Accompany easily all your guests

Keep control of guest interactions and increase your additional revenue

LoungeUp allows you to interact with all your guests on the channel of their choice, via email, SMS, WhatsApp or Facebook Messenger. Automate your email, SMS and WhatsApp campaigns with a high level of targeting so that each guest receives a personalised and relevant message. Sell services tailored to each individual, effortlessly. Manage all your interactions on one screen.

FEATURES

Messaging hub

Centralise all your conversations on a single screen. Respond to each guest on the channel that suits them (email, SMS, WhatsApp, Facebook Messenger, chat…). 

Be readily available for all your guests.

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LoungeUp

Automated email, WhatsApp and SMS campaigns

Automate the information sent to your guests according to their dates of stay, language, booking channel, preferences... Automatically follow up if necessary.

Automatically guide and inform your guests.

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LoungeUp

Registration form

Allow your guests to complete the registration form digitally, on a tablet at reception or even on their own smartphone.

With the guest's information filled in in advance, all they have to do is check it and sign on the screen and that's it!

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LoungeUp

Online check-in/out

Make arrival and departure easier for your guests and staff. Remove sticking points such as filling in the registration form or pre-authorisation and payment to increase guest satisfaction and save your staff time.

Turn the arrival and departure into a competitive advantage.

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LoungeUp

Management of arrivals/departures

At a glance, the reception desk can see all the arrivals and departures that day and any remaining formalities to be completed.

Offer a personalised welcome to each of your guests and thank your regular guests.

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Feedback Survey

Detect problems while your guests are still staying with you.

Encourage satisfied customers to recommend you on review platforms or connect your online reputation tools to LoungeUp.

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LoungeUp

Personalised and automated upselling

Generate revenue automatically by offering your guests the services that interest them, before and during their stay. Effortlessly increase guest value while increasing guest satisfaction. 

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What a pleasure to work with such professional people, who are willing to listen and very, very responsive to all my last minute requests. I recommend the LoungeUp tool to all hoteliers and to others, it is a precious tool that saves us time and we know how precious that is in high season...

Christelle Guillin

Head of Reception, Château Sainte Sabine

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Being fully satisfied with the app we implemented in our hotels last year, we were naturally interested by the offer of pre-stay emailing. The return rate is very good, brings real added value to customer support, and the revenue generated is not unsubstantial. Now that we use it daily, we can't imagine going without it!

Marjolaine Lévêque

Sales Manager, Hôtel Voiles

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After each promotional campaign (happy hour in the restaurant, or a special offer on our range of treatments at the spa), we measure an immediate increase in sales of these additional services. Finally, thanks to the advanced configuration features, we can automate the sending of messages and give out information at the right time. This really improves our efficiency and saves time!

Clément Thirode

Quality and Marketing Manager, Les Balcons

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DEMONSTRATION

See LoungeUp for yourself

Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.

Request a demo

It doesn't commit you
to anything!

messages

Benefits

Increase in turnover

Additional sales will increase your turnover. Each email sent will bring you €1-4 in additional turnover.

Automated sending

No need for manual intervention from your teams. Your messages will be sent automatically every day to the relevant segment of guests.

Centralisation

Manage all your exchanges from a single platform, regardless of the channel used (email, app, SMS etc.). Interchange the channels to maximise the reach of your communications.

Guest profiles

Collect relevant data on your guests before they even arrive at your hotel. Your guest files are automatically filled out with their contact information, preferences, interests etc.

Availability

Be available to your guests at any time without being physically present. Contacting you is as easy for your guests as contacting a relative or friend, regardless of the device used.

Adjustable

Easily create or modify campaigns. Add or remove blocks with one click. You can change the content at any time up to the point of sending.