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01

January

2025

[Marketing Calendar 2025] - Official holidays and celebrations for the hotel industry

Here's a marketing calendar to help you plan your calendar, aligning your marketing actions with the most important international holidays and celebrations. You'll find traditional holidays, world days dedicated to important causes, or landmark events on the international scene.

Read

[Marketing Calendar 2025] - Official holidays and celebrations for the hotel industry

Here's a marketing calendar to help you plan your calendar, aligning your marketing actions with the most important international holidays and celebrations. You'll find traditional holidays, world days dedicated to important causes, or landmark events on the international scene.

#how-to#events
Read

11

September

2024

Success Story: Entourage sur-le-Lac

Entourage sur-le-Lac in Quebec City is much more than just a hotel, it's a resort designed to meet the needs of active travelers and dynamic professionals. Ideally located on the picturesque shores of Lac Beauport, this modern establishment offers a full range of activities andentertainment year-round.

#guest-case-studies#independent-hotel

✪ Success Story : ResidHotel 

ResidHotel is a group specializing in the management of hotel residences, with 22 residences located throughout France. With more than 30 years' experience, ResidHotel offers a practical and flexible alternative with residences adapted to business and leisure stays, combining independence and comfort.

#guest-case-studies#group#location-apartments

Key figures on guest data management in the hotel industry

In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.

#data#cybersecurity#technology

28

June

2024

5 key points to improve the security of your hotel's guest data

Operational staff are prime targets for hacking into hotel systems and retrieving guests' personal data. Human error is unfortunately the main cause of cyberattacks (74%), with phishing remaining the leading type of attack. New AI tools and deepfakes have a lot to offer.

#cybersecurity#data#technology

Success Story: Evi Hob

Evi Hob is a new hotel brand that blends hospitality and third-place living. Their credo: the comfort of a hotel and the conviviality of a hostel. With LoungeUp, they showcase their wide range of events and activities.

#guest-case-studies#group

Key figures on the role of technology in the hotel guest experience

The rapid evolution of technology is influencing both guest and employee expectations. An overview studies from 2024 on the subject of the guest hotel experience.

#guest-experience#guestjourney#technology#personalisation #guest-oriented

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14

February

2023

Success Story: Domaine Les Ormes

To deliver an exceptional guest experience, Les Ormes called on LoungeUp to create their mobile application and manage all communications with customers before, during and after their stay.

#guest-case-studies#HPA#hospitality

18

January

2023

LoungeUp: The employee experience in the hotel industry, Part 3. Retention and employer brand / How to organize oneself in the face of current human resources constraints in the hotel industry? How to recruit and retain employees?

The employee experience in the hotel industry [3/3]

Part 3. Retention and Employer Brand / How to organise yourself in the face of current human resources constraints in the hotel industry? How to recruit and retain employees?

#employee-experience

04

January

2023

LoungeUp: The employee experience in the hotel industry [2/3] Part 2. Employee reception / How to organize oneself in the face of current human resources constraints in the hotel industry? How to recruit and retain employees?

The employee experience in the hotel industry [2/3]

Part 2. Welcoming employees / How to organise yourself in the face of current human resources constraints in the hotel industry? How to recruit and retain employees?

#employee-experience

12

December

2022

LoungeUp: The employee experience in the hotel industry: how to attract and retain teams? [Part 1]

The employee experience in the hotel industry [1/3]

Part 1. Recruitment / How to organise yourself in the face of current human resources constraints in the hotel industry? How to recruit and retain employees?

#employee-experience

29

November

2022

[Webinar ▶️] 8 Insights for 2023: The guest ultra-personalized hotel experience

Join us for a webinar dedicated to the guest ultra-personalized hotel experience to better capture and retain your customers.

#webinar#guest-experience#personalisation

16

November

2022

LoungeUp launches its online training platform for its users: LoungeUp Academy

LoungeUp launches its online training platform: LoungeUp Academy

Each institution is concerned with the training of its teams, especially of technological tools. LoungeUp takes the lead in relieving the teams of the training of its platform.

#announcement#best-practices#loungeup