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15
Apr
2025
Loyal customers: a powerful lever for boosting your profitability
Have you ever thought about how to capitalize on your existing customers? guest loyalty is an essential strategy in the hotel business. Here are the 4 major benefits your loyal customers bring to boost your margins and improve your performance.
15
Apr
2025
Loyal customers: a powerful lever for boosting your profitability
Have you ever thought about how to capitalize on your existing customers? guest loyalty is an essential strategy in the hotel business. Here are the 4 major benefits your loyal customers bring to boost your margins and improve your performance.
07
Jun
2023
GUIDE: 10 tips to optimise upselling in your hotel
Upsell(ing) consists in offering customers options or services in addition to their reservation. The aim is to encourage customers to spend more to enhance their stay. The challenge is to offer services adapted to guest, at the most opportune moment to maximize hotel revenues.
06
Jun
2023
The basics of upselling in the hotel industry
Upsell(ing) in the hotel industry is the addition of services (also known as "extras") to a stay, thereby increasing its value guest. Upgrading is an example of upselling in the hotel and airline industries. Upselling makes it possible to capitalize on every guest acquired.
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