D-EDGE CRM + VEGA
Improve your guest experience from A to Z by connecting D-EDGE CRM to VEGA
Why use D-EDGE CRM + VEGA?
Interact with your guests in real time
Interact with your guests via e-mail, SMS, chat, WhatsApp, etc. all on a single screen
Sell more additional services
Automatically offer additional services which might interest your guests, exactly when they need them
Save time on your tasks
Operational teams are relieved of time-consuming administrative procedures and have more quality time to devote to guests
.png)
%20(1).png)
.png)
.png)
.png)
The close collaboration with D-EDGE CRM is a great opportunity to broaden the functional scope of our respective solutions.
Thanks to this strategic alliance, we are making a significant contribution to improving the guest experience, reinforcing our commitment to guest satisfaction.
.svg)
Frédéric Gilliard
Managing Director, Zucchetti France
Our partnership with the Zucchetti team plays an essential role in the success of our shared clients, fuelled by the responsiveness and commitment of their employees.
The synergies between our two integrated solutions contribute significantly to the excellent level of service offered to travellers.
Mathieu Pollet
CEO & Co-founder, D-EDGE CRM
Guest arrival made easy
The guest completes pre-check-in before arriving, and the hotel retrieves all the information it needs. All that's left for the front desk to do is welcome the guest.
Pre-check-in available on
all devices
Increased guest satisfaction
The guest benefits of dematerialisation are manifold: less waiting, more attention and a tailor-made guest experience.
Simplified payment
D-EDGE CRM integrates seamlessly with payment service providers (PSPs), making it possible to offload the task of receiving and collecting payment:
- Pre-stay: the guest fills in the bank pre-authorization based on the amount of the stay.
- On departure: the reception desk checks or edits the amount of the stay and, with one click, debits the amount due from guest.
guest is informed of
check-in procedures by WhatsApp,
e-mail, chat or SMS.
Build guest loyalty automatically
Guest loyalty made easy
D-EDGE CRM helps you build customer loyalty:
- Guest recognition (regular, VIP, business, leisure, etc.)
- Segmentation for ultra-personalised campaigns and interactions
- Scheduled pre/during/post-stay actions, etc.
D-EDGE CRM integrates with
your tools
Contact us, and one of our consultants will be delighted to show you how D-EDGE CRM can be adapted to your business and your needs. The strength of our solution lies in its customisability: it adapts to your business and the experience you want to offer your guests.
This doesn't commit you to anything!
Success Story: La Cheneaudière & Spa
La Cheneaudière uses LoungeUp to offer its customers a personalized stay, adapting its automated e-mailing campaigns to each guest and maximizing its upselling by enabling them to purchase adapted services.
Success Story: VIP Paris Yacht Hotel
The VIP Paris Yacht Hotel called on LoungeUp with several objectives in mind: Streamline the guest itinerary, effectively inform customers before their stay about arrival procedures, personalize the entire itinerary, optimize upsell Facilitate operational work and increase retention. guest
F.A.Q.
Frequently asked questions
How do I set up the D-EDGE CRM x VEGA connection?
.svg){kind=icon}
D-EDGE CRM needs to retrieve account information to connect the two solutions. The hotel also has to make some settings to authorize the connection in VEGA(variable depending on your software version).
How much does the D-EDGE CRM - VEGA connection cost?
D-EDGE CRM does not charge additional fees to connect the two solutions. However, Zucchetti may charge a connection fee. Please contact your contact person to find out the modality fee.
I already use D-EDGE CRM, how can I benefit from VEGA?
Click on "Request a connection" to indicate your interest, and a Zucchetti consultant will contact you to inform you.
I already use VEGA, how can I benefit from D-EDGE CRM?
Click on "Request a demo", and a consultant will contact you to present the D-EDGE CRM solution in more detail.
I'm already a guest D-EDGE CRM and VEGA. Who should I contact?
Contact our support team here, and we'll keep you informed as the connection progresses.