Anticipate your guests' expectations
Enhance the guest experience and meet their expectations throughout their stay
to the guest
Inform your guests in their own language
Guests want to make the most of their stay:
- Be proactive in sending them the information they need before they even ask for it (service, procedure, accessing the hotel etc.)
- Offer additional services based on their preferences
- Save them time upon arrival by minimising administrative procedures
Communicate with your guests in real time by SMS, WhatsApp or Facebook Messenger
Automated welcome message,
Support your guests on the channel of their choice:
- Be available to respond to your guests' queries by message
- Send a payment link, a list of recommendations or a link for ordering services directly to your guests
- Personalise automated messages
Offer your guests a mobile travel guide
Your guests can access your recommendations even beyond the hotel. Points of interest, restaurants, bars, cafés, museums, monuments… Give them the benefit of your concierge directly in their pocket, no matter where they are.
Liven up their stay
Available on all devices,
- Advertise events in the hotel, such as a yoga class or wine tasting your guests can sign up for
- Give them the opportunity to read their favourite newspapers and magazines through the digital newsstand
- Inform them of the weather forecast
- Allow them to chat with other hotel guests
Make it easy to access your services with QR Codes
Easy access to hotel services
With one click, your guests can:
- order room service
- access the digital room directory
- read the news
- chat with reception...
Mini survey during the stay
Measure your customers' satisfaction
Detect any problems before your guests leave
- Make sure everything is going smoothly with mini surveys during your stay
- Provide them with an easy way to report a problem when it occurs
- Send more in-depth surveys after the stay
- Encourage satisfied guests to recommend you on online review platforms
Pass on information about your procedures
or WhatsApp messages
Your guests need reassurance:
- Explain how their arrival and departure will take place
- Support them throughout their journey
Meet your guests' expectations
of travellers want to receive
about their stay before arrival
of emails sent
pre-stay are opened
of guests want to be treated
as a person
not a number
A 5-minute wait
at check-in decreases
guest satisfaction by 50%
The LoungeUp app enables us to offer advice to our guests in accordance with their budget and what it is they're looking for. It is also a great way for us to showcase all our services (room service, shop, etc.).
Manager, Hôtel Chavanel
LoungeUp allows us to support our guests throughout their stay, even beyond the hotel as they can take us with them in their pockets.
Assistant Manager, Hostellerie de Levernois
We have received very good feedback on the usefulness of the app and the Reception satisfaction index has increased by 8 points. Guests are better informed and therefore make fewer visits to reception, which leaves more time for our teams to improve management of bookings, incidents and the experience!
General Manager, Playa Montroig
It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests through emails before their stay, and through chat we can answer their questions whenever they want.
Marketing Coordinator, HOTELS & CO
See LoungeUp for yourself
Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.
This doesn't commit you to anything!