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10
May
2022
Why investing in a strong guest relationship throughout the stay is essential for a hotel
Initiating and maintaining contact with a guest has a lot of advantages. Here are 6 ways hotels will benefit when they invest in their guest relationship by listening to them, being ready to help and providing information when they need it.
10
May
2022
Why investing in a strong guest relationship throughout the stay is essential for a hotel
Initiating and maintaining contact with a guest has a lot of advantages. Here are 6 ways hotels will benefit when they invest in their guest relationship by listening to them, being ready to help and providing information when they need it.
26
Oct
2021
5 Common Problems in the Hotel Industry that Frustrate Guests
Guests expect to be pampered when they interact with their hotel, and this is one of the reasons why they choose this type of accommodation over others. Yet there are recurring frustrations that affect customer satisfaction when they could easily be avoided by hoteliers.
27
Sep
2021
10 key steps of an online check-in
The dematerialised check-in offers many advantages for both guests and hoteliers, and has gained renewed interest in this period of distancing as it avoids queuing at reception and reduces physical contact. And above all, it speeds up administrative procedures!
15
May
2019
[STUDY] Ten Golden Rules on SMS To Improve the Guest Experience
WHY YOU SHOULD SEND SMS TO YOUR CUSTOMERS by Mathieu Pollet INTRODUCTION SMS is the most personal and by far the most instantaneous communication channel. It would therefore make sense for providers of personalised services such as hotels to use this type of communication to ensure that their customers spend time with them...
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