Messaging hub
Centralise all your communication channels
SMS, Email,
WhatsApp, Messenger, ...
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Bring all guest interactions together on one screen
Easily manage
guest requests
No matter how your customers contact you, you answer them
instantly: chat and instant messaging, SMS or Whatsapp conversations, check-in form, service reservation, problem reporting
technical, satisfaction survey.
Be responsive to your guests' requests
Whichever channel your guest uses, you will find their message in the messaging hub. You can look through the message history to see your teams' exchanges. Contact the guest on the channel of your choice with just one click.
Message templates
Save sample messages to respond and contact your guests faster. Waste less time rewriting the same messages to each guest.
- Be more responsive to your guests' requests
- Never forget to provide any important information
- Harmonise guest communication (messages, style, vocabulary, etc.)
- Reduce spelling and typing errors
- Improve the quality of translations
Pre-written message
A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.
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Romain Binet
General Manager, Biografy Group
It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests through emails before their stay, and through chat we can answer their questions whenever they want.
Magalie Boullery
Marketing Coordinator, HOTELS & CO
Request statuses
Quick overview of pending messages
The status of each conversation (not read, not processed, pending, in progress, completed, archived) allows you to see, at a glance, which requests are pending or are yet to be processed. With a single click, filter all conversations by status.
Access your Messaging Hub from your smartphone
Use the Messaging Hub directly on your smartphone, and reply to your guests without having to be at your computer.
Enjoy all the same features: chat status, translator, message templates, different communication channels (WhatsApp, chat, SMS...), etc.
Be notified at each
message or order
Search
Easily search for a guest, an order or a message in your inbox.
Proactive programmed messages
Easily inform
your guests
about your events
Send proactive messages to one or more guests at set times (a reminder, happy hour, an event in the hotel, an offer...)
Messaging hub
Benefits
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This does not commit you to anything!
SOLUTION
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