Solutions

The LoungeUp blog

LoungeUp

14

Jun

2021

The 5 Essential Requirements for a Perfect Guest Experience

The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...

Read
Articles

14

Jun

2021

LoungeUp

The 5 Essential Requirements for a Perfect Guest Experience

The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...

Read

06

Apr

2021

loungeup

4 essential tips to effectively install mobile keys in a hotel

A mobile key is the digital version of the room key. Its dematerialised version on the smartphone simplifies the guest experience, while easing the workload of hotel staff in their daily work. But it still needs to be well integrated into the overall guest experience to offer a smooth journey. Tip n°① ...

12

Mar

2021

loungeup

8 benefits of using a virtual key in hospitality

A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises reception. Here are 8 advantages for the customer and the hotel to dematerialize the room keys on the smartphone of the guests...

07

Jul

2020

loungeup

QR Codes Check Back Into Hotels

A QR Code (Quick Response Code) is a universal representation of a sequence of characters (up to 7,089 characters compared to only 13 for a barcode). It is the graphical equivalent of a url that can, for example, open a web page but also trigger certain actions in an application.

LoungeUp

How adding tablets to hotel rooms can markedly improve guest experience

A mobile application is a great way to guide your guests during their stay and even before they arrive. Equipping your rooms with tablets with the application installed ensures maximum visibility and usability. WHAT IS A CUSTOMER PORTAL FOR? YOUR CUSTOMERS ORDER YOUR SERVICES MORE EASILY You give them...

29

Aug

2017

loungeup

Hotels with mobile apps mean more satisfied customers

J.D. Power recently published a new study of customer satisfaction in the hotel industry that focuses on seven key factors to determine satisfaction: booking, check-in/check-out, rooms, food and beverage, services, facilities and prices and costs. What emerges...

31

Aug

2015

loungeup

The 10 things every in-destination hotel app must have

In this day and age, it is difficult to be a hotelier. Not only do you have to fight against the dominance of OTAs for customer loyalty, but the technological revolution has made it difficult to communicate with travellers who now prefer to find information and solve their problems on the Internet. But is it really...

Newsletter

We'll only send
the very best!

Stay informed

Subscribe to our newsletter and keep up to date with the latest news from LoungeUp.

Thank you! Your request has been received!

Oops! Something went wrong while submitting the form.
No items found.