RESOURCES

All blog posts

01

September

2025

✪ Success Story: Thames City revolutionises its internal operations and gains efficiency for its 1,000 apartments

Thames City has chosen a modern, structured tool to optimise its operational management. By equipping itself with a digital logbook, the facility is improving both employee satisfaction and the resident experience, while boosting the efficiency of its field teams.

Read

✪ Success Story: Thames City revolutionises its internal operations and gains efficiency for its 1,000 apartments

Thames City has chosen a modern, structured tool to optimise its operational management. By equipping itself with a digital logbook, the facility is improving both employee satisfaction and the resident experience, while boosting the efficiency of its field teams.

#guest-case-studies#location-apartments#luxury#employee-experience
Read

01

July

2025

LoungeUp becomes DEDGE CRM

LoungeUp is officially renamed "D-EDGE CRM" and merges with D-EDGE. The solution adopts D-EDGE's visual identity, to take full advantage of the international recognition of the D-EDGE brand.

#announcement

Success Story: Talbot Collection

Talbot Collection is a hotel group in Ireland offering an authentic and warm experience, true to the country's hospitality. Located in the heart of the Ancient East, its seven 4-star hotels offer an elegant and comfortable setting, ideal for a getaway with family, friends or couples.

#guest-case-studies#group

[Conference ▶️] Data to anticipate guest preferences in the hospitality industry

In the hotel industry, personalising the guest experience has become a major challenge for attracting and retaining guests. Today, thanks to the evolution of technology, data plays a central role in this personalisation. Hotels collect a vast amount of information on guest preferences,

#webinar#events

15

April

2025

Loyal guests: a key lever for boosting your profitability

Have you ever thought about how to capitalise on your existing guests? Guest loyalty is an essential strategy in the hotel industry. Here are the four major benefits your loyal guests bring to boost your margins and improve your performance.

#upsell

[Webinar ▶️] Hotelier's Insights: Technology to streamline operations and enhance the guest experience

How can CRM, AI and a task management tool transform the guest experience and streamline operations? Discover the best practices of a 4-star hotel manager to optimise the work of his teams, improve internal communication and personalise the guest experience.

#webinar#guest-experience#best-practices#technology#independent-hotel

25

February

2025

Loyalty programmes in the hospitality industry

Loyalty programmes are a must in the tourism industry, to reward regular guests and encourage those who haven't yet done so to return. They offer a range of benefits, from discounts to exclusive services.

#loyalty#chaine#independent-hotel#hospitality

Newsletter

We'll only send
the very best!

Stay informed

Subscribe to our newsletter and keep up to date with the latest news from LoungeUp.

Thank you! Your request has been received!

Oops! Something went wrong while submitting the form.

GUIDE: 10 tips to optimise upselling in your hotel

Upsell(ing) consists in offering customers options or services in addition to their reservation. The aim is to encourage customers to spend more to enhance their stay. The challenge is to offer services adapted to guest, at the most opportune moment to maximize hotel revenues. 

#upsell#best-practices#how-to

06

June

2023

The basics of upselling in the hotel industry

Upsell(ing) in the hotel industry is the addition of services (also known as "extras") to a stay, thereby increasing its value guest. Upgrading is an example of upselling in the hotel and airline industries. Upselling makes it possible to capitalize on every guest acquired.

#upsell#guest-experience

✪ Success Story : Biografy

Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.

#guest-case-studies#group#hospitality

01

June

2023

The power of segmentation in hotel guest relations

Segmenting your database is crucial to improving your guests' stay and satisfaction, the performance of your marketing strategy, and ultimately your profitability. 

#data#personalisation #guestjourney

✪ Success Story: Hostellerie La Cheneaudière

L'Hostellerie uses LoungeUp to offer its customers a personalized stay, tailoring its automated e-mailing campaigns to each guest and maximizing its upselling by enabling them to purchase adapted services before their stay.

#guest-case-studies#hospitality#luxury#independent-hotel

✪ Success Stories: Hotel Palacio Valderrábanos

Their project to improve the digitalization of the hotel led them to turn to LoungeUp, to make the most of their customer database with the help of a CRM and optimize loyalty guest and the sale of additional services.

#guest-case-studies#independent-hotel