Anticipate your guests' expectations

Enhance the guest experience and meet their expectations throughout their stay


Services tailored
to the guest

online check-in/out

Inform your guests in their own language

Guests want to make the most of their stay:

  • Be proactive in sending them the information they need before they even ask for it (service, procedure, accessing the hotel etc.)
  • Offer additional services based on their preferences
  • Save them time upon arrival by minimising administrative procedures
Find out more


Communicate with your guests in real time by SMS, WhatsApp or Facebook Messenger

Automated welcome message,
manual responses

Support your guests on the channel of their choice:

  • Be available to respond to your guests' queries by message
  • Send a payment link, a list of recommendations or a link for ordering services directly to your guests
  • Personalise automated messages
Find out more


Offer your guests a mobile travel guide

Your guests can access your recommendations even beyond the hotel. Points of interest, restaurants, bars, cafés, museums, monuments… Give them the benefit of your concierge directly in their pocket, no matter where they are.

Find out more

Interactive map
with geolocation

guest portal

Liven up their stay

Available on all devices,
unlimited languages

  • Advertise events in the hotel, such as a yoga class or wine tasting your guests can sign up for
  • Give them the opportunity to read their favourite newspapers and magazines through the digital newsstand
  • Inform them of the weather forecast
  • Allow them to chat with other hotel guests
Find out more

guest portal

Make it easy to access your services with QR Codes

Easy access to hotel services

With one click, your guests can:

  • order room service
  • access the digital room directory
  • read the news
  • chat with reception...
Find out more

Mini survey during the stay


Measure your customers' satisfaction

Detect any problems before your guests leave

  • Make sure everything is going smoothly with mini surveys during your stay
  • Provide them with an easy way to report a problem when it occurs
  • Send more in-depth surveys after the stay
  • Encourage satisfied guests to recommend you on online review platforms
Find out more


Pass on information about your procedures

Send SMS
or WhatsApp messages

Your guests need reassurance:

  • Explain how their arrival and departure will take place
  • Support them throughout their journey
Find out more

In figures

Meet your guests' expectations

87 %

of travellers want to receive
more information
about their stay before arrival 

85 %

of emails sent
pre-stay are opened

70 %

of guests want to be treated
as a person
not a number


A 5-minute wait
at check-in decreases
guest satisfaction by 50%
(Cornell University)

The LoungeUp app enables us to offer advice to our guests in accordance with their budget and what it is they're looking for. It is also a great way for us to showcase all our services (room service, shop, etc.).

Sophie Charlet-Melloul

Manager, Hôtel Chavanel


LoungeUp allows us to support our guests throughout their stay, even beyond the hotel as they can take us with them in their pockets.

Anne-Gaëlle Catinot

Assistant Manager, Hostellerie de Levernois


We have received very good feedback on the usefulness of the app and the Reception satisfaction index has increased by 8 points. Guests are better informed and therefore make fewer visits to reception, which leaves more time for our teams to improve management of bookings, incidents and the experience!

Alejandro Giménez

General Manager, Playa Montroig


It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests through emails before their stay, and through chat we can answer their questions whenever they want.

Magalie Boullery

Marketing Coordinator, HOTELS & CO


Our solution

See LoungeUp for yourself

Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.

Request a demo

This doesn't commit you to anything!