• Text here
  • Text here
Back to the blog

Success Story: Victoria Holding

Introducing the Victoria Hotels Group

Les Hôtels Victoria comprises three three-star hotels in the 7th and 4th arrondissements of Paris: Hôtel de France Invalides, Hôtel Turenne Le Marais and Hôtel Vaneau Saint-Germain.

Their technological equipment:

The project

With a clientele that includes both tourists and regular business guests, the group decided to call on LoungeUp to harmonise guest relations throughout the three hotels.

The objectives of this collaboration:

  • Digitize the guest relationship for greater flexibility (access to services, tourist recommendations and nearby restaurants, breakfast orders, assistance, chat, etc. directly on customers' smartphones).
  • Centralize and manage customer data in a CRM
  • Improving guest satisfaction
  • Shorten check-in times
  • and give guests the option to open their room door with their phone

✔︎ A smoother guest journey

LoungeUp has enabled the Victoria Hotels group to establish a more personalised and fluid guest relationship. Guests can access hotel services directly on their smartphone, order breakfast, request assistance or chat with hotel staff via instant messaging. Thanks to the app, guests can also receive tourist recommendations and discover nearby restaurants.

✔︎ A connection to the hotels' PMS

LoungeUp is connected to the software used by Qualitelis, Medialog and Jazotel hotels, which allows the group to better know its guests, personalise their experience and respond quickly to their needs, by centralising guest information in the CRM of the three hotels.

✔︎ The room key on the guests' phone

Hôtel de France Invalides also benefits from Sesame Technology, which enables guests to open their room using a mobile key . This is a QR Code sent by LoungeUp by e-mail and SMS, making check-in easier for the hotel, while reducing queues at reception.

The results

➤ More than 10,000 pre-stay emails sent
➤ 72% email campaign open rate and 45% click-through rate
➤ 2134 new customer email addresses retrieved
➤ 15,400 page views recorded on the app
➤ 4 minutes on average per session on the app

The LoungeUp solution has enabled Les Hôtels Victoria to improve guest satisfaction,facilitate the management of their three hotels, and better understand their clientele.  

To discover all their services, visit the websites of the 3 hotels:


You may be interested in these articles

✪ Success Story: The Palace de Menthon

✪ Success Story: The Palace de Menthon

The Palace de Menthon, part of the Lavorel Hotels group, is a 5-star establishment that combines refinement, luxury and comfort. The establishment boasts 67 elegant rooms and suites, plus a private villa, and is ideally located on the shores of Lake Annecy, in the Haute-Savoie commune of Menthon-Saint-Bernard.

✪ Success Story: Bohemia Suites & Spa

✪ Success Story: Bohemia Suites & Spa

Bohemia Suites & Spa is a 5* adults-only boutique hotel located in the south of the Canaries in one of the island's most famous beach resorts, Playa del Inglés.

Success Story: Les Méditerranées Camping Villages & Spa

Success Story: Les Méditerranées Camping Villages & Spa

Les Méditerranées Campings Villages & Spa is a group of three 5-star campsites located in Marseillan-Plage, equipped with LoungeUp to facilitate the guest experience and manage internal operations.