Inform, exchange and sell your services directly on mobile
The guest portal is the digital version of your room directory, complete with a room service module, an interactive map, a chat function, a mobile key tool and much more! It can be accessed directly from your guest’s mobile device (smartphone, tablet, computer), whether they download the application or not, and in as many languages as desired. You can even offer it on an in-room tablet.
Instant messaging (Chat)
Maintain regular contact with your guests. Your guests can use the chat tool integrated in the application to communicate with you easily. You can schedule messages and mini satisfaction surveys. The integrated translation tool eliminates the language barrier between you and your guests.
Be there for your guests even outside the hotel. Share your recommendations and make them accessible from their smartphone: restaurants, museums, points of interest, walking routes, events… The hotel concierge in your guests’ pockets.
The integrated map pinpoints their location and offers them relevant recommendations.
Share the weather forecast for the week with your guests to help them organise their trip, and use the digital newsstand to keep them up to date and entertained during their stay (newspapers, magazines, books…).
Place QR codes in your rooms and common areas to direct your guests to your guest portal in just a few clicks. Display a QR code for room service in your rooms, for your menu by the entrance to your restaurant, for the digital newsstand in your lobby; the possibilities are endless!
We've been working with LoungeUp for a while now, they've always helped us improve our guest experience through their app, and they've been a great asset during the covid crisis to always innovate in digital. I highly recommend their services.
Being as available as possible for our customers to enjoy their stay is part of our DNA. Our Barriere Hotels application enables us to make ourselves available to our customers at every stage of their stay.
Marion Cardon-de Champsavin
Marketing and Digital Hotels Manager, Groupe Barrière
Use your guest’s profile or geolocation to personalise the content you offer them and better target your marketing actions.
Eliminate the language barrier with an interface available in thirteen different languages. A translation function is integrated into the instant messenger so you can interact with all your guests easily.
You can track your guests’ use of the application in real time, find out what interests them and use this to measure the impact of your services. Collect a large volume of relevant data (email addresses, contact details, preferences etc.).
White label mobile app
For a hotel group or chain, we can develop an application published under your name that perfectly respects your brand’s visual identity.
A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they are on a smartphone, tablet or PC.
All your recommendations displayed on a map that can integrate all your points of interest and itineraries, and which can be filtered by content (restaurants, tourist attractions, events, bars…).