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05
Jun
2023
Success Story : Biografy
Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.
05
Jun
2023
Success Story : Biografy
Biografy Group is a family-run hotel group with five 4-star hotels in the heart of Paris, which has equipped itself with LoungeUp to manage its guest relations and internal operations.
31
May
2023
Success Story: Hostellerie La Cheneaudière
L'Hostellerie uses LoungeUp to offer its customers a personalized stay, tailoring its automated e-mailing campaigns to each guest and maximizing its upselling by enabling them to purchase adapted services before their stay.
20
Mar
2023
Success Story: Victoria Holding
With both tourists and regular business customers, the group decided to call on LoungeUp to harmonize the guest relationship across all three hotels.
16
Feb
2023
Success Story: Orso Hotels
The Orso Group called on LoungeUp to offer a consistent and personalized guest experience in each of their establishments, to better welcome customers.
16
Feb
2023
Success Story: Grands Hôtels Parisiens
The Grand Hotels have decided to use LoungeUp to digitalize the relationship with their customers and to highlight the additional services of each establishment. It also allows them to better understand the needs and expectations of their customers, in order to satisfy them in the best possible way.
14
Feb
2023
Success Story: Domaine Les Ormes
To deliver an exceptional guest experience, Les Ormes called on LoungeUp to create their mobile application and manage all communications with customers before, during and after their stay.
06
Dec
2022
Success Story: Domaine de Rochebois
The Domaine de Rochebois called on LoungeUp to offer a high quality service, to better manage customer requests and to facilitate internal communication.
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14
Jun
2021
The 5 Essential Requirements for a Perfect Guest Experience
The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...
26
Nov
2019
Mapping the Hotel Guest Journey
The traveller's journey is made up of many touch points, each of which represents an opportunity for the hotelier to create a unique relationship with its guest. Here, at each stage of the journey and among the vast offer of travel tech: the tools used by the hotel guest during his journey the most important ones...
09
Apr
2019
Registration forms: administrative nightmare or a commercial opportunity?
- 5 minutes to read - 3 benefits for your hotel to go digital The hotel card or 'individual police card' is a document attesting to the identity of a person who has stayed in tourist accommodation (hotel, residence, guest house, campsite, etc.) or in furnished accommodation rented to holidaymakers.
16
Jul
2018
Transform the hotel stay into an “experience”
We hear it everywhere: "guest experience" is a hot topic, and even more so in tourism. And for good reason, investing in the experience would increase profits and customer loyalty. WHAT IS guest experience? In general In all sectors, the term "guest experience" is used to describe the...
07
Jun
2018
The keys to an ultra-personalised stay
Personalisation in the hotel industry is not a new topic. However, travellers' expectations are constantly evolving, and to keep pace, the hotel industry must be able to offer more than just personalisation: ultra-personalisation. WHAT IS ULTRA-PERSONALISATION? For several years now...
19
Feb
2018
The importance of the social aspect in your client’s experience
Rethinking your hotel as a place to live Today's travellers want to have powerful experiences. Even if this is mainly the case for Millennials, this desire is increasingly transgenerational. With the increasing globalisation of trade and the digitalisation of services, there is a counter-current desire to live in a place that is more than just a hotel.