Your hotel's virtual assistant
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Manage and keep track of what's happening day-to-day in your hotel
Dmbook Pro is a virtual logbook that allows you to share the key information and events of the day and facilitates communication between teams. All guest requests are centralised and tracked to eliminate mistakes. Daily tasks are all listed in customisable checklists to optimise operations.
FEATURES
Logbook 2.0
Use a modern, electronic version of the Duty Manager Book to replace your paper logbooks.
Your teams can easily share information and ensure that no important information is lost.
All information is updated in real time and is always accessible from a computer or smartphone.
With an unlimited number of logbooks, the tool adapts to your organisation and not the other way around.
Tick, pin, and edit the day's events, attach photos and attachments. You can even access past events, regardless of how long ago they were.

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Maintenance, guest requests and tickets
Use a flexible ticket management system to manage maintenance tasks, lost property, complaints, etc.
Track the progress of tickets so you don't miss any guest requests and assign them to members of your team. Leave instructions and comments for your colleagues.
Detect recurring problems and identify their sources more easily.
Whether your guest requests are made at the reception desk, by phone or via other elements of the LoungeUp platform, they are centralised in one place.
This saves time, avoids errors and keeps guests happy.





Automatic ticket creation for each query guest
Each time a service is ordered via the guest portal or an online form(room service, spa, restaurant, etc.), each time check-in is completed, each time a problem is reported, etc., a ticket is automatically created in the defined logbook.
Never forget a request guest thanks to automatic connection between LoungeUp and Dmbook



Checklists
Replace your paper checklists with flexible electronic checklists that can be shared with your team and receive notifications in case you forget something.
With the help of checklists, each member of your team is able to complete their tasks efficiently and without forgetting. This means there is less stress for teams and better service for guests.

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Automatic reminders
To ensure that no task or event is missed, you can set reminders up to the minute. Whether it's taxis, wake-up calls or deliveries, your teams will no longer be caught by surprise and your guests will be all the more satisfied.

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Knowledge base, documents and procedures
In addition to the logbook, Dmbook allows you to store your documents and procedures in a simple and easy to access intranet module.
Centralise your documents, files and links, ensuring that all team members have access to the same information without having to keep track of different versions.
With the e-signature document feature you can easily monitor the progress of your new recruits'training and ensure that all team members are aware of your procedures.
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Dashboards
Easily track and share all the important information about your hotel.
Analyse your key performance indicators (KPIs) and monitor the progress of your objectives (TripAdvisor ranking, Net Promoter Score...).






Dmbook is a great app for hoteliers. I deploy it in every hotel I manage.
Gregor Onipenko
Director, Novotel Marseille Est

I've been working with Dmbook since the beginning and I've never been disappointed. The application works perfectly and is a necessary tool for us at the hotel.
Fabio Serafino
Head of Reception, Hotel Cinq Codet

We implemented Dmbook as part of our move upmarket. Simple, flexible and easy to use, Dmbook has enabled us to make real progress in our communication between teams and pooling of instructions.
Bruno Alleau
Manager, HÔTEL MADISON - Biografy
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Very functional, LoungeUp has enabled us to facilitate and streamline arrival and departure procedures, reservations for ancillary services, concierge services, mailings, QR codes for menus, brochures etc...we gladly recommend it. A top-notch team, always there when you need them.
Céline Bertini
Administration / Accounts Payable / Sales & Marketing

Dmbook is the perfect tool for facilitating inter-departmental communication and tracking all hotel incidents. The whole team can be informed in real time of everything that's happening in the hotel.
Charo García Silgo
Manager, Jardines de Sabatini Apartosuites

Hats off to LoungeUp and Dmbook, which are very useful daily tools for improving our work and the guest experience.
Julien Gatinois
Manager, Best Western Nancy

Dmbook was implemented very quickly, the tool being very complete and easy to use. The teams have embraced it and now use the app every day, even for the less computer-savvy.
Hugo Lavisse
Assistant Manager, Mercure Paris Porte d'Orléans Hotel

In addition to being intuitive, LoungeUp enables better communication between teams, better anticipation of customer arrivals and greater working comfort. I highly recommend it.
Arnaud Vermerie
Manager, Holiday Inn Express CDG Airport
DEMONSTRATION
See LoungeUp for yourself
Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.
It doesn't commit you
to anything!
OPERATIONS MANAGEMENT
Benefits
Easy-to-use
A simple and easy-to-use tool. No training required for your colleagues. You have full control over setting up Dmbook to suit how your establishment operates.
100% online
Access the platform from anywhere with our mobile application. No more panicking when you get home because you forgot to pass on information!
Centralised communication
Drastically reduce the number of internal emails. All information is gathered and organised on a single platform, which is accessible to all.
Permission system
Control who has access to which information. Securely and easily integrate your partners into Dmbook (accountant, technician, sub-contractor, etc.).
Analyse your problem areas
Thanks to our keyword system, you have concrete statistics about the issues you face. No more relying on feelings and guesswork, you can now know exactly how often an issue occurs.
Quick search
Thanks to our search engine, you can find information or a procedure in your Dmbook in just a few seconds.