Simplify your guests' stay

Inform, exchange and sell your services directly on mobile

The guest portal is the digital version of your room directory, completed by a service ordering tool, an interactive menu, a chat function, a mobile key tool and much more!
It can be accessed directly from your guest’s mobile device (smartphone, tablet, computer), with or without downloading, and in as many languages as desired. You can even offer it on an in-room tablet. 

FEATURES

Instant messaging (Chat)

Remain in constant contact with your guests. Your guests can use the chat tool integrated in the application to communicate with you hassle-free. You can schedule messages and mini satisfaction surveys. Theintegrated translation tool allows your guests to overcome the language barrier. 

app loungeup guest portal messaging chat satisfaction survey

Order modules

Elegantly present your or your partners’ services (spa, restaurant, etc.) and make it easy for your guests to order in just a few clicks  (including the different available options.

The interface is fully customisable and the content can be automatically adapted to the guest. 

room service app loungeup spa restaurant mobile

Tourist information

Support your guests even beyond the hotel. Share your recommendations and make them accessible from their smartphone: restaurants, museums, points of interest, walking routes, events… The hotel concierge in your guests’ pockets.

The integrated map pinpoints their location and offers them relevant recommendations.

map loungeup app tourist recommendations

Weather and newsstand

Offer your customers the weather forecast of the week to help them organise their stay, the digital newsstand to fill their time or stay informed (newspapers, magazines, books…).

digital press loungeup mobile app

Mobile key

Allow your guests toopen their room door with just their smartphone. It couldn't be more convenient!

This feature also takes the burden of key management off your shoulders andsaves you money on keycard purchases.

LoungeUp is a certified partner of leading providers of access control systems.

mobile key loungeup mobile key hotel door opener

MICE Portal

Offer a unique service at your events with a digital booklet accessible only to participants.

Allow organisers to go beyond a simple paper guide with a digital schedule of the event, information pages, a messaging service to communicate with participants etc.

mice events mobile application agenda activity programme loungeup

Digital room directory

Digitise your room directory onto a tablet, TV screen or a screen to make it easier to update your information, services etc.

QR Codes

Place QR codes in your rooms and communal areas to redirect your guests to your guest portal in just a few clicks. Display a QR code for room service in your rooms, for your menu by the entrance to your restaurant, for the digital newsstand in your lounge, the possibilities are endless!

Las aplicaciones, que están en constante desarrollo, se adaptan perfectamente a los cambios que la IT necesita, consiguiendo así tener canalizada la información llegando al cliente de forma directa, consiguiendo muchos cross selling.

Eduardo Ortega

Receptionist, GHM Hoteles

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The LoungeUp web and mobile app allows us to digitise our services and we thought it was only logical to integrate access to the rooms into this! Mobile keys allow us to automate key management, but also to better manage guests who arrive late by giving them a way to check-in on their mobile and access their room without a physical keycard.

Maxime de Charry

Manager, Avama Prony Hotel ***.

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We have been working with LoungeUp for a while now, they have always helped us improve our guest experience with their app, and they have been a great asset during the covid crisis to always innovate digitally. I highly recommend their services. Thank you again.

Jerome Percepied

Operations Manager, Hotel Belmar

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LoungeUp

Being as accessible as possible to our guests to ensure they enjoy their stay is in our DNA. Our Barrière Hotels app allows us to be available to our guests at every stage of their stay. In close collaboration with the LoungeUp team, we have set up a module that allows guests hosting events to publish their own content in our app. This new service further enhances the quality of our seminar and conference offering.

Marion Cardon-de Champsavin

Marketing and Digital Hotels Manager, Groupe Barrière

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LoungeUp

We are very satisfied with the LoungeUp application and have already recommended it to other hoteliers who would like to offer this kind of service to their guests.

Véronique Courjault

Manager, Les Jardins d'Eiffel

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DEMONSTRATION

See LoungeUp for yourself

Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.

Request a demo

It doesn't commit you
to anything!

Guest portal on web & mobile

Benefits

Personalised content

Use your guest’s profile or geolocation to personalise the content you offer them and better target your marketing actions.

Multi-language

Eliminate the language barrier with an interface available in thirteen different languages. A translation function is integrated into the instant messenger so you can interact with all your guests easily.

Usage tracking

You can track your guests’ use of the application in real time, find out what interests them and use this to measure the impact of your services. Collect a large volume of relevant data (email addresses, contact details, preferences etc.).

White label mobile app

For a hotel group or chain, we can develop an application published under your name that perfectly respects your brand’s visual identity.

Multimedia

A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they are on a smartphone, tablet or PC.

Interactive map

All your recommendations displayed on a map that can integrate all your points of interest and itineraries, and which can be filtered by content (restaurants, tourist attractions, events, bars…).