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All blog posts

05

May

2025

[Conference ▶️] Data to anticipate guest preferences in the hospitality industry

In the hotel industry, personalising the guest experience has become a major challenge for attracting and retaining guests. Today, thanks to the evolution of technology, data plays a central role in this personalisation. Hotels collect a vast amount of information on guest preferences,

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LoungeUp News

05

May

2025

[Conference ▶️] Data to anticipate guest preferences in the hospitality industry

In the hotel industry, personalising the guest experience has become a major challenge for attracting and retaining guests. Today, thanks to the evolution of technology, data plays a central role in this personalisation. Hotels collect a vast amount of information on guest preferences,

#webinar#events
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15

April

2025

Loyal guests: a key lever for boosting your profitability

Have you ever thought about how to capitalise on your existing guests? Guest loyalty is an essential strategy in the hotel industry. Here are the four major benefits your loyal guests bring to boost your margins and improve your performance.

#upsell

[Webinar ▶️] Hotelier's Insights: Technology to streamline operations and enhance the guest experience

How can CRM, AI and a task management tool transform the guest experience and streamline operations? Discover the best practices of a 4-star hotel manager to optimise the work of his teams, improve internal communication and personalise the guest experience.

#webinar#guest-experience#best-practices#technology#independent-hotel

25

February

2025

Loyalty programmes in the hospitality industry

Loyalty programmes are a must in the tourism industry, to reward regular guests and encourage those who haven't yet done so to return. They offer a range of benefits, from discounts to exclusive services.

#loyalty#chaine#independent-hotel#hospitality

01

January

2025

[Marketing Calendar 2025] - Official holidays and celebrations for the hotel industry

Here's a marketing calendar to help you plan your calendar, aligning your marketing actions with the most important international holidays and celebrations. You'll find traditional holidays, world days dedicated to important causes, or landmark events on the international scene.

#how-to#events

11

September

2024

✪ Success Story: Entourage sur-le-Lac

Entourage sur-le-Lac in Quebec City is much more than just a hotel, it's a resort designed to meet the needs of active travelers and dynamic professionals. Ideally located on the picturesque shores of Lac Beauport, this modern establishment offers a full range of activities andentertainment year-round.

#guest-case-studies#independent-hotel

✪ Success Story : ResidHotel 

ResidHotel is a group specializing in the management of hotel residences, with 22 residences located throughout France. With more than 30 years' experience, ResidHotel offers a practical and flexible alternative with residences adapted to business and leisure stays, combining independence and comfort.

#guest-case-studies#group#location-apartments

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15

September

2021

new loungeup logo

A new visual identity for LoungeUp

Since its creation almost 10 years ago, our company LoungeUp has evolved enormously and our solution is no longer the same. We therefore felt it was time for a complete overhaul of our visual identity to better align with our current positioning.

#announcement

13

September

2021

LoungeUp

Online round-table: How to humanise a digitalised customer relationship?

Digitalisation does not mean dehumanisation. Our habits in the way we manage our relationship with our customers in the hotel industry have been strongly impacted in recent years, with increasingly digitalized exchanges. How can we humanise exchanges with customers when everything is digital?

#webinar

01

July

2021

LoungeUp

NEHÔ Group goes further in the digitalisation of the guest journey with LoungeUp

Press release NEHÔ Group has selected LoungeUp to control the guest journey from A to Z in all its establishments. NEHÔ Group is a hotel group from Nice with about twenty establishments in France and Belgium. This hyper-growth group regularly equips itself with new technologies ...

#press-release#loungeup

14

June

2021

LoungeUp

The 5 Essential Requirements for a Perfect Guest Experience

The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...

#app#hospitality#guest-oriented#sms#technology

11

June

2021

loungeup

[Webinar ▶️] Payment: the cornerstone of an efficient, secure online booking process

The Next Tourisme event took place on 3 June 2021 and brought together some of the major decision makers in the tourism sector to review the innovations and trends in the tourism sector in the context of the health crisis. LoungeUp intervened alongside Lyra, on the guest journey during the booking process ...

#webinar

03

May

2021

loungeup

"Les Vacances Camping Paradis" relies on LoungeUp to digitalise its campsites

Press release LoungeUp offers a customer relationship management solution dedicated to the outdoor hotel industry: Tipiz. It has been chosen by the new affiliation network Les Vacances Camping Paradis, directly inspired by the TV series. With several million viewers each time it is broadcast...

#press-release#loungeup