LoungeUp helps hotels use digital technology to its full potential to improve the guests' experience

Company

At a glance...

Since 2012, LoungeUp has been developing software designed to support hotels in guest relationship and internal operations management. With more than 3000 establishments using our solution across forty countries, LoungeUp is the leader in guest relationship management solutions for tourist accommodation providers.

Key figures

LoungeUp in figures

+3000

Customers

In 45 countries, making LoungeUp the European leader

6

Offices

LoungeUp is present in France (Paris, Toulouse), Spain, Mauritius, Singapore and Morocco

89%

Of guest requests processed in under an hour

5/5

Of satisfied clients
on Google

Team

Our people are our greatest strength

LoungeUp is built on a team of passionate and closely-knit individuals. We challenge ourselves on a daily basis to improve our platform and the way we work in order to deliver the best possible experience to our customers and meet all their expectations. This attitude is reflected in our widespread customer satisfaction and loyalty.
We regularly recruit people for our various offices who want to be part of this exciting project.

Management

An experienced management team

LoungeUp’s managers share their passion for guest satisfaction with their teams and instil a rewarding workplace culture for all

Mathieu Pollet

Co-founder and CEO

After twelve years in the SaaS industry, Mathieu founded LoungeUp with Lionel Tressens. He is in charge of the strategic and operational side to LoungeUp, in particular, the successful integration of LoungeUp with customers. He regularly gives talks at conferences and hospitality schools.

Lionel Tressens

Co-founder and CTO

Previously CTO of Europe's leading blogging platform, Overblog (+30 million users), Lionel is in charge of all technical aspects of LoungeUp. His experience in the implementation of a platform managing a very large volume of users is an asset for LoungeUp's clients.

Bruno Lanvin

Founder of Dmbook Pro / Head of Customer Training & Education

After a decade as a customer relations manager in 4- and 5-star hotels in Europe, Bruno founded Dmbook Pro, which joined LoungeUp in 2020. He is now in charge of client training and is still very active in the industry, notably as an AICR member and Worldskills jury in Hotel Reception.

Grégoire Tiers

Head of Product and Customer Success

After several internships in "big companies", Grégoire decided to do his last internship at LoungeUp, which was just starting up, with the idea that his work would be much more visible. He then evolved with the company and now wears 2 hats: He manages the key accounts of LoungeUp and is in charge of the product.

Jocelyn Auguste

Head of Spain and Latin America

Jocelyn is in charge of the Spanish-speaking branch of LoungeUp, having lived in Spain for many years and falling in love with the country. He worked for a few years in the hotel industry before delving into the tech side by joining LoungeUp.

Jean-Charles Arnault

Sales Director

After a more than successful entrepreneurial adventure and a career in all commercial positions, Jean-Charles joined LoungeUp to develop the French market with his team.

Marylou Bidault

Marketing and Communication Manager

Marylou has been in charge of Marketing and Communication at LoungeUp for several years now. She has been contributing to the development of the brand since the beginning and is known for her monthly press review that she sends to the Hotel Tech community. She is in charge of the content strategy and regularly writes articles and studies that are published on the blog.