to the information
you want to collect
Easily retrieve the email addresses, phone numbers and preferences of guests who booked through OTAs, so you can take back control of your guest relationship.
Consolidate your databases with Guest Profile, a CRM that aggregates your guests' data into unique and complete guest files (contact details, stays, dining, spa, preferences, history of SMS/WhatsApp/... conversations, social networks, amount spent, reviews, opt-in, etc.). No limit on the number of custom fields you can use.
Use Guest Profile's powerful search engine to create lists of guests with common criteria: dates and length of stay, weekend/weekday guests, business/leisure, family/couple/solo, regular/VIP guests, satisfaction rate, tags, services booked, size of platform on social networks... the possibilities are endless!
in real time
Use guest lists to fine-tune your marketing mailings and increase the effectiveness of your campaigns.
The newsletter creation module complies perfectly with your brand’s visual identity and domain name, and will allow you to adapt the content displayed according to the guest's profile. Needless to say, you can also manage the different languages of your recipients in your campaigns.
Send the right message at the right time to encourage your guests to return.
of guests will open the
emails you send them
of email addresses retrieved from
guests who did not book directly
rate of going to spam