Accompany easily all your guests

Keep control of guest interactions and increase your additional revenue

LoungeUp allows you to interact with all your guests on the channel of their choice, via email, SMS, WhatsApp or Facebook Messenger. Automate your email, SMS and WhatsApp campaigns with a high level of targeting so that each guest receives a personalised and relevant message. Sell services tailored to each individual, effortlessly. Manage all your interactions on one screen.

FEATURES

Messaging hub

Centralise all your conversations on a single screen. Respond to each guest on the channel that suits them (email, SMS, WhatsApp, Facebook Messenger, chat…). 

Be readily available for all your guests.

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Automated email, WhatsApp and SMS campaigns

Automate the information sent to your guests according to their dates of stay, language, booking channel, preferences... Automatically follow up if necessary.

Automatically guide and inform your guests.

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Registration form

Allow your guests to complete the registration form digitally, on a tablet at reception or even on their own smartphone.

With the guest's information filled in in advance, all they have to do is check it and sign on the screen and that's it!

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Online check-in/out

Make arrival and departure easier for your guests and staff. Remove sticking points such as filling in the registration form or pre-authorisation and payment to increase guest satisfaction and save your staff time.

Turn the arrival and departure into a competitive advantage.

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Management of arrivals/departures

At a glance, the reception desk can see all the arrivals and departures that day and any remaining formalities to be completed.

Offer a personalised welcome to each of your guests and thank your regular guests.

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Feedback Survey

Detect problems while your guests are still staying with you.

Encourage satisfied customers to recommend you on review platforms or connect your online reputation tools to LoungeUp.

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Personalised and automated upselling

Generate revenue automatically by offering your guests the services that interest them, before and during their stay. Effortlessly increase guest value while increasing guest satisfaction. 

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LoungeUp nos permite tener una comunicación más fluida con nuestros huéspedes así como facilitar la venta de servicios antes del check-in. La herramienta nos ayuda a mantener una comunicación más fluida con nuestros huéspedes y nos facilita la venta de servicios antes del check-in, también nos permite aumentar las valoraciones excelentes en Tripadvisor. Nos alegramos de haberla incluido en nuestro sistema de trabajo.

Noa Boutique Hotel

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With LoungeUp, our customers can contact us at any time. The message module allows us to be highly responsive. Thanks to the advanced parameterization features, we can automate the sending of messages and distill the information at the right moment.

Clément Thirode

Quality and Marketing Manager, Les Balcons

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Thanks to LoungeUp, our customers can communicate with reception smoothly and quickly, using integrated instant messaging. Requests are handled quickly and efficiently, making for a pleasant, stress-free stay.

Ibtissam Chentouf

Marketing and Communications specialist, Paradis Plage

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LoungeUp has been working with us at the hotel for many years on the guest itinerary and communications (newsletters, etc.).

Fanny Lannoy

Sales Manager, Grand Hôtel d'Orléans

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The solution smoothes guest interactions on the mobile channel.

Romain Fonteneau

Digital Manager, mmv

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DEMONSTRATION

See LoungeUp for yourself

Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.

Request a demo

It doesn't commit you
to anything!

messages

Benefits

Increase in turnover

Additional sales will increase your turnover. Each email sent will bring you €1-4 in additional turnover.

Automated sending

No need for manual intervention from your teams. Your messages will be sent automatically every day to the relevant segment of guests.

Centralisation

Manage all your exchanges from a single platform, regardless of the channel used (email, app, SMS etc.). Interchange the channels to maximise the reach of your communications.

Guest profiles

Collect relevant data on your guests before they have even arrived at your hotel. Your guest files are automatically pre-filled with their contact information, preferences, interests etc.

Availability

Be available to your guests at any time without being physically present. Contacting you is as easy for your guests as contacting a relative or friend, regardless of the device used.

Adjustable

Easily create or modify campaigns. Add or remove blocks with one click. You can change the content at any time up to the point of sending.