The LoungeUp blog

Digitalisation does not mean dehumanisation. Our habits in the way we manage our relationship with our customers in the hotel industry have been strongly impacted in recent years, with increasingly digitalized exchanges. How can we humanise exchanges with customers when everything is digital?

The Next Tourisme event took place on 3 June 2021 and brought together some of the major decision makers in the tourism sector to review the innovations and trends in the tourism sector in the context of the health crisis. LoungeUp intervened alongside Lyra, on the guest journey during the booking process ...

Hotel payments are a headache to manage. Between fake credit cards, fraud, disputed payments and sometimes very high commission rates, it's enough to make you pull your hair out. A bad process wastes the hotel's money and time and makes the hotel run out of time...

In anticipation of the hotel business recovery, here is our 1 hour webinar with our advice on two key topics to get your business back on track: customer interactions and pricing strategy. The speakers: Mathieu Pollet - CEO of LoungeUp Maalik Arban - COO SpotPilot/e-Axess The topics covered ...

Discover our practical tips for your hotel-restaurant. Acquiring new customers is on average 5 times more expensive than retaining your existing customers. Increase your revenues and your customers' satisfaction thanks to a mastery of customer relations. Romain and Mathieu share their tips and advice with you.