Get your guests to come back and book directly

Stay in touch with your guests after their stay

LoungeUp

Customisable according
to the information
you are looking for

GUEST PROFILE

Collect and store your guests' contact details and data

Easily recover the email addresses, phone numbers and preferences of guests who booked through OTAs, so you can take back control of your guest relationship.

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GUEST PROFILE

Centralise guest information in a unified database

360° view
of each guest

Combine your databases with Guest Profile, a CRM that compiles your guest data into unique and comprehensive guest files (contact details, stays, dining, spa, preferences, history of SMS/WhatsApp/... conversations, social networks, amount spent, reviews, opt-in, etc.). No limit on the number of custom fields you can use.

GUEST PROFILE

Accurately segment your guests into groups

Use Guest Profile's powerful search engine to generate lists of guests with similar data: dates and length of stay, weekend/weekday guests, business/leisure, family/couple/solo, regular/VIP guests, satisfaction rate, tags, services booked, size of platform on social networks... the possibilities are endless!

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Ultra-targeted
lists updated
in real time

NEWSLETTERS

Start sending out truly personalised newsletters 

Tailored
newsletters sent out
at the right time

Use guest lists to fine-tune your marketing communications and increase the effectiveness of your campaigns.
The newsletter creation module perfectly follows your brand’s visual identity and domain name, and allows you to adapt the content displayed according to the guest's profile. Needless to say, you can also manage your campaigns in the different languages of your recipients.
Send the right message at the right time to encourage your guests to return.

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In figures

Save time and
increase efficiency

85 %

of guests will open the
emails you send them

50-70%

of email addresses retrieved from
guests who did not book directly

0-0.1%

rate going to spam

LoungeUp technology is now an integral part of our centralised CRM and allows us to refine our knowledge of our guests to personalise their experience.

Olivier Cohn

CEO, Best Western Hotels & Resorts

en
es
fr
de
ca

The solution enables us to generate a substantial level of upsell, while improving satisfaction guest. We still have other levers at our disposal to improve retention by encouraging customers to return to our establishments.

Linda Dy

Marketing & Communication Manager, Fabulous Hotels

en
es
fr
de
ca
LoungeUp

The tool is very powerful and covers the operational and marketing needs of our hotels. The teams are always ready to listen and help us with our problems.

Gilles Le Bras

Regional Operations Manager, Orso Hotels

en
es
fr
de
ca
LoungeUp

A hyper-configurable tool that perfectly compensates for the weaknesses of some PMSs.

Sophie Haeberle

Executive Assistant, Verte Vallée

en
es
fr
de
ca

It's a marketing communications tool with multiple customer benefits, offering indicators and statistics to measure campaign effectiveness. Constantly striving to improve with a brilliant team. I recommend it with my eyes closed.

Céline Cayot

Operations Manager, Hôtel Grandes Rousses

en
es
fr
de
ca

Our solution

See LoungeUp for yourself

Contact us, a consultant will be happy to show you how LoungeUp can be adapted to your property and your needs.

Request a demo

This doesn't commit you to anything!