Messaging hub

Centralise all your communication channels

SMS, Email,
WhatsApp, Messenger, ...

Bring all guest interactions together on one screen

Easily manage 
guest requests

No matter how your customers contact you, you answer them
instantly: chat and instant messaging, SMS or Whatsapp conversations, check-in form, service reservation, problem reporting
technical, satisfaction survey.

Be responsive to your guests' requests

Whichever channel your guest uses, you will find their message in the messaging hub. You can look through the message history to see your teams' exchanges. Contact the guest on the channel of your choice with just one click.

Message templates

Save sample messages to respond and contact your guests faster. Waste less time rewriting the same messages to each guest.

  • Be more responsive to your guests' requests
  • Never forget to provide any important information
  • Harmonise guest communication (messages, style, vocabulary, etc.)
  • Reduce spelling and typing errors
  • Improve the quality of translations

Pre-written message

A great deal of time and efficiency is saved at reception, the tool is extremely useful, and our employees' daily work is really improved.

Romain Binet

General Manager, Biografy Group

Read the client case study

It is important for us to support our guests and to be available to them at all times. Our reception is in constant contact with our guests through emails before their stay, and through chat we can answer their questions whenever they want.

Magalie Boullery

Marketing Coordinator, HOTELS & CO

Read the client case study

Request statuses

Quick overview of pending messages

The status of each conversation (not read, not processed, pending, in progress, completed, archived) allows you to see, at a glance, which requests are pending or are yet to be processed. With a single click, filter all conversations by status.

Access your Messaging Hub from your smartphone 

Use the Messaging Hub directly on your smartphone, and reply to your guests without having to be at your computer.

Enjoy all the same features: chat status, translator, message templates, different communication channels (WhatsApp, chat, SMS...), etc.

Learn more about Staff Companion

Be notified at each
message or order


Easily search for a guest, an order or a message in your inbox.

Proactive programmed messages

Easily inform 
your guests 
about your events

Send proactive messages to one or more guests at set times (a reminder, happy hour, an event in the hotel, an offer...)

Messaging hub



Handle queries more efficiently and respond to your guests quickly


Proactively reach out to your guests to ensure you are there for them throughout their stay

Guest satisfaction

Simplify contact with the hotel, let your guest choose the platform that suits them best

Guest file

Identify your guest at a glance thanks to a summary of their file next to the conversation


Search for a guest in the inbox or view unprocessed messages


With a single click, translate any message received or to be sent

Message scheduling

Schedule a message to be sent at a specific date and time


Answer or send a message on the channel you choose (SMS, Whatsapp, instant messaging, e-mail, chat...)

Message templates

Standardise communication and simplify wording

Request a demo

This does not commit you to anything!


Discover more

Mobile key

Dematerialise room cards on your guests' mobile phones. Ultra-secure and less expensive, mobile keys make your stay and your reception work easier.


LoungeUp Analytics

View key guest data, analyse your clientele, and optimise your marketing strategies and guest loyalty.


Online check-in

Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.


Operations - Dmbook

Never miss another guest request thanks to the digital logbook shared across your teams. Shift handovers will never be the same.



Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.


Digital room directory

Your guests can book your services on their phone or tablet in just a few clicks: room service, spa treatments, restaurant reservations, late check-out, activities, events etc. They can chat with reception, read the news, check the weather, and much more!


Virtual logbook

Keep track of what's going on in your facility every day.



Don't miss any customer requests and keep track of what's going on in your hotel.


Staff Companion

Respond to your customers from your smartphone, no matter what channel they contact you on (chat, WhatsApp, SMS, Facebook Messenger, etc.).


CRM Segments

Create ultra-precise customer lists based on a multitude of criteria to better understand your customers and send them ultra-personalized messages