LoungeUp helps hotels use digital technology to its full potential to improve the guests' experience
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At a glance...
Since 2012, LoungeUp has been developing software designed to support hotels in guest relationship and internal operations management. With more than 3000 establishments using our solution across forty countries, LoungeUp is the leader in guest relationship management solutions for tourist accommodation providers.
Key figures
LoungeUp in figures
+3000
Customers
In 45 countries, making LoungeUp the European leader
6
Offices
LoungeUp is present in France (Paris, Toulouse), Spain, Mauritius, Singapore and Morocco
89%
Of guest requests processed in under an hour
5/5
Of satisfied clients
on Google
Team
Our people are our greatest strength
LoungeUp relies on a passionate and close-knit team. We challenge ourselves daily to improve our procedures and our platform in order to deliver the best possible experience to our customers and meet all their expectations. This state of mind is reflected in our customers' overall satisfaction and loyalty.
We regularly recruit for our various offices people who want to get involved in this exciting project.
Management
An experienced management team
LoungeUp’s managers share their passion for guest satisfaction with their teams and instil a rewarding workplace culture for all
Mathieu Pollet
Co-founder and CEO
After twelve years in the SaaS industry, Mathieu founded LoungeUp with Lionel Tressens. He is in charge of the strategic and operational side to LoungeUp, in particular, the successful integration of LoungeUp with customers. He regularly gives talks at conferences and hospitality schools.
Lionel Tressens
Co-founder and CTO
Previously CTO of Europe's leading blogging platform, Overblog (+30 million users), Lionel is in charge of all technical aspects of LoungeUp. His experience in the implementation of a platform managing a very large volume of users is an asset for LoungeUp's clients.
Grégoire Tiers
Head of Product and Customer Success
After several internships in "big companies", Grégoire decided to do his last internship with LoungeUp, which was just starting up. He then evolved with the company and now wears 2 hats: He manages LoungeUp's key accounts and is in charge of the product.
Jean-Charles Arnault
Sales Director
After a more than successful entrepreneurial adventure and a career in all commercial positions, Jean-Charles joined LoungeUp to develop the international market with his team.
Marylou Bidault
Marketing and Communications Director
Marylou has been in charge of Marketing and Communications at LoungeUp for several years now. She contributes to the development of the brand and is known for the Press Review she sends out every month to players in the Hotel Tech sector. In particular, she is in charge of content strategy and regularly writes articles and studies that are published on the blog.