The all-in-one solution for guest relationship and internal operations management

The LoungeUp platform allows tourist accommodation providers to inform and interact with customers at every stage of their stay and to manage requests from the initiation of the demand up to internal processing.


Interact with your customers via email, SMS, WhatsApp and Facebook Messenger, sell additional services and make arrivals and departures paperless.


Centralise all your guest data and benefit from a unified, cleansed and enriched database to run highly effective campaigns.

Guest portal

Share your recommendations and offer services to your guests on their phones or on tablets.

Operations management

Equip your teams with a virtual hotel assistant to manage the day-to-day running of your property.


Manage the guest relationship from A to Z

The features our customers like best

Messaging hub

Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.


Mobile key

Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.


LoungeUp Analytics

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.


Personalised upselling

Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.


Online check-in

Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.


Operations - Dmbook

Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.


Digital room directory

Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!


Virtual Logbook

Keep track of everything that's going on in your establishment every day.



Don't miss any guest requests and keep track of what's going on in your hotel.


Staff Companion

Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).


CRM Segments

Create ultra-precise guest lists based on a multitude of criteria to get to know your guests better and send them ultra-personalised messages


Internal knowledge base

Centralize all your procedures, documentation, information, links, etc. in an intranet shared between your teams


Internal checklists

Manage your recurring to-do lists with a master's touch



See LoungeUp for yourself

Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.

Request a demo

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