CUSTOMER DATA PLATFORM (CDP)
FOR HOTEL CHAINS AND GROUPS
Centralise your guest knowledge
A single database
for all your
establishments
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Gather your guest data
The hotel CDP integrated with over a hundred partners
Consolidate guest data from your various PMSs and other software applications in a single Customer Data Platform that is common to all your establishments.
Harmonise your data
LoungeUp centralises, standardises and structures all your guest data spread across your various tools. At last, you have a standardised database that can be used regardless of its software of origin.
Es una herramienta muy útil para mejorar la comunicación con los clientes, y añadir complementos a las reserva. Los agentes están siempre disponibles y dispuestos a ayudar con cualquier duda o solicitud que pueda surgir.
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Ruth Cervilla
Directora, Hotel Chiqui
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A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.
Romain Binet
General Manager, Biografy Group
LoungeUp is a very useful tool for improving communication with guests and adding extras to bookings.
Ruth Cervilla
Manager, Hotel Chiqui
It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests via email before their stay and thanks to the chat service, we can answer their questions whenever they want.
Magalie Boullery
Marketing Coordinator, HOTELS & CO
The tools developed by LoungeUp greatly facilitate the problem faced by the hotel sector, namely that communications with guests are carried out from a single screen and with a single click, bringing together numerous media in one.
Edouardo Ortega
Front Desk Manager, GHM Hoteles
Enrich your data
The LoungeUp tools enable you to be in contact with guests, before, during and after their stay, which enables you to gather a wealth of information on their behaviour and preferences.
The technology allows multiple pieces of information to be validated and combined to create new, enriched data.
Rapidly deploy your CDP across all your establishments
The solution is implemented in just a few weeks. Your teams are trained to use it, and regular check-ups are carried out to fine-tune the settings based on your feedback. You have a project manager dedicated to the success of the solution in your establishments.
CDP for GROUPS AND CHAINS
The objectives
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This does not commit you to anything!
SOLUTION
Discover more
features
Mobile key
Dematerialise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
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LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
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Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
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Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
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Guest Profile
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
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Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
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Virtual Logbook
Keep track of everything that's going on in your establishment every day.
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Tickets
Don't miss any guest requests and keep track of what's going on in your hotel.
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Staff Companion
Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).
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CRM Segments
Create ultra-precise guest lists based on a multitude of criteria to get to know your guests better and send them ultra-personalised messages
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