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01
January
2025
[Marketing Calendar 2025] - Official holidays and celebrations for the hotel industry
Here's a marketing calendar to help you plan your calendar, aligning your marketing actions with the most important international holidays and celebrations. You'll find traditional holidays, world days dedicated to important causes, or landmark events on the international scene.
11
September
2024
Success Story: Entourage sur-le-Lac
Entourage sur-le-Lac in Quebec City is much more than just a hotel, it's a resort designed to meet the needs of active travelers and dynamic professionals. Ideally located on the picturesque shores of Lac Beauport, this modern establishment offers a full range of activities andentertainment year-round.
#guest-case-studies#independent-hotel29
July
2024
✪ Success Story : ResidHotel
ResidHotel is a group specializing in the management of hotel residences, with 22 residences located throughout France. With more than 30 years' experience, ResidHotel offers a practical and flexible alternative with residences adapted to business and leisure stays, combining independence and comfort.
#guest-case-studies#group#location-apartments16
July
2024
Key figures on guest data management in the hotel industry
In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.
#data#cybersecurity#technology28
June
2024
5 key points to improve the security of your hotel's guest data
Operational staff are prime targets for hacking into hotel systems and retrieving guests' personal data. Human error is unfortunately the main cause of cyberattacks (74%), with phishing remaining the leading type of attack. New AI tools and deepfakes have a lot to offer.
#cybersecurity#data#technology24
June
2024
Success Story: Evi Hob
Evi Hob is a new hotel brand that blends hospitality and third-place living. Their credo: the comfort of a hotel and the conviviality of a hostel. With LoungeUp, they showcase their wide range of events and activities.
#guest-case-studies#group27
May
2024
Key figures on the role of technology in the hotel guest experience
The rapid evolution of technology is influencing both guest and employee expectations. An overview studies from 2024 on the subject of the guest hotel experience.
#guest-experience#guestjourney#technology#personalisation #guest-orientedNewsletter
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18
May
2022
Success Story: Hostellerie de Levernois
Hostellerie de Levernois has equipped itself with LoungeUp to improve the guest experience, streamline procedures and increase upsell.
#hospitality#guest-case-studies#independent-hotel10
May
2022
Why investing in a strong guest relationship throughout the stay is essential for a hotel
Initiating and maintaining contact with a guest has a lot of advantages. Here are 6 ways hotels will benefit when they invest in their guest relationship by listening to them, being ready to help and providing information when they need it.
#guest-experience#how-to05
April
2022
Success Story: Airelles
Les Airelles decided to use LoungeUp to improve the customer experience. The solution allows customers to enjoy superior service, while providing a smoother, more enjoyable travel experience.
#guest-case-studies#hospitality#luxury21
March
2022
[Webinar ▶️] The new hotel classification: what you need to know
We're hosting a webinar dedicated to the new hotel classification. Whatever the category of your establishment, this webinar is for you.
#webinar#hospitality21
March
2022
New hotel ranking in France (2022 + August 2023 update)
Hotel star ratings are governed by criteria that hotels must meet. Find out how the point system works for each category and how to meet it.
#hospitality03
March
2022
Success Story: MOB Hotel
MOB Hotel has adopted Dmbook to facilitate customer requests and daily tasks to make managing operations more enjoyable.
#guest-case-studies#hospitality#chaine#group