Solutions

The LoungeUp blog

30

Apr

2024

Conference: Becoming a major player: how guest experience makes all the difference in the hotel industry

This topic was the subject of a conference at Food Hotel Tech 2024, which focused on the relationship with guest, nurtured and built throughout the experience.

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LoungeUp News

30

Apr

2024

Conference: Becoming a major player: how guest experience makes all the difference in the hotel industry

This topic was the subject of a conference at Food Hotel Tech 2024, which focused on the relationship with guest, nurtured and built throughout the experience.

Read

28

Feb

2023

[Webinar ▶️] Cybersecurity in the hospitality industry: Risks, best practices and solutions

We're hosting a webinar dedicated to cybersecurity in the hospitality industry, to raise awareness of the risks, best practices and solutions associated with this topic.

29

Nov

2022

[Webinar ▶️] 8 Insights for 2023: The guest ultra-personalized hotel experience

Join us for a webinar dedicated to the guest ultra-personalized hotel experience to better capture and retain your customers.

18

Oct

2022

[Webinar ▶️] The hotel employee experience in 2022

Join us for a webinar dedicated to the employee experience and its importance in the hospitality industry. Whatever the category of your establishment, this webinar is for you.

21

Mar

2022

[Webinar ▶️] The new hotel classification: what you need to know

We're hosting a webinar dedicated to the new hotel classification. Whatever the category of your establishment, this webinar is for you.

13

Sep

2021

LoungeUp

Online round-table: How to humanise a digitalised customer relationship?

Digitalisation does not mean dehumanisation. Our habits in the way we manage our relationship with our customers in the hotel industry have been strongly impacted in recent years, with increasingly digitalized exchanges. How can we humanise exchanges with customers when everything is digital?

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11

Jun

2021

loungeup

[Webinar ▶️] Payment: the cornerstone of an efficient, secure online booking process

The Next Tourisme event took place on 3 June 2021 and brought together some of the major decision makers in the tourism sector to review the innovations and trends in the tourism sector in the context of the health crisis. LoungeUp intervened alongside Lyra, on the guest journey during the booking process ...

29

May

2020

loungeup

[Webinar ▶️] How to simplify and secure payment in the course of a journey guest

Hotel payments are a headache to manage. Between fake credit cards, fraud, disputed payments and sometimes very high commission rates, it's enough to make you pull your hair out. A bad process wastes the hotel's money and time and makes the hotel run out of time...

13

May

2020

loungeup

[Webinar ▶️] Interactions guest and pricing strategy for trade-ins

In anticipation of the hotel business recovery, here is our 1 hour webinar with our advice on two key topics to get your business back on track: customer interactions and pricing strategy. The speakers: Mathieu Pollet - CEO of LoungeUp Maalik Arban - COO SpotPilot/e-Axess The topics covered ...

14

Feb

2020

loungeup

[Webinar ▶️] The role of guest in the hospitality industry in 2020

Discover our practical tips for your hotel-restaurant. Acquiring new customers is on average 5 times more expensive than retaining your existing customers. Increase your revenues and your customers' satisfaction thanks to a mastery of customer relations. Romain and Mathieu share their tips and advice with you.