D-EDGE CRM + Opera
Streamline and personalize the guest experience by connecting Opera and D-EDGE CRM
Available interfaces: Opera V5 / Opera Cloud
Why use D-EDGE CRM + Opera?
Take the experience up a notch guest
Connecting the two solutions enables hoteliers to offer their guests an ultra-personalised, high-quality experience.
Increase your additional sales
Personalize services to your customers' profile and preferences, at the right time, on their preferred channel
Be more efficient
Facilitate guest arrivals and departures by digitalising procedures
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Dematerialise to personalise the experience
The Opera x D-EDGE CRM connection allows the guest journey to be marked out with personalized contact points to support the guest and facilitate procedures and orders.
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Dematerialize check-in/out
and Touchpoints
A single screen for guest exchanges
Facilitate guest interaction
Interact easily with your customers via SMS, e-mail, WhatsApp, chat or Facebook Messenger, both automatically and manually, from a single interface
Simplify payment
D-EDGE CRM's PSP (Payment Service Provider) connections take the hassle out of payment management:
- Before the stay, the guest completes a bank pre-authorisation based on the amount of the stay.
- On the day of arrival, reception is informed of the completed pre-authorization.
- On the day of departure, guest is informed of the total cost of the stay and the reception desk deducts it with a single click.
Payment integrated into
online check-in
Build guest loyalty by inviting them to return to your other establishments
A dedicated solution for independent hotels and hotel groups
Offer a high level of service to all your guests. Tailor the guest journey to the guest profile, sell more services, streamline the experience and, above all, build guest loyalty.
F.A.Q.
Frequently asked questions
How do I set up the D-EDGE CRM x Opera connection?
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D-EDGE CRM needs to retrieve information on the hotel account to connect the two solutions. The hotel also needs to make some settings to authorize the connection in Opera(variable depending on the software version).
How much does the D-EDGE CRM - Opera connection cost?
D-EDGE CRM charges maintenance fees based on the number of rooms (Opera V5) or Oracle API fees at cost (Opera Cloud).
I already use D-EDGE CRM, how can I benefit from Opera?
Click on "Request a connection" to indicate your interest, and a consultant will contact you to inform you.
I already use Opera, how can I benefit from D-EDGE CRM?
Click on "Request a demo", and a LoungeUp consultant will contact you to show you how the solution can work in your establishment.
I'm already a guest D-EDGE CRM and Opera, who should I contact?
Contact our support team here, and we'll keep you informed as the connection progresses.
D-EDGE CRM integrates with
your tools
Contact us, and one of our consultants will be delighted to show you how D-EDGE CRM can be adapted to your business and your needs. The strength of our solution lies in its customisability: it adapts to your business and the experience you want to offer your guests.
This doesn't commit you to anything!