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01
January
2025
[Marketing Calendar 2025] - Official holidays and celebrations for the hotel industry
Here's a marketing calendar to help you plan your calendar, aligning your marketing actions with the most important international holidays and celebrations. You'll find traditional holidays, world days dedicated to important causes, or landmark events on the international scene.
11
September
2024
Success Story: Entourage sur-le-Lac
Entourage sur-le-Lac in Quebec City is much more than just a hotel, it's a resort designed to meet the needs of active travelers and dynamic professionals. Ideally located on the picturesque shores of Lac Beauport, this modern establishment offers a full range of activities andentertainment year-round.
#guest-case-studies#independent-hotel29
July
2024
✪ Success Story : ResidHotel
ResidHotel is a group specializing in the management of hotel residences, with 22 residences located throughout France. With more than 30 years' experience, ResidHotel offers a practical and flexible alternative with residences adapted to business and leisure stays, combining independence and comfort.
#guest-case-studies#group#location-apartments16
July
2024
Key figures on guest data management in the hotel industry
In the hotel industry, managing customer data is an essential strategic lever for gaining consumer trust and building customer loyalty. As concerns about data confidentiality intensify, it is essential for hoteliers to demonstrate transparency and security.
#data#cybersecurity#technology28
June
2024
5 key points to improve the security of your hotel's guest data
Operational staff are prime targets for hacking into hotel systems and retrieving guests' personal data. Human error is unfortunately the main cause of cyberattacks (74%), with phishing remaining the leading type of attack. New AI tools and deepfakes have a lot to offer.
#cybersecurity#data#technology24
June
2024
Success Story: Evi Hob
Evi Hob is a new hotel brand that blends hospitality and third-place living. Their credo: the comfort of a hotel and the conviviality of a hostel. With LoungeUp, they showcase their wide range of events and activities.
#guest-case-studies#group27
May
2024
Key figures on the role of technology in the hotel guest experience
The rapid evolution of technology is influencing both guest and employee expectations. An overview studies from 2024 on the subject of the guest hotel experience.
#guest-experience#guestjourney#technology#personalisation #guest-orientedNewsletter
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01
March
2021
LoungeUp launches a mobile key to allow guests to open their hotel room with their smartphone
Press release LoungeUp, a customer relationship management platform for the hotel industry, has developed a mobile key management module accessible on hotel guests' smartphones. LoungeUp now allows hoteliers to offer a guest experience without a physical room key.
#press-release#loungeup28
January
2021
STUDY: INSTANT MESSAGING IN HOSPITALITY: WHICH GUESTS USE WHICH PLATFORMS
Instant messaging applications play a crucial role in our lives. They are used on a daily basis to communicate with our loved ones, allowing us to keep in touch while physically separated. The COVID-19 crisis has led to an increase in the use of these applications (with 45% of the world's population using them).
#how-to#guest-oriented#sms#technology21
January
2021
Paradores digitise their services through implementing a virtual concierge
Press release Paradores takes another step towards improving the guest experience and enhancing security by digitising its service offering with LoungeUp's virtual concierge. On their own mobile devices, guests can interact with the reception or order directly...
#press-release#loungeup06
January
2021
The year 2020 at LoungeUp
What a year 2020 was! The spring of 2020 was not over when the hotel industry (our industry) was taking the Covid-19 crisis in its stride. After a few days to digest and start to understand what was going on, it became clear to us that we had a role to play in trying to contribute to the success of our industry.
#loungeup#announcement02
December
2020
Welcome to LoungeUp, Dmbook Pro!
By acquiring Dmbook Pro, LoungeUp now offers a unique customer relationship management platform coupled with a hotel operations management solution. This merger is the culmination of a first partnership launched in 2018. It is with great pleasure that we welcome...
#announcement23
November
2020
Success Stories: Hôtel Grandes Rousses
Hotel Grandes Rousses is a 4-star hotel located in Alpe d'Huez with 106 rooms and suites offering a breathtaking view of the mountain. The hotel combines a high standard with a cocooning atmosphere with carefully decorated rooms and public areas. The hotel also features a bar, a bistronomic restaurant and a restaurant with a...
#guest-case-studies#best-practices