TICKETS
Don't miss any customer requests
Notifications on smartphone, tablet or computer
Don't miss any requests
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Be up to date with your tasks
The teams are aware of the progress of each request: unprocessed, in progress, resolved... Each day a reminder is given of the requests that are pending.
Track the progress of guests' demands
Inform your teams effectively on every subject.
- Forget endless e-mail exchanges
- Notify a team, a specific person or all staff
- Keep up to date with updates on issues that concern you
Dmbook is a great app for hoteliers. I deploy in each of the hotels I manage. Our project manager is top notch for deployment and implementation support. I highly recommend it.
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Gregor Onipenko
Director, Novotel Marseille Est
The LoungeUp app has enabled mmv to fully achieve the pre- and in-stay guest journey we were looking for. The solution offers features that simplify the guest and staff journey, and streamline guest interactions on mobile.
Romain Fonteneau
Digital Project Manager, mmv
We are very satisfied with the LoungeUp application and have already recommended it to other hoteliers who would like to offer this kind of service to their guests.
Véronique Courjault
Manager, Les Jardins d'Eiffel
Dmbook was implemented very quickly, the tool being very complete and easy to use. The teams play the game and now use the app every day, even for the less computer-savvy.
Hugo Lavisse
Assistant Manager, Mercure Paris Porte d'Orléans Hotel
History
Find old tickets easily
Access the entire ticket history with the integrated search tool. Filter by category, status, assigned person, creator, creation / expiry / closure date etc.
Analyse the issues
Use our analysis tools to understand your topics:
- Recurring problems (bad smell every Tuesday at 10am)
- Keyword association (room number / internet problem)
- Frequency during the day / week / month
Use facts, not estimates.
Discover consistent problems that were previously impossible to detect on a day-to-day basis.
TICKETS
Benefits
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This doesn't commit you to anything!
KEY FEATURES
Discover more
features
Messaging hub
Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.
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Mobile key
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less expensive, mobile keys make your stay and your reception work easier.
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LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
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Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
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Operations - Dmbook
Never miss another guest request thanks to the digital logbook shared across your teams. Shift handovers will never be the same.
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CRM
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
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Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
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Virtual Logbook
Keep track of what's going on in your facility every day.
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Tickets
Don't miss any customer requests and keep track of what's going on in your hotel.
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Staff Companion
Respond to your customers from your smartphone, no matter what channel they contact you on (chat, WhatsApp, SMS, Facebook Messenger, etc.).
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CRM Segments
Create ultra-precise customer lists based on a multitude of criteria to better understand your customers and send them ultra-personalized messages
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