D-EDGE CRM Academy
Benefit from a training centre dedicated to your develoment to make the best use of our platform
How it works
Easily train yourself
The D-EDGE CRM Academy offers you a catalog of video training courses, so you can learn at your own pace and when you're available.
Each product or feature you use is covered in detail in accessible courses to help you become familiar with their setup and function.
TRAINING
Courses dedicated to you
Level
No level is required to take part in the training courses, the idea being to train both users who have never used the solution and those who are already familiar with the platform and wish to go further or refresh their memory.
Independence
These video trainings aim to make you feel confident in changing the settings of one of your campaigns, updating your guest portal, etc. on your own, if you wish to do so.
Certification
At the end of each course, you can take a self-assessment to check that you've learned the important information.
You receive a diploma that can be used at any D-EDGE CRM guest location.
Test the D-EDGE CRM Academy for yourself
If you are a D-EDGE CRM guest, you already have access to the training center.
You can even access it directly from your back office.
It is made for you!
SUPPORT
Your project managers are still there for you
The training center is not intended to replace the day-to-day support of our team or the supervision of your project manager. We continue to offer live training for your staff and the option of online sessions around on particular topic.
Give your suggestions for Academy!
USERS
Who is this training for?
The D-EDGE CRM Academy is for everyone, from new recruits and seasonal workers to experienced users!
The reception team
Learn how to answer guests on the Messaging Hub, how to manage daily departures and arrivals, etc.
The communications team
Find out how to access and modify the Guest App, how to set up information or loyalty campaigns, how to program SMS or WhatsApp messages, and much more.
The operations team
Learn how to manage your daily tasks, how to avoid missing any important daily reminders, how to update internal documents, improve inter-team communication, etc.