The LoungeUp blog
The marriage between CRM and RMS in hotels to maximise revenue: How to enrich your pricing strategy using guest dataRead
The marriage between CRM and RMS in hotels to maximise revenue: How to enrich your pricing strategy using guest data
Marketing and Revenue must go hand in hand
Webinar: Cybersecurity in the hotel industry: Risks, best practices and solutions
We invite you to a webinar dedicated to cybersecurity in the hotel industry on Tuesday, February 14, at 3:00 p.m. to raise awareness of the risks, best practices and solutions associated with this topic.
Webinar: 8 Insights for 2023: The ultra-personalized hotel customer experience
We invite you to join us on Tuesday, November 29, at 2:30 p.m. for a webinar dedicated to the ultra-personalized customer experience in the hotel industry to better capture and retain your customers.
Webinar: The employee experience in the hotel industry in 2022
We invite you to join us on Tuesday, October 18, at 3:00 p.m. for a webinar dedicated to the employee experience and its importance in the hospitality industry. Regardless of the category of your establishment, this webinar is for you.
Webinar: France's new hotel classification system: what you need to know
We invite you to a webinar on Thursday 7 April, at 2.30 pm (UTC+1), dedicated to France's new hotel classification system. Whatever the category of your establishment, this webinar is for you. The speakers will answer all your questions and present the functioning and the new features of this new classification as well as
Online round-table: How to humanise a digitalised customer relationship?
Digitalisation does not mean dehumanisation. Our habits in the way we manage our relationship with our customers in the hotel industry have been strongly impacted in recent years, with increasingly digitalized exchanges. How can we humanise exchanges with customers when everything is digital?
Webinar: Payment: the key to an efficient and secure online booking process
The Next Tourisme event took place on 3 June 2021 and brought together some of the major decision makers in the tourism sector to review the innovations and trends in the tourism sector in the context of the health crisis. LoungeUp intervened alongside Lyra, on the guest journey during the booking process ...
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Webinar: How to simplify and secure payment in the guest journey
Hotel payments are a headache to manage. Between fake credit cards, fraud, disputed payments and sometimes very high commission rates, it's enough to make you pull your hair out. A bad process wastes the hotel's money and time and makes the hotel run out of time...
Webinar: Customer Interaction and Pricing Strategy for Trade-ins
In anticipation of the hotel business recovery, here is our 1 hour webinar with our advice on two key topics to get your business back on track: customer interactions and pricing strategy. The speakers: Mathieu Pollet - CEO of LoungeUp Maalik Arban - COO SpotPilot/e-Axess The topics covered ...
Webinar: The role of customer relations in the hotel and restaurant industry in 2020
Discover our practical tips for your hotel-restaurant. Acquiring new customers is on average 5 times more expensive than retaining your existing customers. Increase your revenues and your customers' satisfaction thanks to a mastery of customer relations. Romain and Mathieu share their tips and advice with you.