All-in-one platform for guest relationship and hotel operations management

Improve guest satisfaction. Increase your revenue. Boost productivity.

How to increase upselling?How to digitise without losing the personal touch?How do I do a digital check-in?How can I train my teams most effectively?

Approved by over 3000 properties

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📢 [ANUNCI] LoungeUp s'uneix a D-EDGE Hospitality Solutions 📢

D-EDGE, actor principal de l'ecosistema tecnològic hoteler, ha adquirit LoungeUp, la plataforma tot en un dedicada a l'hoteleria per gestionar la relació amb el client i les operacions internes.

📢 [ANUNCIO] LoungeUp se une a D-EDGE Hospitality Solutions 📢

D-EDGE, actor principal en el ecosistema tecnológico hotelero, ha adquirido LoungeUp, la plataforma todo en uno dedicada a la hotelería para gestionar la relación con el cliente y las operaciones internas.

📢 [ANNOUNCEMENT] LoungeUp joins D-EDGE 📢

D-EDGE, a major player in the ecosystem of hotel technology, has acquired LoungeUp, the all-in-one platform dedicated to the hotel industry to manage the guest relationship and internal operations.

📢 [ANNONCE] LoungeUp rejoint D-EDGE 📢

D-EDGE, acteur majeur de l’écosystème technologique hôtelier, a fait l’acquisition de LoungeUp, la plateforme dédiée à l’hôtellerie pour gérer la relation client et les opérations internes.

Our solution

Accompany your guests throughout their journey

LoungeUp collects, organises and enriches guest data to create a unique and tailored experience.

Communicate with your guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.

Our solution

Manage all your procedures on a single platform

LoungeUp helps guests to easily formulate requests and hoteliers to manage them efficiently. Administrative procedures are sped up and guest requests dealt with more quickly, leaving more time for genuine interactions.

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SMS, Messenger, WhatsApp

Virtual Logbook

Digitised ordering of services

Ultra-advanced targeting

WHY LOUNGEUP?

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Meet your guests
expectations.

Your guests want to feel acknowledged and valued. LoungeUp helps you to personalise each guest’s experience and meet their personal expectations.

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Free up
your time

to spend with your guests

Technology helps hoteliers take their service to the next level by making operations and procedures easier.

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Make the most of your
opportunities

to upsell

Easily increase your additional revenue with LoungeUp. Offer your guests the services and recommendations they expect when they need them most.

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Get your guests to come back
and book directly

Maximise guest loyalty by fine-tuning your messages. Make ultra-personalised offers to encourage guests to return and to reward regulars.

FUNCTIONALITIES

Manage guest relations from A to Z

Find out the features hoteliers value most highly

Messaging hub

Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.

New

Mobile key

Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.

New

LoungeUp Analytics

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.

New

Personalised upselling

Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.

New

Online check-in

Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.

New

Operations - Dmbook

Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.

New

CRM

Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.

New

Digital room directory

Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!

New

OUR QUALITIES

Take advantage of outstanding guest service

LoungeUp is renowned for its support team that puts its customers at the centre of everything it does.

Each hotel has a dedicated account manager to train your teams and maximise your use of the solution. They provide individual support by phone, email and chat, and offer weekly free online training so you can get the most out of the solution.

Client Success at
LoungeUp is:

Assistance with the implementation and configuration of the solution

Support for your teams

Online training

Client support by phone, e-mail and chat

Online knowledge base

Regular reviews to discuss your figures and usage

Client satisfaction

  satisfaction: 9.44/10

⭑⭑⭑⭑⭑
5/5 on Google
→ See testimonials
Find out more
LoungeUp

I've been using LoungeUp applications for just over 8 years in the various establishments I've managed as Director.

Arnaud Vermerie

Manager, Holiday Inn Express CDG Airport

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LoungeUp

The tool is very powerful and covers the operational and marketing needs of our hotels. The teams are always ready to listen and help us with our problems.

Gilles Le Bras

Regional Operations Manager, Orso Hotels

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A 100% recommendable tool, very familiar with the hotel world and very complete. We have made a big difference in customer care, and every day we apply new things that improve the result. Muy atentos todo el equipo humano, en especial nuestra encargada de cuenta que es muy eficaz y con una actitud 10!

Enrique Colsa

Director, Hotel Torres de Somo

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A great tool. I recommend it 100%.

Chema Vigil

Subdirector, Bahiazul Villas & Club

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Vicky Pérez

Queremos destacar el nivel de servicio al cliente por parte del equipo de Lounge Up, es excelente. La implementación fue guiada por el equipo de LoungeUp respondiendo rápido y con dedicación a cada una de nuestras dudas.

Vicky Pérez

Head of Marketing and Business Development, Noa Boutique hotel

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The LoungeUp teams have been working with us for many years, and have always been a source of innovative proposals tailored to our challenges as hoteliers. We greatly appreciate the human qualities of the various parties involved, and their proactive approach to cross-functional issues.

Louise Marsais-Lacoste

account manager and Marketing and Community Management Manager, Baumanière Les Baux-de-Provence

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Estamos felices con el soporte del equipo, su eficaz respuesta, y la disposición para la solución de dudas. llevamos varios años ya trabajando con LoungeUp y nos ha a aportado mucho valor para nuestra comunicación con nuestros clientes.

Ana Gil Herrera

Brand Specialist, YouStylish

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Direct communication with the client, with a single click, developed by a large human team that is always ready to serve the hotelier. The tools that LoungeUp has developed facilitate the problem that the hotel sector has, and that is that communications with customers are made from a single screen and in a single click, combining many communication media in one.

Eduardo Ortega

Receptionist, GHM Hoteles

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We are completely satisfied with the LoungeUp solution. A highly responsive, professional, attentive and proactive team. Every year, our app evolves and is enriched with services and functionalities to offer our customers the best possible experience. I recommend LoungeUp.

Romain Fonteneau

Digital Project Manager, mmv

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We've been using the LoungeUp app for years now and I have to say that it has greatly enhanced the guest experience by making it easier to interact with hotel staff.

Ibtissam Chentouf

Marketing and Communications Specialist

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A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.

Romain Binet

General Manager, Biografy Group

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LoungeUp

Definitely the best CRM solution on the market for the hospitality industry.

Johan Dubourdieu

Director, Le Celtique & Spa

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The LoungeUp team, with its tools and support, is rapidly changing our approach to the business.

Emmanuel Barré

Marketing Director, Domaine des Ormes

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We work with LoungeUp on all our customer relations, from pre- and post-holiday communication to acting as a reference point for the customer during their stay in our accommodation. We work with a project manager who assists us throughout the entire process, which facilitates the implementation of all its functions.

Claudia Renaud

Directora de Marketing, Ventas & Ecommerce, Urban Sense

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es
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ca

Certainly the best CRM on the market. An excellent tool for small hotels and chains. I highly recommend it.

Francisco Naranjo

Director, La Bella Sevilla y Oboe Sevilla

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+120 PARTNERS

We work hand in hand with the ecosystem

View all our partners

Our Qualities

The best in technology

GDPR compliance

The LoungeUp platform is GDPR compliant and allows you to implement your privacy policy with ease.

High availability hosting in France

The LoungeUp platform is hosted on 2 data centers located in France. Our infrastructure ensures 99.9% availability so LoungeUp can always be there for you and your guests.

Ultra-secure platform

We do not take the management of your guest data lightly. Whether it's through our hosting, the architecture of our platform or the regular audits we conduct, your data is safe with LoungeUp.

Scalable platform

We are constantly improving our platform to allow you to offer an optimal guest experience. Our technical team provides you with updates every 15 days...

Resources

Our selection of articles

Checklist for choosing your hotel software

5 key topics to discuss with your future technology providers, to choose the solution that's right for you

Articles

15

Apr

2024

10 ways to prepare for the upcoming season

The beginning of high season is almost here, the time when guests arrive in mass, from all over the world, expecting you to provide the most relaxing getaway. Now is the perfect time to review key areas to ensure that you deliver the best possible experience.

LoungeUp News

21

Mar

2024

LoungeUp joins D-EDGE and strengthens its position as Europe's leading CRM for hotels

We are delighted to announce that LoungeUp is joining forces with D-EDGE, one of the world leaders in hotel technology. This alliance is the result of a shared vision to simplify the hotel industry by improving every step of the guest journey, and to provide hotel teams with cutting-edge, secure and integrated technologies.

Articles

11

Jan

2024

Leveraging internal knowledge to enhance guest experience

A well-managed knowledge base brings many direct benefits to a guest's experience, not least by enabling operational teams to work more efficiently.

Articles

10

Aug

2023

Improve the well-being of hotel teams using internal tools 

For many years now, the hotel industry has been faced with downsizing, which inevitably leads to overloaded operational teams and, ultimately, higher staff turnover. Technology, however, can counter many of these problems and improve the day-to-day lives of employees.

Cybersecurity basics

Data leaks from hotel chains, OTAs or reservation platforms are commonplace in the field of cybersecurity, and are shaking up the entire hotel and tourism sector. All hotels are affected by this threat and can be subject to attack, even small independent hotels. The reason for this is that

Articles

06

Jun

2023

The basics of upselling in the hotel industry

Upsell(ing) in the hotel industry is the addition of services (also known as "extras") to a stay, thereby increasing its value guest. Upgrading is an example of upselling in the hotel and airline industries. Upselling makes it possible to capitalize on every guest acquired.

Articles

01

Jun

2023

The power of segmentation in hotel guest relations

Segmenting your database is crucial to improving your guests' stay and satisfaction, the performance of your marketing strategy, and ultimately your profitability. 

LoungeUp: The employee experience in the hotel industry: how to attract and retain teams? [Part 1]

The employee experience in the hotel industry [1/3]

Part 1. Recruitment / How to organise yourself in the face of current human resources constraints in the hotel industry? How to recruit and retain employees?

LoungeUp News

16

Nov

2022

LoungeUp launches its online training platform for its users: LoungeUp Academy

LoungeUp launches its online training platform: LoungeUp Academy

Each institution is concerned with the training of its teams, especially of technological tools. LoungeUp takes the lead in relieving the teams of the training of its platform.

Our solution

See LoungeUp for yourself

Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.

Request a demo

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