LoungeUp + VEGA

2-way interface

Enhance the guest journey from A to Z by connecting LoungeUp to VEGA

Guest relationship & internal operations

About LoungeUp

LoungeUp is a guest relationship and hotel operations management software. 

More about LoungeUp

Property management system

About VEGA

VEGA is a Zucchetti Group solution for managing hotel, restaurant, spa, seminar, sales and inventory activities.

More about VEGA

Why use LoungeUp + VEGA?

Interact with your guests in real time

Interact with your guests via e-mail, SMS, chat, WhatsApp, etc. all on a single screen

Sell more additional services

Automatically offer additional services which might interest your guests, when they need them.

Save time on your tasks

Operational teams are relieved of time-consuming administrative procedures and have more quality time to devote to the guest

They benefit from this connection

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Guest arrival made easy

The guest completes pre-check-in before arriving, and the hotel retrieves all the information it needs. All that's left for the front desk to do is welcome the guest. 

pre-check in hotel form iPhone

Pre-check-in available on
all devices

Increased guest satisfaction

The guest benefits of dematerialisation are manifold: less waiting, more attention and a tailor-made guest experience.

Simplified payment

LoungeUp is seamlessly integrated with PSPs (Payment Service Providers), making it possible to relieve the front office of payment collection duties:

  1. Pre-stay: the guest fills in the bank pre-authorization based on the amount of the stay.
  2. On departure: the reception desk checks or edits the amount of the stay and, with one click, debits the amount due from guest.

guest is informed of
check-in procedures by WhatsApp,
e-mail, chat or SMS.

Build guest loyalty automatically

Guest loyalty made easy

LoungeUp helps you build guest loyalty:

  • Guest recognition (regular, VIP, business, leisure, etc.)
  • Segmentation for ultra-personalised campaigns and interactions
  • Scheduled pre/during/post-stay actions, etc.

LoungeUp integrates with
your tools

Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.

Request a demo

This doesn't commit you to anything!

Customer Case Study

LoungeUp Success Stories: 1er Etage

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Download Staff Companion (Android)
Customer Case Study

LoungeUp Success Stories: 1er Etage

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Download Staff Companion (Android)
Client case studies

Success Story: La Cheneaudière & Spa

La Cheneaudière uses LoungeUp to offer its customers a personalized stay, adapting its automated e-mailing campaigns to each guest and maximizing its upselling by enabling them to purchase adapted services.

See the case guest
Client case studies

Success Story: VIP Paris Yacht Hotel

The VIP Paris Yacht Hotel called on LoungeUp with several objectives in mind: Streamline the guest itinerary, effectively inform customers before their stay about arrival procedures, personalize the entire itinerary, optimize upsell Facilitate operational work and increase retention. guest

Read the case guest

F.A.Q.

Frequently asked questions

How do I set up the LoungeUp x VEGA connection?

LoungeUp needs to retrieve account information to connect the two solutions. The hotel also needs to change some settings to authorise the connection in VEGA (variable depending on your software version).

How much does the LoungeUp - VEGA connection cost?

LoungeUp does not charge any additional fees for connecting the two solutions. However, Zucchetti may charge a connection fee. Please contact your contact person to find out the modality fee. 

I already use LoungeUp, how can I benefit from VEGA?

Click on "Request a connection" to indicate your interest, and a Zucchetti consultant will contact you to inform you.

I already use VEGA, how can I benefit from LoungeUp?

Click on "Request a demo", and a consultant will contact you to present the LoungeUp solution in more detail.

I'm already a customer of LoungeUp and VEGA solutions. Who should I contact?

Contact our support team here, and we'll keep you informed as the connection progresses.