Replace your paper checklists with flexible electronic checklists that can be shared with your team and notified if you forget.
Checklists guide each member of your team to complete their tasks efficiently and without oversight.
Less stress for teams and better service for customers.

To ensure that no task or event is missed, you can set reminders down to the minute. Taxis, wake up calls, deliveries, your teams are no longer caught unprepared and your customers are even more satisfied.

In addition to the instruction book, Dmbook allows you to store your documents and procedures in a simple and easy to access intranet module.
Centralise your documents, files and links, ensuring that all team members have access to the same information without having to manage different versions.
With the electronic document signature feature you can easily track the progress of your new recruits'training and ensure that all team members are aware of your procedures.

Easily track and share all the important information about your hotel.
Analyse your key performance indicators (KPIs) and monitor progress on your objectives (TripAdvisor ranking, Net Promoter Score...).

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