LoungeUp + Protel

2-way interface

Take your guest experience to the next level by connecting Protel to LoungeUp

Available interfaces: Protel Air / Protel On Premise

Guest relationship & internal operations

About LoungeUp

LoungeUp is a guest relationship and hotel operations management software. 

More about LoungeUp

Property management system

About Protel

Protel is a complete management solution for independent and chain hotels.

More about Protel

Why use LoungeUp + Protel?

Interact with your guests in real time

Interact with your guests via e-mail, SMS, chat, WhatsApp, etc. all on a single screen

Sell more additional services

Automatically offer additional services which might interest your guests, when they need them.

Save time on your tasks

Operational teams are relieved of time-consuming administrative procedures and have more quality time to devote to the guest

They benefit from this connection


Preparing guests' arrival

Send guest all the summary information about their stay in advance of their arrival, inviting them to complete their pre-checkin, set up a pre-authorized bank account, and so on.

Online check-in/out
on mobile, tablet and PC

An ultra-personalised experience for every guest

Transformation of the guest experience

Benefit from the power of CRM to take your guests' experience before, during and after their stay to the next level, at all your establishments.

  • Streamline the guest journey
  • Use segments to precisely target your guests
  • Ultra-personalise messages, services, recommendations, campaigns, offers, etc.
  • Reward your loyal/regular guests

Payment options

Payment is fully integrated into the guest process at the time of online check-in, relieving staff of the need to manage it on arrival. 

On the day of departure, the guest is informed of the total cost of the stay, and the reception desk carries out the direct debit with a single click. 

Simplified, secure payment

Room service, activities, restaurants, service orders, etc.

Improving your guest's stay

Offer tourist recommendations and services tailored to each guest's preferred channel(e-mail, chat, WhatsApp, SMS, etc.).


Frequently asked questions

How do I set up the LoungeUp x Protel connection?

LoungeUp needs to retrieve account information to connect the two solutions. The hotel also needs to make some settings to authorise the connection in Protel (variable depending on your software version).

How much does the LoungeUp - Protel connection cost?

LoungeUp does not charge any additional fees for connecting the two solutions. Protel may, however, charge a connection fee. Please get in touch with your contact to find out the modality fee. 

I already use LoungeUp, how can I benefit from Protel?

Click on "Request a connection" to indicate your interest, and a Protel consultant will contact you to inform you.

I already use Protel, how can I benefit from LoungeUp?

Click on "Request a demo", and a LoungeUp consultant will contact you to present the solution in more detail.

I'm already a customer of LoungeUp and Protel solutions. Who should I contact?

Contact our support team here, and we'll keep you informed as the connection progresses.

LoungeUp integrates with
your tools

Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.

Request a demo

This doesn't commit you to anything!