INTRANET
Centralise all your internal documentation
A single knowledge base
shared by all the teams
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Easily pass on information to all members of staff
Always up-to-date documents
accessible at any time
Documents, procedures, links, pdf's, files, etc. are all centralised on Dmbook and easily accessible on a computer, tablet or smartphone.
Unify and improve the employee experience
Formalise the different employment stages with documentation that is accessible to all and always up to date.
- Onboarding
- Welcome / First day
- First week
- Yearly appraisal
- Offboarding
- Intern / apprentice / seasonal-worker training
Make it easy for your employees to sign
Employees confirm that they have read the documents and signed in good faith.
- Quickly make sure they have all the necessary documents
- For each new version of the document, a new signature can be requested from the employees concerned
Benefit from pre-saved templates
Our templates will help you to simplify the formalising of procedures and will guide you in drafting your documents.
Use our public templates directly and edit them to suit your establishment and way of working.
Save your own templates for the documents you create on a regular basis (onboarding of each employee, yearly appraisal, seasonal sales offer, etc.)
Optimise the responsiveness of operational teams
Link your documents to your task lists
for easier access to each procedure
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By making procedure documentation more accessible, teams are supported and know what to do in any given situation. No need to search for how to perform each procedure, all knowledge is centralised and easily accessible.
The more support teams receive, the more responsive they are.
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All your teams are up-to-date with the latest offers
Simply share sales information, with seasonal offers or the managing of promotional codes.
Make sure that all employees are up-to-date with your sales offers.
Get your teams involved in sharing knowledge
Knowledge sharing is important to ensure transparency between teams and to ensure smooth internal communication by avoiding misinformation.
Each team is responsible for managing and maintaining their content for the well-being of all employees.
Reduce the impact of staff turnover by optimising the transfer of information.
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Capitalise on the expertise of your staff
Es una herramienta muy útil para mejorar la comunicación con los clientes, y añadir complementos a las reserva. Los agentes están siempre disponibles y dispuestos a ayudar con cualquier duda o solicitud que pueda surgir.
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Ruth Cervilla
Directora, Hotel Chiqui
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A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.
Romain Binet
General Manager, Biografy Group
LoungeUp is a very useful tool for improving communication with guests and adding extras to bookings.
Ruth Cervilla
Manager, Hotel Chiqui
It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests via email before their stay and thanks to the chat service, we can answer their questions whenever they want.
Magalie Boullery
Marketing Coordinator, HOTELS & CO
The tools developed by LoungeUp greatly facilitate the problem faced by the hotel sector, namely that communications with guests are carried out from a single screen and with a single click, bringing together numerous media in one.
Edouardo Ortega
Front Desk Manager, GHM Hoteles
INTRANET
Benefits
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SOLUTION
Discover more
features
Customer Account
Offer your customers a place to find their information and reservations
New
Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
New
Guest Profile
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
New
Operations - Dmbook
Never miss another guest request thanks to the virtual logbook shared across your teams. The handover process will never be the same.
New
Loyalty Card
As a key feature of your Loyalty Programme, offer your valued guests an exclusive card with enticing benefits that inspire lasting loyalty.
New
Digital room directory
Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!
New
LoungeUp Analytics
View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.
New
Mobile key
Digitalise room cards on your guests' mobile phones. Ultra-secure and less costly, mobile keys make your guests' stay and your reception work easier.
New
Virtual Logbook
Keep track of everything that's going on in your establishment every day.
New
Tickets
Don't miss any guest requests and keep track of what's going on in your hotel.
New
Staff Companion
Respond to your guests from your smartphone, whatever channel they use to contact you (chat, WhatsApp, SMS, Facebook Messenger, etc.).
New
CRM Segments
Create ultra-precise guest lists based on a multitude of criteria to get to know your guests better and send them ultra-personalised messages
New