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The definition of a 'perfect' guest experience has changed in recent years. When breakfast in the room and sunbeds by the pool were enough, this is clearly no longer the case. Guests expect a special experience: a personal welcome, personal recommendations...

The Next Tourisme event took place on 3 June 2021 and brought together some of the major decision makers in the tourism sector to review the innovations and trends in the tourism sector in the context of the health crisis. LoungeUp intervened alongside Lyra, on the guest journey during the booking process ...

Press release LoungeUp offers a customer relationship management solution dedicated to the outdoor hotel industry: Tipiz. It has been chosen by the new affiliation network Les Vacances Camping Paradis, directly inspired by the TV series. With several million viewers each time it is broadcast...

"Streamlining the guest experience" means both facilitating administrative procedures, giving information at the right time or offering a service or recommendation when the customer needs it. Using a platform to manage customer data and send cross-channel messages such as Tipiz...

A mobile key is the digital version of the room key. Its dematerialised version on the smartphone simplifies the guest experience, while easing the workload of hotel staff in their daily work. But it still needs to be well integrated into the overall guest experience to offer a smooth journey. Tip n°① ...

A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises reception. Here are 8 advantages for the customer and the hotel to dematerialize the room keys on the smartphone of the guests...