Solutions

The LoungeUp blog

10

May

2022

Why investing in a strong guest relationship throughout the stay is essential for a hotel

Initiating and maintaining contact with a guest has a lot of advantages. Here are 6 ways hotels will benefit when they invest in their guest relationship by listening to them, being ready to help and providing information when they need it.

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Articles

10

May

2022

Why investing in a strong guest relationship throughout the stay is essential for a hotel

Initiating and maintaining contact with a guest has a lot of advantages. Here are 6 ways hotels will benefit when they invest in their guest relationship by listening to them, being ready to help and providing information when they need it.

Read

26

Oct

2021

Photo by Isabela Drasovean on Unsplash

5 Common Problems in the Hotel Industry that Frustrate Guests

Guests expect to be pampered when they interact with their hotel, and this is one of the reasons why they choose this type of accommodation over others. Yet there are recurring frustrations that affect customer satisfaction when they could easily be avoided by hoteliers.

27

Sep

2021

LoungeUp

10 key steps of an online check-in

The dematerialised check-in offers many advantages for both guests and hoteliers, and has gained renewed interest in this period of distancing as it avoids queuing at reception and reduces physical contact. And above all, it speeds up administrative procedures!

15

May

2019

LoungeUp

[STUDY] Ten Golden Rules on SMS To Improve the Guest Experience

WHY YOU SHOULD SEND SMS TO YOUR CUSTOMERS by Mathieu Pollet INTRODUCTION SMS is the most personal and by far the most instantaneous communication channel. It would therefore make sense for providers of personalised services such as hotels to use this type of communication to ensure that their customers spend time with them...

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