Manage the guest relationship from A to Z
The features our customers like best
Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
Keep track of everything that's going on in your establishment every day.
Don't miss any guest requests and keep track of what's going on in your hotel.
Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).
Create ultra-precise guest lists based on a multitude of criteria to get to know your guests better and send them ultra-personalised messages
Internal knowledge base
Centralize all your procedures, documentation, information, links, etc. in an intranet shared between your teams
Manage your recurring to-do lists with a master's touch