The LoungeUp blog

A mobile key is the digital version of the room key. Its dematerialised version on the smartphone simplifies the guest experience, while easing the workload of hotel staff in their daily work. But it still needs to be well integrated into the overall guest experience to offer a smooth journey. Tip n°① ...

A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises reception. Here are 8 advantages for the customer and the hotel to dematerialize the room keys on the smartphone of the guests...

A QR Code (Quick Response Code) is a universal representation of a sequence of characters (up to 7,089 characters compared to only 13 for a barcode). It is the graphical equivalent of a url that can, for example, open a web page but also trigger certain actions in an application.

A mobile app is an excellent way to guide your guests during their stay and even before they arrive. Equipping your rooms with tablets with the app installed ensures maximum visibility and usage. WHAT'S A GUEST APP FOR? YOUR CUSTOMERS ORDER YOUR SERVICES MORE EASILY You give them...

J.D. Power recently published a new study of customer satisfaction in the hotel industry that focuses on seven key factors to determine satisfaction: booking, check-in/check-out, rooms, food and beverage, services, facilities and prices and costs. What emerges...

In this day and age, it is difficult to be a hotelier. Not only do you have to fight against the dominance of OTAs for customer loyalty, but the technological revolution has made it difficult to communicate with travellers who now prefer to find information and solve their problems on the Internet. But is it really...