D-EDGE CRM + Protel
Take your guest experience to the next level by connecting Protel to D-EDGE CRM
Available interfaces: Protel Air / Protel On Premise
Why use D-EDGE CRM + Protel?
Interact with your guests in real time
Interact with your guests via e-mail, SMS, chat, WhatsApp, etc. all on a single screen
Sell more additional services
Automatically offer additional services which might interest your guests, exactly when they need them
Save time on your tasks
Operational teams are relieved of time-consuming administrative procedures and have more quality time to devote to guests
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Preparing guests' arrival
Send guest all the summary information about their stay in advance of their arrival, inviting them to complete their pre-checkin, set up a pre-authorized bank account, and so on.
Online check-in/out
on mobile, tablet and PC
An ultra-personalised experience for every guest
Transformation of the guest experience
Benefit from the power of CRM to take your guests' experience before, during and after their stay to the next level, at all your establishments.
- Streamline the guest journey
- Use segments to precisely target your guests
- Ultra-personalise messages, services, recommendations, campaigns, offers, etc.
- Reward your loyal/regular guests
Payment options
Payment is fully integrated into the guest process at the time of online check-in, relieving staff of the need to manage it on arrival.
On the day of departure, the guest is informed of the total cost of the stay, and the reception desk carries out the direct debit with a single click.
Simplified, secure payment
Room service, activities, restaurants, service orders, etc.
Improving your guest's stay
Offer tourist recommendations and services tailored to each guest's preferred channel(e-mail, chat, WhatsApp, SMS, etc.).
F.A.Q.
Frequently asked questions
How do I set up the D-EDGE CRM x Protel connection?
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D-EDGE CRM needs to retrieve account information to connect the two solutions. The hotel also needs to make some settings to authorize the connection in Protel(variable depending on your software version).
How much does the D-EDGE CRM - Protel connection cost?
D-EDGE CRM does not charge any additional fees for connecting the two solutions. Protel may, however, charge a connection fee. Please contact your contact person to find out the modality fee.
I already use D-EDGE CRM, how can I benefit from Protel?
Click on "Request a connection" to indicate your interest, and a Protel consultant will contact you to inform you.
I already use Protel, how can I benefit from D-EDGE CRM?
Click on "Request a demo", and a D-EDGE CRM consultant will contact you to present the solution in more detail.
I'm already a guest D-EDGE CRM and Protel. Who should I contact?
Contact our support team here, and we'll keep you informed as the connection progresses.
D-EDGE CRM integrates with
your tools
Contact us, and one of our consultants will be delighted to show you how D-EDGE CRM can be adapted to your business and your needs. The strength of our solution lies in its customisability: it adapts to your business and the experience you want to offer your guests.
This doesn't commit you to anything!