Simplify your guests' stay

Inform, exchange and sell your services directly on mobile

The Guest App is the digital version of your room directory, complete with service order module, interactive map, chat, mobile key module and much more!
It can be accessed directly on your customers' mobile devices (smartphone, tablet, computer), as a download or not, and in as many languages as you like. You can also install it on an in-room tablet.

FEATURES

Order modules

Highlight your services (spa, restaurant, room service, activities, etc.) and let your guests order them in just a few clicks, in their own language.

The interface is fully customisable and the content can be automatically adapted to the guest. 

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Instant messaging (Chat)

Stay in constant contact with your customers. Thanks to the chat tool integrated into the application, your guests can easily exchange with you without any constraints. You can schedule messages and mini satisfaction surveys. Theintegrated translation tool removes the language barrier.

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Tourist recommendations

Accompany your guests even outside the hotel. Share your recommendations directly on your guests' smartphones: Restaurants, museums, points of interest, walking itineraries, events... Your concierge is right in your guests' pockets.

The integrated map geolocates them and offers recommendations by category.

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Weather and news

Offer your guests the week's weather forecast to help them plan their stay, and digital media to help them wait or keep up to date (newspapers, magazines, books...).

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Mobile key

Make it possible for your guests to open their room door with just their smartphone. It couldn't be more convenient!

This feature also frees you from key management and saves you money on keycard purchases.

LoungeUp is a certified partner of leading providers of access control systems.

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MICE Portal

Offer a unique experience at all your events with a digital booklet accessible only to participants.

Allow organisers to go beyond a simple paper guide with a digital schedule of the event, information pages, a messaging service to communicate with participants etc.

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Digital room directory

Make your room directory available on a tablet, TV screen or kiosk to make it easier to update your information, services etc.

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QR codes

Place QR codes in your rooms and common areas to direct your guests to your guest portal in just a few clicks. Display a QR code for room service in your rooms, for your menu by the entrance to your restaurant, for the digital newsstand in your lobby; the possibilities are endless!

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We've been working with LoungeUp for a while now, they've always helped us improve our guest experience through their app, and they've been a great asset during the covid crisis to always innovate in digital. I highly recommend their services.

Jerome Percepied

Operations Manager, Hotel Belmar

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5/5 on Google
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Thanks to the LoungeUp application, our customers can communicate with reception quickly and easily. Requests are handled efficiently, making for a pleasant, stress-free stay.

Ibtissam Chentouf

Marketing and Communications Specialist, Paradis Plage

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5/5 on Google
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Being as available as possible for our customers to enjoy their stay is part of our DNA. Our Barriere Hotels application enables us to make ourselves available to our customers at every stage of their stay.

Marion Cardon-de Champsavin

Marketing and Digital Hotels Manager, Groupe Barrière

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5/5 on Google
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Constantly evolving applications adapt perfectly to the changes required by IT, ensuring that channeled information reaches guest directly, generating numerous cross-selling opportunities.

Eduardo Ortega

Receptionist, GHM Hoteles

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5/5 on Google
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DEMONSTRATION

See LoungeUp for yourself

Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.

Request a demo

It doesn't commit you
to anything!

GUEST APP - web & mobile

Benefits

Personalised content

Use your guest’s profile or geolocation to personalise the content you offer them and better target your marketing actions.

Multilingual

Eliminate the language barrier with an interface available in thirteen different languages. A translation function is integrated into the instant messenger so you can interact with all your guests easily.

Usage tracking

You can track your guests’ use of the application in real time, find out what interests them and use this to measure the impact of your services. Collect a large volume of relevant data (email addresses, contact details, preferences etc.).

White label mobile app

For a hotel group or chain, we can develop an application published under your name that perfectly respects your brand’s visual identity.

Multimedia

A service available as an App (iOS and Android) and Webapp (without need for download, directly through your Wi-Fi), accessible to all your guests whether they are on a smartphone, tablet or PC.

Interactive map

All your recommendations displayed on a map that can integrate all your points of interest and itineraries, and which can be filtered by content (restaurants, tourist attractions, events, bars…).