Get your guests to come back and book directly
Stay in touch with your guests after their stay
Customisable according
to the information
you are looking for
GUEST PROFILE
Collect and store your guests' contact details and data
Easily recover the email addresses, phone numbers and preferences of guests who booked through OTAs, so you can take back control of your guest relationship.
GUEST PROFILE
Centralise guest information in a unified database
.svg)
360° view
of each guest
Combine your databases with Guest Profile, a CRM that compiles your guest data into unique and comprehensive guest files (contact details, stays, dining, spa, preferences, history of SMS/WhatsApp/... conversations, social networks, amount spent, reviews, opt-in, etc.). No limit on the number of custom fields you can use.
GUEST PROFILE
Accurately segment your guests into groups
Use Guest Profile's powerful search engine to generate lists of guests with similar data: dates and length of stay, weekend/weekday guests, business/leisure, family/couple/solo, regular/VIP guests, satisfaction rate, tags, services booked, size of platform on social networks... the possibilities are endless!
Ultra-targeted
lists updated
in real time
NEWSLETTERS
Start sending out truly personalised newsletters
Tailored
newsletters sent out
at the right time
Use guest lists to fine-tune your marketing communications and increase the effectiveness of your campaigns.
The newsletter creation module perfectly follows your brand’s visual identity and domain name, and allows you to adapt the content displayed according to the guest's profile. Needless to say, you can also manage your campaigns in the different languages of your recipients.
Send the right message at the right time to encourage your guests to return.
We have had excellent feedback from guests, teams took to it immediately and are more available and efficient. This has allowed us to make additional sales and reinforce our image as an independent and innovative hotel group.
.svg)
Stephanie Batten
General Manager, SISTERHOTELS Group
LoungeUp technology is now an integral part of our centralised CRM and allows us to refine our knowledge of our guests to personalise their experience.
Olivier Cohn
CEO, Best Western Hotels & Resorts
A media in its own right to optimise transformation. It is a marketing communication tool with multiple benefits for guests, and offers the company indicators and statistics to measure the effectiveness of campaigns. Constantly striving to be better with a brilliant team. I recommend it without hesitation.
Céline Cayot
Operations Manager, Hôtel Grandes Rousses
A very responsive and attentive team. We are very satisfied with our acquisition with LoungeUp.
Jessica Brizon
Accommodation Manager, La Closerie Deauville
Our solution
See LoungeUp for yourself
Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.
.svg)
This doesn't commit you to anything!