How adding tablets to hotel rooms can markedly improve guest experience

A mobile application is an excellent way to guide your guests during their stay and even before their arrival. By equipping your rooms with tablets with the app pre-installed, you guarantee maximum usage and visibility.

WHAT IS A GUEST PORTAL FOR?

YOUR GUESTS CAN ORDER OTHER SERVICES MORE EASILY

By giving your guests a way to make orders through a few clicks, you give them direct access to hotels services. Facilitating the purchasing process allows you to increase the value of the guest by generating more orders. The way the services are presented is very important: the descriptions, photos, videos, explanations… they must make the guest want to test the services out.

THE PERSONALISATION OF OFFERED SERVICES

A guest shouldn’t be offered the same service as another guest, the services offered to them should vary depending on their choices and their profile. If a customer looks at the spa’s treatment menu several times, it is likely that a notification offering them a small discount on their first treatment will encourage them to make a booking. The opportunities for personalisation are endless!

MORE THAN JUST AN ORDER MODULE

The guest portal can be more than just a way for your guests to order services. Alongside this you can integrate an interactive tourist guide into it; offer them your recommendations for restaurants, bars, and monuments around your hotel in as many languages as you want for the sake of your foreign guests.

Additional features can also be integrated into the app such as

• A digital key that allows your guests to open their room using their phones
• A newsstand or digital library, where guests can read newspapers, magazines or even the latest published books
• A remote control to change channels, movies or music
• A temperature or light controller
• A flight delay information page
• A local weather forecast
• A portal to offer the guest discount deals on the hotel’s services or activities around the hotel
• A feedback form for guests to gauge their satisfaction and make improvements

SOME OF LOUNGEUP’S CLIENTS’ GOOD PRACTICES

AT THE VILLA RENÉ LALIQUE*****, EMPHASIS IS PLACED ON THE RESTAURANT AND WINE CELLAR

Gastronomy features heavily on the Villa René Lalique app. And rightly so since Chef Jean-Georges Klein has received three-stars in the Michelin Guide and Romain Iltis, Meilleur Ouvrier de France 2015 and Meilleur Sommelier de France 2012. Guests can book a table at the 2* restaurant, visit the 200m² cellar, or order a cocktail at the bar. Everything is presented to guests in their room on a tablet.

THE AIRELLES COLLECTION APPLICATION, ULTRA LUXURY AT YOUR FINGERTIPS

The Airelles Collection provide modern tablets in their suites which can be used outside the establishment. The guests can find all the hotel’s most luxurious services: helicopter rides, luxury car loan, caviar room service, cryotherapy, an exercise session with a trainer, shoeshine valet or the option to call a valet to your room. Ordering top of the range services is as easy as saying hello.

HAPPENING AT TERRASS”

The Terrass” Hotel, a charming Boutique Hotel in the middle of the 18th quarter of Paris, owns one of the most beautiful terrasses in Paris. Yoga courses, Nuxe spa, barbecue, rooftop bar, bachelorette parties, the restaurant with panoramic views, Terrass” Breakfast and Brunch, … everything is presented in their app and can be booked in a couple of clicks. Simply browsing through the magnificent presentation of the available services makes one want to try them out. The built in ticket service means tourists can use the app to buy a ticket to cut queues at the Eiffel Tower, to visit the Louvre Museum, the Château of Versailles or even Disneyland Paris.

THE VILLA MAURESQUE OFFERS A HIGH END SERVICE

The Villa Mauresque between Cannes and St Tropez has integrated both its services as well as additional activities offered to holiday makers into its app. Examples include: zodiac rental, snorkelling material, canoeing or paddle boarding, a gym, wine tours, pedestrian walks and mountain biking, horse rides or buggy rides, tennis, golf, boules, badminton, ping-pong, a personal shopper, event organisation… The list goes on and works for all kinds of trips. All you have to do is choose between them!

THE GORALSKA RÉSIDENCES APPLICATION, THE TRAVEL COMPANION IN PARIS

Unlimited access to museums and national monuments in Paris, a “Paris is beautiful” guide, later departure, a Suite with a view of the Port de l’Arsenal, … the Résidences Goralska wants to spoil their guests visiting Paris by offering them a guide of the best places to visit in the city. If help is needed, the online concierge can answer any question the guest may have

The application can even run the automation of the room. It can turn on the lights, turn on music, shut the curtains… it is a control panel for the room.

ORDER A DREAM BREAKFAST AT THE HÔTEL REGENT’S GARDEN

The 400m² private garden is one of the Hôtel Regent’s Garden****'s attractions a few steps away from the Champs-Elysées. It’s the perfect place to have breakfast which can be ordered directly from the app. Guests can create their meal from their rooms, choosing between sweet, savoury or gluten-free seasonal products, and are then served at their convenience.

THE JULIANA APPLICATION, TO RELAX DURING YOUR STAY

Through its application, The Hôtel Juliana Paris***** offers the guest the option to choose their pillow, order room service, book a session in the sauna, hammam or gym, book a taxi, make a restaurant booking, book a show, but also to send a request to run a bath in advance!

IN CONCLUSION

The guest portal can improve the guest experience in countless ways. The best part of the solution is the ability to adapt to all formats, in order to be accessible everywhere: on guests’ smartphones, on the tablet in a hotel room, in a screen in the lobby of a hotel, on a ticket machine at a reception desk… And no need to equip all rooms with screens, an option can be to equip superior rooms with tablets and encourage guests in the other rooms to download the portal on their mobile phones.

No more wasting paper when you change your Room Directories, all the information about your hotel is presented elegantly and is accessible to your guests wherever they are: at their home before arriving at your establishment or whilst they are outside the hotel.

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