LoungeUp helps hotels to use digital technology to its full potential to improve the guests' experience
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At a glance...
Since 2012, LoungeUp has been developing software designed to support hotels in guest relationship and internal operations management. With more than 3000 establishments using our solution across forty countries, LoungeUp is the leader in guest relationship management solutions for tourist accommodation providers.
Key figures
LoungeUp in figures
+3000
Customers
Spread across 40 countries, making LoungeUp the European leader
6
Offices
LoungeUp is present in France (Paris, Toulouse), Spain, Mauritius, Singapore and Morocco
89%
Of guest requests processed in under an hour
94%
Customer satisfaction rate
Team
Our people are our greatest strength
LoungeUp is built on a team of passionate and closely-knit individuals. We challenge ourselves on a daily basis to improve our platform and the way we work in order to deliver the best possible experience to our customers and meet all their expectations. This attitude is reflected in our widespread customer satisfaction and loyalty.
We regularly recruit people for our various offices who want to be part of this exciting project.
Management
An experienced management team
LoungeUp’s managers share their passion for guest satisfaction with their teams and instil a rewarding workplace culture for all
Mathieu Pollet
Co-founder and CEO
After twelve years in the SaaS industry, Mathieu founded LoungeUp with Lionel Tressens. He is in charge of the strategic and operational side to LoungeUp, in particular, the successful integration of LoungeUp with customers. He regularly gives talks at conferences and hospitality schools.
Lionel Tressens
Co-founder and CTO
Previously CTO of Europe's leading blogging platform, Overblog (+30 million users), Lionel is in charge of all technical aspects of LoungeUp. His experience in the implementation of a platform managing a very large volume of users is an asset for LoungeUp's clients.
Bruno Lanvin
Founder of Dmbook Pro and Senior Customer Success Manager
After a decade as a customer relations manager in 4 and 5 star hotels in Europe, Bruno founded the company Dmbook Pro which joined LoungeUp in 2020. He is now in charge of some of LoungeUp's clients and is still very active in the industry, notably as a member of the AICR and as an examiner for the Worldskills in Hotel Reception.
Grégoire Tiers
Head of Product and Customer Success
After several internships in "big companies", Grégoire decided to do his last internship at LoungeUp, which was just starting up, with the idea that his work would be much more visible. He then evolved with the company and now wears 2 hats: He manages the key accounts of LoungeUp and is in charge of the product.
Jocelyn Auguste
Head of Spain and Latin America
Jocelyn is in charge of the Spanish-speaking branch of LoungeUp, having lived in Spain for many years and falling in love with the country. He worked for a few years in the hotel industry before delving into the tech side by joining LoungeUp.
Grégoire Werth
Sales Director
As a salesman for nearly 20 years in various industries (printing, business travel, security and hospitality), Grégoire has mastered the art of selling solutions to prospects. For the past 3 years, he and his team have been in charge of developing the French (and French speaking) market.
Marylou Bidault
Marketing and Communication Manager
Marylou has been in charge of Marketing and Communication at LoungeUp for several years now. She has been contributing to the development of the brand since the beginning and is known for her monthly press review that she sends to the Hotel Tech community. She is in charge of the content strategy and regularly writes articles and studies that are published on the blog.