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01
July
2025
LoungeUp becomes D‑EDGE CRM
LoungeUp is officially renamed "D-EDGE CRM" and merges with D-EDGE. The solution adopts D-EDGE's visual identity, to take full advantage of the international recognition of the D-EDGE brand.
01
Jul
2025
LoungeUp becomes D‑EDGE CRM
LoungeUp is officially renamed "D-EDGE CRM" and merges with D-EDGE. The solution adopts D-EDGE's visual identity, to take full advantage of the international recognition of the D-EDGE brand.
#announcement20
May
2025
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Success Story: Talbot Collection
Talbot Collection is a hotel group in Ireland offering an authentic and warm experience, true to the country's hospitality. Located in the heart of the Ancient East, its seven 4-star hotels offer an elegant and comfortable setting, ideal for a getaway with family, friends or couples.
#guest-case-studies#group05
May
2025
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[Conference ▶️] Data to anticipate guest preferences in the hospitality industry
In the hotel industry, personalising the guest experience has become a major challenge for attracting and retaining guests. Today, thanks to the evolution of technology, data plays a central role in this personalisation. Hotels collect a vast amount of information on guest preferences,
#webinar#events15
April
2025

Loyal guests: a key lever for boosting your profitability
Have you ever thought about how to capitalise on your existing guests? Guest loyalty is an essential strategy in the hotel industry. Here are the four major benefits your loyal guests bring to boost your margins and improve your performance.
#upsell01
April
2025
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[Webinar ▶️] Hotelier's Insights: Technology to streamline operations and enhance the guest experience
How can CRM, AI and a task management tool transform the guest experience and streamline operations? Discover the best practices of a 4-star hotel manager to optimise the work of his teams, improve internal communication and personalise the guest experience.
#webinar#guest-experience#best-practices#technology#independent-hotel25
February
2025

Loyalty programmes in the hospitality industry
Loyalty programmes are a must in the tourism industry, to reward regular guests and encourage those who haven't yet done so to return. They offer a range of benefits, from discounts to exclusive services.
#loyalty#chaine#independent-hotel#hospitalityNewsletter
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08
August
2023

✪ Success Story: BL Hotels
BL Hotels is a hotel group in Brittany with 10 charismatic 4-star establishments that has equipped itself with LoungeUp to manage their guest relationship.
#guest-case-studies#group03
August
2023

✪ Success Story: Nestor & Jeeves
Nestor & Jeeves is the first vacation rental in Nice with a wide selection of apartments and exclusive services, equipped with LoungeUp to inform guests, manage check-in/out or sell additional services.
#guest-case-studies#location-apartments03
August
2023

Check-in is still a major sticking point in the guest experience
Hotel check-in and check-out can be unpleasant experiences for guests (even more so if they travel a lot), despite the digitalisation of the industry. In a world that prides itself on experience and comfort, these points of contact generate dissatisfaction and misunderstandings for the guest.
#guest-experience#guestjourney27
June
2023

✪ Success Story: Fabulous Hotels Group
Fabulous Hotels Group is a group of 3 hotels located on the outskirts of Disneyland Paris: Dream Castle, Grand Magic Hotel and Explorers. The group has equipped itself with LoungeUp to manage all guest communications before, during and after the stay.
#guest-case-studies#group20
June
2023

Cybersecurity basics
Data leaks from hotel chains, OTAs or reservation platforms are commonplace in the field of cybersecurity, and are shaking up the entire hotel and tourism sector. All hotels are affected by this threat and can be subject to attack, even small independent hotels. The reason for this is that
#cybersecurity#best-practices#how-to07
June
2023
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GUIDE: 10 tips to optimise upselling in your hotel
Upsell(ing) consists in offering customers options or services in addition to their reservation. The aim is to encourage customers to spend more to enhance their stay. The challenge is to offer services adapted to guest, at the most opportune moment to maximize hotel revenues.
#upsell#best-practices#how-to