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30
Apr
2024
Conference: Becoming a major player: how guest experience makes all the difference in the hotel industry
This topic was the subject of a conference at Food Hotel Tech 2024 which focused on the guest relationship, nurtured and built throughout the experience.
28
Feb
2023
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[Webinar ▶️] Cybersecurity in the hospitality industry: Risks, best practices and solutions
We're hosting a webinar dedicated to cybersecurity in the hospitality industry, to raise awareness of the risks, best practices and solutions associated with this topic.
29
Nov
2022
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[Webinar ▶️] 8 Insights for 2023: The guest ultra-personalized hotel experience
Join us for a webinar dedicated to the guest ultra-personalized hotel experience to better capture and retain your customers.
18
Oct
2022
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[Webinar ▶️] The hotel employee experience in 2022
Join us for a webinar dedicated to the employee experience and its importance in the hospitality industry. Whatever the category of your establishment, this webinar is for you.
21
Mar
2022
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[Webinar ▶️] The new hotel classification: what you need to know
We're hosting a webinar dedicated to the new hotel classification. Whatever the category of your establishment, this webinar is for you.
13
Sep
2021
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Online round-table: How to humanise a digitalised customer relationship?
Digitalisation does not mean dehumanisation. Our habits in the way we manage our relationship with our customers in the hotel industry have been strongly impacted in recent years, with increasingly digitalized exchanges. How can we humanise exchanges with customers when everything is digital?
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11
Jun
2021
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[Webinar ▶️] Payment: the cornerstone of an efficient, secure online booking process
The Next Tourisme event took place on 3 June 2021 and brought together some of the major decision makers in the tourism sector to review the innovations and trends in the tourism sector in the context of the health crisis. LoungeUp intervened alongside Lyra, on the guest journey during the booking process ...
29
May
2020
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[Webinar ▶️] How to simplify and secure payment in the course of a journey guest
Hotel payments are a headache to manage. Between fake credit cards, fraud, disputed payments and sometimes very high commission rates, it's enough to make you pull your hair out. A bad process wastes the hotel's money and time and makes the hotel run out of time...
13
May
2020
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[Webinar ▶️] Interactions guest and pricing strategy for trade-ins
In anticipation of the hotel business recovery, here is our 1 hour webinar with our advice on two key topics to get your business back on track: customer interactions and pricing strategy. The speakers: Mathieu Pollet - CEO of LoungeUp Maalik Arban - COO SpotPilot/e-Axess The topics covered ...
14
Feb
2020
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[Webinar ▶️] The role of guest in the hospitality industry in 2020
Discover our practical tips for your hotel-restaurant. Acquiring new customers is on average 5 times more expensive than retaining your existing customers. Increase your revenues and your customers' satisfaction thanks to a mastery of customer relations. Romain and Mathieu share their tips and advice with you.