LoungeUp + Customer Alliance
Optimise measuring satisfaction throughout the guest journey.
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Why use LoungeUp + Customer Alliance?
Integrate the collection of reviews and feedback into the guest journey
LoungeUp lets you talk to guests at key moments during their stay. Capitalise on these contact points to measure guest satisfaction or identify areas for improvement.
Harmonise guest communication
A harmonised and personalised guest journey is the key to a controlled and successful guest experience. Make feedback forms an integrated part of their experience for a consistent brand image.
Capitalise on guest satisfaction
LoungeUp retrieves the reviews collected by Customer Alliance directly from guest files. Use this data to target your ambassadors or critics, to create targeted offers or messages.
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The level of synergy between our two solutions benefits both the establishment and the end user (the guest), who enjoys a seamless experience and is supported at all times.
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Moritz Klussman
Founder, Customer Alliance
The LoungeUp and Customer Alliance teams work hand in hand. We believe this is vital to guarantee our shared clients integration speed and real-time updates.
Mathieu Pollet
CEO & Cofounder, LoungeUp
Measure guest satisfaction effectively
Customer Alliance centralises all guest reviews left on review portals (TripAdvisor, Booking, etc.) and also collects guest feedback via personalised questionnaires.
Effectively track guest satisfaction at every stage of their visit (reception, room, service, spa, restaurant, etc.).
What are your strengths?
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Use your guest contact points to get their feedback
LoungeUp allows you to manage the guest relationship before, during and after your stay, via email, SMS, WhatsApp, chat and Facebook Messenger.
Capitalise on Touchpoints established with the guest to gather their opinions and feedback, while maintaining harmonious, personalised communication.
Manage your guest interactions from a single platform
LoungeUp centralises all your guest interactions in a Messaging Hub. No matter which communication channel you use (e-mail, WhatsApp, SMS, Facebook Messenger, Chat...), you can respond to all requests and questions with ease.
- Harmonised communication with all your guests
- Your teams are more available, and your guests more satisfied with the support they receive before, during and after their stay
- You drastically reduce errors
A single screen for all your guests' queries
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Who are your best customers?
Recognise your ambassadors
LoungeUp centralises guest data in comprehensive files, for a 360° view of each of your guests (profile, stays, reviews, message history, services, internal notes of the team, etc.).
Use Customer Alliance reviews to target your satisfied guests with specific messages, campaigns or personalised offers.
- Identify your most satisfied guests
- Make sure you give them the best experience
- Thank them, promote them, reward them
Don't just measure guest satisfaction, act on it
Customer Alliance allows you to pinpoint your areas for improvement, and LoungeUp helps you correct them.
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Take the experience up a notch guest
F.A.Q.
Frequently asked questions
How do I set up the LoungeUp x Customer Alliance connection?
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LoungeUp needs the establishment's Customer Alliance ID to integrate the personalised link of each guest in the surveys sent out. This means that guests don't have to identity themselves to answer the questionnaires. If you already benefit from both solutions contact Customer Alliance here.
How much does the LoungeUp x Customer Alliance connection cost?
LoungeUp and Customer Alliance do not charge extra to connect the two solutions. Please make sure you are a client of both solutions to be able to access the connection.
I already use LoungeUp, how can I benefit from Customer Alliance?
Fill in this form to indicate your interest, A Customer Alliance consultant will be in contact to inform you of the procedure to follow.
I already use Customer Alliance, how can I benefit from LoungeUp?
Click on "Request a demo" and a LoungeUp consultant will contact you to present the solution.
I'm already a client of LoungeUp and Customer Alliance solutions. Who should I contact?
Contact Customer Alliance who will set up the LoungeUp connection for you.
LoungeUp integrates with
your tools
Contact us and a consultant will be happy to show you how LoungeUp can be adapted to your establishment and your needs. The strength of our solution is its degree of customisation: it adapts to your establishment and the experience you wish to offer your guests.
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This doesn't commit you to anything!