Get your guests to come back and book directly
Stay in touch with your guests after their stay
Customisable according
to the information
you are looking for
GUEST PROFILE
Collect and store your guests' contact details and data
Easily recover the email addresses, phone numbers and preferences of guests who booked through OTAs, so you can take back control of your guest relationship.
GUEST PROFILE
Centralise guest information in a unified database
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360° view
of each guest
Unify your databases with Guest Profile, the database that aggregates all your customer data into single, comprehensive records (contact details, stays, catering, spa, preferences, SMS/WhatsApp/... conversation history, social networks, amount spent, reviews, opt-in, etc.). There's no limit to the number of custom fields you can use.
GUEST PROFILE
Accurately segment your guests into groups
Use Guest Profile's powerful search engine to generate lists of guests with similar data: dates and length of stay, weekend/weekday guests, business/leisure, family/couple/solo, regular/VIP guests, satisfaction rate, tags, services booked, size of platform on social networks... the possibilities are endless!
Ultra-targeted
lists updated
in real time
NEWSLETTERS
Start sending out truly personalised newsletters
Tailored
newsletters sent out
at the right time
Use guest lists to fine-tune your marketing communications and increase the effectiveness of your campaigns.
The newsletter creation module perfectly follows your brand’s visual identity and domain name, and allows you to adapt the content displayed according to the guest's profile. Needless to say, you can also manage your campaigns in the different languages of your recipients.
Send the right message at the right time to encourage your guests to return.
LoungeUp technology is now an integral part of our centralised CRM and allows us to refine our knowledge of our guests to personalise their experience.
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Olivier Cohn
CEO, Best Western Hotels & Resorts
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The solution enables us to generate a substantial level of upsell, while improving satisfaction guest. We still have other levers at our disposal to improve retention by encouraging customers to return to our establishments.
Linda Dy
Marketing & Communication Manager, Fabulous Hotels
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The tool is very powerful and covers the operational and marketing needs of our hotels. The teams are always ready to listen and help us with our problems.
Gilles Le Bras
Regional Operations Manager, Orso Hotels
A hyper-configurable tool that perfectly compensates for the weaknesses of some PMSs.
Sophie Haeberle
Executive Assistant, Verte Vallée
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It's a marketing communications tool with multiple customer benefits, offering indicators and statistics to measure campaign effectiveness. Constantly striving to improve with a brilliant team. I recommend it with my eyes closed.
Céline Cayot
Operations Manager, Hôtel Grandes Rousses
Our solution
See LoungeUp for yourself
Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.
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This doesn't commit you to anything!