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Key figures on the role of technology in the hotel guest experience

The rapid evolution of technology is influencing both customer and employee expectations. The state of play in 2024 for studies on the subject of the guest hotel experience.

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Key figures on the role of technology in the hotel guest experience

The rapid evolution of technology is influencing both customer and employee expectations. The state of play in 2024 for studies on the subject of the guest hotel experience.

Read

Checklist for choosing your hotel software

5 key topics to discuss with your future technology providers, to choose the solution that's right for you

10

Aug

2023

Improve the well-being of hotel teams using internal tools 

For many years now, the hotel industry has been faced with downsizing, which inevitably leads to overloaded operational teams and, ultimately, higher staff turnover. Technology, however, can counter many of these problems and improve the day-to-day lives of employees.

27

Sep

2021

LoungeUp

10 key steps of an online check-in

The dematerialised check-in offers many advantages for both guests and hoteliers, and has gained renewed interest in this period of distancing as it avoids queuing at reception and reduces physical contact. And above all, it speeds up administrative procedures!

14

Jun

2021

LoungeUp

The 5 Essential Requirements for a Perfect Guest Experience

The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...

06

Apr

2021

loungeup

4 essential tips to effectively install mobile keys in a hotel

A mobile key is the digital version of the room key. Its dematerialised version on the smartphone simplifies the guest experience, while easing the workload of hotel staff in their daily work. But it still needs to be well integrated into the overall guest experience to offer a smooth journey. Tip n°① ...

12

Mar

2021

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8 benefits of using a virtual key in hospitality

A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises reception. Here are 8 advantages for the customer and the hotel to dematerialize the room keys on the smartphone of the guests...

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STUDY: INSTANT MESSAGING IN HOSPITALITY: WHICH GUESTS USE WHICH PLATFORMS

Instant messaging applications play a crucial role in our lives. They are used on a daily basis to communicate with our loved ones, allowing us to keep in touch while physically separated. The COVID-19 crisis has led to an increase in the use of these applications (with 45% of the world's population using them).

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Guide to dematerialised and secure payment in the hotel industry

Which hotelier has never had problems with unpaid bills? The hotel industry is one of the only services that offers the payment phase after the service has been completed, a very old habit that nevertheless causes problems for some establishments. Between fraud, payment disputes and high commission rates...

07

Jul

2020

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QR Codes Check Back Into Hotels

A QR Code (Quick Response Code) is a universal representation of a sequence of characters (up to 7,089 characters compared to only 13 for a barcode). It is the graphical equivalent of a url that can, for example, open a web page but also trigger certain actions in an application.

02

Jun

2020

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How to make customer interactions contactless without dehumanising client relations

More than ever, the time is ripe for digitalisation. The hotel industry is gradually equipping itself with technology (even the most reluctant hotels) to be able to reopen their establishments and offer customers a secure, touch-free experience. By dematerialising interactions and processes...

21

Jan

2020

loungeup

Touchpoints not to miss during a guest’s stay

BEFORE ARRIVAL The hotel experience begins long before the guest arrives in the room. However, for many hotels it starts with a lambda booking confirmation sent by the PMS, a purely administrative email. This first contact is sometimes the only communication the guest will receive...

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Mapping the Hotel Guest Journey

The traveller's journey is made up of many touch points, each of which represents an opportunity for the hotelier to create a unique relationship with its guest. Here, at each stage of the journey and among the vast offer of travel tech: the tools used by the hotel guest during his journey the most important ones...