Get your customers to come back and book directly

Stay in touch with your guests after their stay

LoungeUp

Customisable according
to the information
you want to collect

GUEST PROFILE

Collect and organise your guests' contact details and data

Easily retrieve the email addresses, phone numbers and preferences of guests who booked through OTAs, so you can take back control of your guest relationship.

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GUEST PROFILE

Centralise guest information in a unified database

360° view
of each guest

Consolidate your databases with Guest Profile, a CRM that aggregates your guests' data into unique and complete guest files (contact details, stays, dining, spa, preferences, history of SMS/WhatsApp/... conversations, social networks, amount spent, reviews, opt-in, etc.). No limit on the number of custom fields you can use.

GUEST PROFILE

Accurately segment your guests into groups

Use Guest Profile's powerful search engine to create lists of guests with common criteria: dates and length of stay, weekend/weekday guests, business/leisure, family/couple/solo, regular/VIP guests, satisfaction rate, tags, services booked, size of platform on social networks... the possibilities are endless!

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Ultra-targeted
lists updated
in real time

NEWSLETTERS

At last, send out truly personalised newsletters 

Tailor-made
newsletters sent
at the right time

Use guest lists to fine-tune your marketing mailings and increase the effectiveness of your campaigns.
The newsletter creation module complies perfectly with your brand’s visual identity and domain name, and will allow you to adapt the content displayed according to the guest's profile. Needless to say, you can also manage the different languages of your recipients in your campaigns.
Send the right message at the right time to encourage your guests to return.

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In figures

Save time and
increase efficiency

85 %

of guests will open the
emails you send them

50-70%

of email addresses retrieved from
guests who did not book directly

0-0.1%

rate of going to spam

LoungeUp technology is now an integral part of our centralised CRM and allows us to refine our knowledge of our guests to personalise their experience.

Olivier Cohn

CEO, Best Western Hotels & Resorts

en
es
fr
de
ca

A media in its own right to optimise transformation. It is a marketing communication tool with multiple benefits for guests, and offers the company indicators and statistics to measure the effectiveness of campaigns. Constantly striving to be better with a brilliant team. I recommend it without hesitation.

Céline Cayot

Operations Manager, Hôtel Grandes Rousses

en
es
fr
de
ca

A very responsive and attentive team. We are very satisfied with our acquisition with LoungeUp.

Jessica Brizon

Accommodation Manager, La Closerie Deauville

en
es
fr
de
ca

Our solution

See LoungeUp for yourself

Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.

Request a demo

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