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Digitalisation does not mean dehumanisation. Our habits in the way we manage our relationship with our customers in the hotel industry have been strongly impacted in recent years, with increasingly digitalized exchanges. How can we humanise exchanges with customers when everything is digital?

Press release NEHÔ Group has selected LoungeUp to control the guest journey from A to Z in all its establishments. NEHÔ Group is a hotel group from Nice with about twenty establishments in France and Belgium. This hyper-growth group regularly equips itself with new technologies ...

The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...

The Next Tourisme event took place on 3 June 2021 and brought together some of the major decision makers in the tourism sector to review the innovations and trends in the tourism sector in the context of the health crisis. LoungeUp intervened alongside Lyra, on the guest journey during the booking process ...

Press release LoungeUp offers a customer relationship management solution dedicated to the outdoor hotel industry: Tipiz. It has been chosen by the new affiliation network Les Vacances Camping Paradis, directly inspired by the TV series. With several million viewers each time it is broadcast...

"Streamlining the guest experience" means both facilitating administrative procedures, giving information at the right time or offering a service or recommendation when the customer needs it. Using a platform to manage customer data and send cross-channel messages such as Tipiz...