to the information
you are looking for
Easily recover the email addresses, phone numbers and preferences of guests who booked through OTAs, so you can take back control of your guest relationship.
Combine your databases with Guest Profile, a CRM that compiles your guest data into unique and comprehensive guest files (contact details, stays, dining, spa, preferences, history of SMS/WhatsApp/... conversations, social networks, amount spent, reviews, opt-in, etc.). No limit on the number of custom fields you can use.
Use Guest Profile's powerful search engine to generate lists of guests with similar data: dates and length of stay, weekend/weekday guests, business/leisure, family/couple/solo, regular/VIP guests, satisfaction rate, tags, services booked, size of platform on social networks... the possibilities are endless!
in real time
Use guest lists to fine-tune your marketing communications and increase the effectiveness of your campaigns.
The newsletter creation module perfectly follows your brand’s visual identity and domain name, and allows you to adapt the content displayed according to the guest's profile. Needless to say, you can also manage your campaigns in the different languages of your recipients.
Send the right message at the right time to encourage your guests to return.
of guests will open the
emails you send them
of email addresses retrieved from
guests who did not book directly
rate going to spam