Messaging hub

Centralise all your communication channels

SMS, Email,
WhatsApp, Messenger, ...

Bring all guest interactions together on one screen

Easily manage 
guest requests

No matter how your customers contact you, you answer them
instantly: chat and instant messaging, SMS or Whatsapp conversations, check-in form, service reservation, problem reporting
technical, satisfaction survey.

Be responsive to your guests' requests

Whichever channel your guest uses, you will find their message in the messaging hub. You can look through the message history to see your teams' exchanges. Contact the guest on the channel of your choice with just one click.

Message templates

Save sample messages to respond and contact your guests faster. Waste less time rewriting the same messages to each guest.

  • Be more responsive to your guests' requests
  • Never forget to provide any important information
  • Harmonise guest communication (messages, style, vocabulary, etc.)
  • Reduce spelling and typing errors
  • Improve the quality of translations

Pre-written message

A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.

Romain Binet

General Manager, Biografy Group

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It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests through emails before their stay, and through chat we can answer their questions whenever they want.

Magalie Boullery

Marketing Coordinator, HOTELS & CO

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Request statuses

Quick overview of pending messages

The status of each conversation (not read, not processed, pending, in progress, completed, archived) allows you to see, at a glance, which requests are pending or are yet to be processed. With a single click, filter all conversations by status.

Access your email hub from your smartphone 

Use your Messaging Hub directly on your smartphone, and answer your customers without being in front of your computer.

Benefit from the same features: status, translator, message templates, different communication channels (WhatsApp, chat, SMS...), etc.

Learn more about Staff Companion

Be notified at each
message or order

Search

Easily search for a guest, an order or a message in your inbox.

Proactive programmed messages

Easily inform 
your guests 
about your events

Send proactive messages to one or more guests at set times (a reminder, happy hour, an event in the hotel, an offer...)

Messaging hub

Benefits

Productivity

Handle queries more efficiently and respond to your guests quickly

Proactivity

Proactively reach out to your guests to ensure you are there for them throughout their stay

Guest satisfaction

Simplify contact with the hotel, let your guest choose the platform that suits them best

Guest file

Identify your guest at a glance thanks to a summary of their file next to the conversation

Search

Search for a guest in the inbox or view unprocessed messages

Translator

With a single click, translate any message received or to be sent

Message scheduling

Schedule a message to be sent at a specific date and time

Multi-channel

Answer or send a message on the channel you choose (SMS, Whatsapp, instant messaging, e-mail, chat...)

Message templates

Standardise communication and simplify wording

Request a demo

This does not commit you to anything!

SOLUTION

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Digital room directory

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Virtual logbook

Keep track of what's going on in your facility every day.

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Tickets

Don't miss any customer requests and keep track of what's going on in your hotel.

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Staff Companion

Respond to your customers from your smartphone, no matter what channel they contact you on (chat, WhatsApp, SMS, Facebook Messenger, etc.).

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