TICKETS
Don't miss any customer requests
Notifications on smartphone, tablet or computer
Don't miss any requests
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Be up to date with your tasks
The teams are aware of the progress of each request: unprocessed, in progress, resolved... Every day, teams receive a reminder for the requests that are still pending.
Track the progress of guests' demands
Inform your teams effectively on every subject.
- Forget endless e-mail exchanges
- Notify a team, a specific person or all staff
- Keep up to date with updates on issues that concern you
History
Find old tickets easily
Access the entire ticket history with the integrated search tool. Filter by category, status, assigned person, creator, creation / expiry / closure date etc.
Analyse the issues
Use our analysis tools to understand your topics:
- Recurring problems (bad smell every Tuesday at 10am)
- Keyword association (room number / internet problem)
- Frequency during the day / week / month
Use facts, not estimates.
Discover consistent problems that were previously impossible to detect on a day-to-day basis.
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TICKETS
Benefits
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This doesn't commit you to anything!
KEY FEATURES
Discover more
features
Messaging hub
Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.
New
Mobile key
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
New
LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
New
Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
New
Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
New
CRM
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
New
Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
New
Virtual Logbook
Keep track of everything that's going on in your establishment every day.
New
Tickets
Don't miss any guest requests and keep track of what's going on in your hotel.
New
Staff Companion
Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).
New
CRM Segments
Create ultra-precise guest lists based on a multitude of criteria to get to know your guests better and send them ultra-personalised messages
New