MOBILE KEY

Provide easier access to rooms

Virtual key
on smartphone

Make your guest journey 100% mobile

Overcome the limitations 
of physical keys 
or keycards

Give your guests control over their stay: the guest's phone transforms into a remote that can be used at all times to control their journey, personalise their stay, and access the various facilities in your establishment.

Reduce costs

Physical keycards can amount to several thousand euros per year. With mobile keys, you no longer have to replace cards that malfunction or that your guests lose or steal.
Also reduce your use of plastic (keycards) or cardboard (card holders).

  • Save between 2 and 3€ per card
  • And several hundred euros per year

The LoungeUp web and mobile app allows us to digitise our services and we thought it was only logical to integrate access to the rooms into this! Mobile keys allow us to automate key management, but also to better manage guests who arrive late by giving them a way to check-in on their mobile and access their room without a physical keycard.

Maxime de Charry

Manager, Avama Prony Hotel ***.

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The LoungeUp app has enabled mmv to fully achieve the pre- and in-stay guest journey we were looking for. The solution offers features that simplify the guest and staff journey, and streamline guest interactions on mobile. Thanks to the simplicity of the back-office and the flexibility of the LoungeUp team, the app is technically integrated with our app and our teams have already taken to it.

Romain Fonteneau

Digital Project Manager, mmv

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LoungeUp is very much at the heart of our hospitality business, providing valuable and regular support for our homes.

Sophie Charlet-Melloul

Manager, Hôtel Chavanel

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Optimise your reception team's precious time

Let LoungeUp
manage the keys

The most notable benefit of mobile keys for the reception team is the amount of time saved during check-in and check-out. No more encoding and cleaning keycards, or having to replace them when they are not working, everything is automated! Even if there is a room change, the mobile key is updated directly on the guest's phone.

Make it easy to access your facilities

Mobile keys can be used to open the guest's room but also to use the lift, access the gym, the spa or any other common area.

It couldn't be easier

Automated sending and identity verification

Verification of the guest's identity

Text or email the link to download the key to the guest's phone. To get the key, the guest has to confirm their identity (double identification by SMS, like validating a bank transaction). Once retrieved, the key is accessible at any time, even without internet connection.

MOBILE KEY

Key points

Guest security

Mobile keys are more secure than any keycard

Compatibility

LoungeUp is certified by most international lock providers.

100% mobile

The guest journey is made paperless on the guest's phone, including their room key

Client satisfaction

The shorter the wait, the more satisfied the guest will be. A mobile key helps to reduce check-in time considerably

Experience

The mobile key is a distinctive feature that enhances the digital experience of the stay

Guest expectations

60% of travellers prefer to choose a hotel that offers paperless check-in and mobile room access

Request a demo

This doesn't commit you to anything!

OUR SOLUTION

Discover more
features

Messaging hub

Interact with and support your guests whenever they need, on the platform of their choice. Efficiently manage all of your interactions on a single screen.

New

LoungeUp Analytics

Visualize key customer data, segment your customers and optimize your marketing strategies and customer retention.

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Personalised upselling

Offer the services your guests want, when they want them, to maximise your additional sales without causing bother.

New

Online check-in

Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.

New

Operations - Dmbook

Never miss another guest request thanks to the digital logbook shared across your teams. Shift handovers will never be the same.

New

CRM

Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.

New

Digital room directory

Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!

New

Virtual logbook

Keep track of what's going on in your facility every day.

New

Tickets

Don't miss any customer requests and keep track of what's going on in your hotel.

New

Staff Companion

Respond to your customers from your smartphone, no matter what channel they contact you on (chat, WhatsApp, SMS, Facebook Messenger, etc.).

New