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16
Feb
2023
7
min

Success Story: Grands Hôtels Parisiens

Presentation of the Grands Hôtels Parisiens

Les Grands Hôtels Parisiens is a group of 4 prestigious luxury hotels located in Paris, composed of Grand Hôtel du Palais Royal (Paris I), Hotel Grand Powers (Paris VIII),Hotel Petit La Fayette (Paris IX) and Hotel Plaza Tour Eiffel (Paris XVI).

The project

✔︎ Digitizing customer interactions

The Grands Hôtels group decided to use LoungeUp to digitalize the relationship with its customers and to highlight the additional services of each establishment of the group. 

✔︎ Automate services promoted on the guest

By integrating a CRM within the group, Les Grands Hôtels Parisiens can now offer services and recommendations in a personalized and automated way to each guest

✔︎ Easily manage tasks and customer requests

They also equipped themselves with an operations management tool to centralize customer requests and daily tasks, while facilitating communication between the different teams.

The solution allows them to better understandthe needs and expectations of customers and to satisfy them in the best possible way.

The results

➤ Service orders between €4100 and €4300 per month on the app - Grand Powers, Palais Royal

➤ Traveler Rating on TripAdvisor1st / 1886 hotels in Paris (November 2022) - Grand Powers

The Grands Hôtels Parisiens have thus dematerialized their guest relationship to facilitate procedures for both guest and their teams (online check-in, ordering services, etc.), personalize the guest experience, be more responsive to customer requests and improve the day-to-day work of their operational teams.


Discover the Grands Hôtels Parisiens

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