D-EDGE CRM + Infor
Build a tailor-made guest journey and improve your upselling by connecting D-EDGE CRM and Infor
Why use D-EDGE CRM + Infor?
Improve the guest journey
The guest is supported at every stage of their journey with information, services and recommendations tailored to their profile and preferences.
Increase your sales
You automatically offer each guest the services they need, when they need them.
Focus on your guests
Relieve yourself of low value-added tasks, and focus on the unique relationship with each of your guests.
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Forget the queues at check-in
Each guest checks in prior to arrival, sending reception all the information required for check-in, completing the bank pre-authorisation, adding extras, and so on. All that's left for reception to do is to welcome the guest.
Registration via e-mail, SMS,
WhatsApp, etc.
Offer your service card on your guests' devices
The services listed are tailored to the expectations, preferences and profile of guest, at each key moment of their stay, on the channel that suits them best.
Ordering is easy, and with more relevant recommendations, the guest is more likely to turn to the hotel for their needs during the stay (tourism, dining, etc.).
Simplify payment for the guest and your teams
Payment is seamlessly integrated into the pre-check-in process which relieves teams of the need to request it from the guest on arrival.
On the day of the guest's departure, the reception desk will debit the guest with a single click.
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Bank pre-authorisation
secures payment
for both hotel and guest
Build guest loyalty automatically
Recognise your guests and build loyalty
Identify your high-potential guests and build their loyalty, recognise your loyal guests and tailor the offers and services you provide to each of your guests.
- Regular guests, VIPs, business, leisure, etc.
- Segmentation for ultra-personalised campaigns and interactions
- Scheduled pre/during/post-stay actions, etc.
F.A.Q.
Frequently asked questions
How do I set up a D-EDGE CRM x Infor connection?
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D-EDGE CRM needs to retrieve account information to connect the two solutions. The hotel also needs to make some settings to authorize the connection in Infor(variable depending on your software version).
How much does the D-EDGE CRM x Infor connection cost?
D-EDGE CRM does not charge any additional fees for connecting the two solutions. Infor may, however, charge a connection fee. Please contact your contact person to find out the modality fee.
I already use D-EDGE CRM, how can I benefit from Infor?
Click on "Request a connection" to indicate your interest, and an Infor consultant will contact you to inform you.
I already use Infor, how can I benefit from D-EDGE CRM?
Click on "Request a demo" and a D-EDGE CRM consultant will contact you to present the solution.
I'm already a guest D-EDGE CRM and Infor, who should I contact?
Contact our support team here, and we'll keep you informed as the connection progresses.
D-EDGE CRM integrates with
your tools
Contact us, and one of our consultants will be delighted to show you how D-EDGE CRM can be adapted to your business and your needs. The strength of our solution lies in its customisability: it adapts to your business and the experience you want to offer your guests.
This doesn't commit you to anything!