TICKETS

Don't miss any customer requests

Notifications on smartphone, tablet or computer

Don't miss any requests

Be up to date with your tasks

The teams are aware of the progress of each request: unprocessed, in progress, resolved... Each day a reminder is given of the requests that are pending.

Track the progress of guests' demands

Inform your teams effectively on every subject.

  • Forget endless e-mail exchanges
  • Notify a team, a specific person or all staff
  • Keep up to date with updates on issues that concern you

The LoungeUp app has enabled mmv to fully achieve the pre- and in-stay guest journey we were looking for. The solution offers features that simplify the guest and staff journey, and streamline guest interactions on mobile.

Romain Fonteneau

Digital Project Manager, mmv

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LoungeUp

We are very satisfied with the LoungeUp application and have already recommended it to other hoteliers who would like to offer this kind of service to their guests.

Véronique Courjault

Manager, Les Jardins d'Eiffel

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History

Find old tickets easily

Access the entire ticket history with the integrated search tool. Filter by category, status, assigned person, creator, creation / expiry / closure date etc.

Analyse the issues

Use our analysis tools to understand your topics:

  • Recurring problems (bad smell every Tuesday at 10am)
  • Keyword association (room number / internet problem)
  • Frequency during the day / week / month

Use facts, not estimates.

Discover consistent problems that were previously impossible to detect on a day-to-day basis.

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LoungeUp

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TICKETS

Benefits

Easy-to-use

The interface is easy to use. All teams can use it and benefit from the centralisation of information.

Conversations

The tool is designed to allow teams to discuss a topic and keep colleagues informed. 

Service level

Dmbook increases the quality of service of the teams by allowing them to be more efficient and not forget anything. The result: a boost in customer satisfaction!

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Request a demo

This doesn't commit you to anything!

KEY FEATURES

Discover more
features

Messaging hub

Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.

New

Mobile key

Dematerialise room cards on your guests' mobile phones. Ultra-secure and less expensive, mobile keys make your stay and your reception work easier.

New

Online check-in

Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.

New

Operations - Dmbook

Never miss another guest request thanks to the digital logbook shared across your teams. Shift handovers will never be the same.

New

CRM

Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.

New

Digital room directory

Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!

New

Virtual logbook

Keep track of what's going on in your facility every day.

New

Tickets

Don't miss any customer requests and keep track of what's going on in your hotel.

New