product
The all-in-one solution for guest relationship and internal operations management
The LoungeUp platform allows tourist accommodation providers to inform and interact with customers at every stage of their stay and to manage requests from the initiation of the demand up to internal processing.
Messages
Interact with your customers via email, SMS, WhatsApp and Facebook Messenger, sell additional services and make arrivals and departures paperless.
Guest Profile
Centralise all your guest data and benefit from a unified, cleansed and enriched database to run highly effective campaigns.
Guest App
Share your recommendations and offer services to your guests on their phones or on tablets.
Operations management
Equip your teams with a virtual hotel assistant to manage the day-to-day running of your property.
Account guest
Offer your customers a space where they can find all their reservations, consult their loyalty program and update their preferences.
Loyalty Program
Deliver a special experience to each of your customers based on their status
KEY FEATURES
Manage the guest relationship from A to Z
The features our customers like best
Messaging hub
Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.
New
Mobile key
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
New
LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
New
Personalised upselling
Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.
New
Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
New
Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
New
Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
New
Virtual Logbook
Keep track of everything that's going on in your establishment every day.
New
Tickets
Don't miss any guest requests and keep track of what's going on in your hotel.
New
Staff Companion
Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).
New
CRM Segments
Create ultra-precise guest lists based on a multitude of criteria to get to know your guests better and send them ultra-personalised messages
New
Internal knowledge base
Centralize all your procedures, documentation, information, links, etc. in an intranet shared between your teams
New
Internal checklists
Manage your recurring to-do lists with a master's touch
New
Demo
See LoungeUp for yourself
Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.
This doesn't commit you to anything!