LoungeUp + VEGA
Enhance the guest journey from A to Z by connecting LoungeUp to VEGA
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Why use LoungeUp + VEGA?
Interact with your guests in real time
Interact with your guests via e-mail, SMS, chat, WhatsApp, etc. all on a single screen
Sell more additional services
Automatically offer additional services which might interest your guests, when they need them.
Save time on your tasks
Operational teams are relieved of time-consuming administrative procedures and have more quality time to devote to the guest
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The close collaboration with LoungeUp is a great opportunity to broaden the functionality of our respective solutions.
Thanks to this strategic alliance, we are making a significant contribution to improving the guest experience, reinforcing our commitment to customer satisfaction.
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Frédéric Gilliard
General Manager, Zucchetti France
Our partnership with the Zucchetti team plays an essential role in the success of our joint clients, fuelled by the responsiveness and commitment of their employees.
The synergies between our two integrated solutions contribute significantly to the excellent level of service offered to travellers.
Mathieu Pollet
CEO & Cofounder, LoungeUp
Guest arrival made easy
The guest completes pre-check-in before arriving, and the hotel retrieves all the information it needs. All that's left for the front desk to do is welcome the guest.
Pre-check-in available on
all devices
Increased guest satisfaction
The guest benefits of dematerialisation are manifold: less waiting, more attention and a tailor-made guest experience.
Simplified payment
LoungeUp is seamlessly integrated with PSPs (Payment Service Providers), making it possible to relieve the front office of payment collection duties:
- Pre-stay: the guest fills in the bank pre-authorization based on the amount of the stay.
- On departure: the reception desk checks or edits the amount of the stay and, with one click, debits the amount due from guest.
guest is informed of
check-in procedures by WhatsApp,
e-mail, chat or SMS.
Build guest loyalty automatically
Guest loyalty made easy
LoungeUp helps you build guest loyalty:
- Guest recognition (regular, VIP, business, leisure, etc.)
- Segmentation for ultra-personalised campaigns and interactions
- Scheduled pre/during/post-stay actions, etc.
LoungeUp integrates with
your tools
Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.
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This doesn't commit you to anything!
Success Story: La Cheneaudière & Spa
La Cheneaudière uses LoungeUp to offer its customers a personalized stay, adapting its automated e-mailing campaigns to each guest and maximizing its upselling by enabling them to purchase adapted services.
Success Story: VIP Paris Yacht Hotel
The VIP Paris Yacht Hotel called on LoungeUp with several objectives in mind: Streamline the guest itinerary, effectively inform customers before their stay about arrival procedures, personalize the entire itinerary, optimize upsell Facilitate operational work and increase retention. guest
F.A.Q.
Frequently asked questions
How do I set up the LoungeUp x VEGA connection?
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LoungeUp needs to retrieve account information to connect the two solutions. The hotel also needs to change some settings to authorise the connection in VEGA (variable depending on your software version).
How much does the LoungeUp - VEGA connection cost?
LoungeUp does not charge any additional fees for connecting the two solutions. However, Zucchetti may charge a connection fee. Please contact your contact person to find out the modality fee.
I already use LoungeUp, how can I benefit from VEGA?
Click on "Request a connection" to indicate your interest, and a Zucchetti consultant will contact you to inform you.
I already use VEGA, how can I benefit from LoungeUp?
Click on "Request a demo", and a consultant will contact you to present the LoungeUp solution in more detail.
I'm already a customer of LoungeUp and VEGA solutions. Who should I contact?
Contact our support team here, and we'll keep you informed as the connection progresses.