Presentation of Airelles

• Group of 6 5-star hotels and palaces
• Location: France
• Website: airelles.com

Their technological equipment:

• PMS : Mews
• Guest Relationship Management : LoungeUp
• Guest App: LoungeUp
• Connected TVs: Eona

Airelles is a collection of French luxury hotels, offering exclusive and personalised travel experiences in the most prestigious destinations. The group offers exceptional establishments:

❧ Le Grand Contrôle, in the heart of the Château de Versailles
❧ La Bastide, the Provencal Palace in Gordes
❧ Pan Dei Palais, La Maison in Saint-Tropez
❧ Château de la Messardière in Saint-Tropez
❧ Airelles Courchevel, an Austro-Hungarian XIXth century castle in the heart of the 3 Vallées

The project with LoungeUp

Luxury and authenticity do not mean technology-free.

To make ordering service easier, Airelles has tablets in its rooms and suites on which guests can book its most luxurious services with a few clicks, whether it's a helicopter ride, in-room dining, a special pillow, or simply to call the valet.

This guest portal also provides access to television channels through a partnership with EONA.

The guest portal is also accessible on the guests' phones, through which they can discover the other establishments and access the world of the Maisons Airelles. 

The ordering of services being facilitated, the group records more orders whether it be :

• Reserving a table at the restaurant
• Spa treatments
• A request to the housekeeping, laundry, valet, a room clean, etc.
• The online store: gift sets, delicatessen, children's gifts, etc.
• A transfer to or from the hotel
• Booking an activity
• Wake up call
• Specific request
• Access to the ski area webcams
• Weather reports for the week
• Digital media
• ...

Instant messaging integrated into the guest portal provides a quick way for the guest to contact the front desk or concierge without having to go down to the front desk or pick up the phone.

The Group's ultra-luxury service means that even the smallest requests made by the guest are met. Contacting the Concierge team by messenger gives guests the freedom to make their requests from the comfort of their room. 

"There is no such thing as an impossible request, nor an unimportant detail. Our Concierge is at your disposal to make your stay perfect."

The results

➤ 25,973 app users over the 2022 season
➤ More than 6,000 page views on the app
➤ Almost 5 minutes on average per session on the app

For Airelles, the use of technology allows guests to enjoy superior service, while providing a smoother and more enjoyable travel experience.