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22

May

2025

[Conference ▶️] Data to anticipate guest preferences in the hospitality industry

In the hotel industry, personalizing the guest experience has become a major challenge for attracting and retaining customers. Today, thanks to the evolution of technology, data plays a central role in this personalization. Hotels collect a vast amount of information on guest preferences,

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LoungeUp News

22

May

2025

[Conference ▶️] Data to anticipate guest preferences in the hospitality industry

In the hotel industry, personalizing the guest experience has become a major challenge for attracting and retaining customers. Today, thanks to the evolution of technology, data plays a central role in this personalization. Hotels collect a vast amount of information on guest preferences,

#webinar#events
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15

April

2025

Loyal guests: a key lever for boosting your profitability

Have you ever thought about how to capitalise on your existing guests? Guest loyalty is an essential strategy in the hotel industry. Here are the four major benefits your loyal guests bring to boost your margins and improve your performance.

#upsell

[Webinar ▶️] Hotelier's Insights: Technology to streamline operations and enhance the guest experience

How can CRM, AI and a task management tool transform the guest experience and streamline operations? Discover the best practices of a 4-star hotel manager to optimise the work of his teams, improve internal communication and personalise the guest experience.

#webinar#guest-experience#best-practices#technology#independent-hotel

25

February

2025

Loyalty programmes in the hospitality industry

Loyalty programmes are a must in the tourism industry, to reward regular guests and encourage those who haven't yet done so to return. They offer a range of benefits, from discounts to exclusive services.

#loyalty#chaine#independent-hotel#hospitality

01

January

2025

[Marketing Calendar 2025] - Official holidays and celebrations for the hotel industry

Here's a marketing calendar to help you plan your calendar, aligning your marketing actions with the most important international holidays and celebrations. You'll find traditional holidays, world days dedicated to important causes, or landmark events on the international scene.

#how-to#events

11

September

2024

✪ Success Story: Entourage sur-le-Lac

Entourage sur-le-Lac in Quebec City is much more than just a hotel, it's a resort designed to meet the needs of active travelers and dynamic professionals. Ideally located on the picturesque shores of Lac Beauport, this modern establishment offers a full range of activities andentertainment year-round.

#guest-case-studies#independent-hotel

✪ Success Story : ResidHotel 

ResidHotel is a group specializing in the management of hotel residences, with 22 residences located throughout France. With more than 30 years' experience, ResidHotel offers a practical and flexible alternative with residences adapted to business and leisure stays, combining independence and comfort.

#guest-case-studies#group#location-apartments

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28

February

2018

loungeup

Event: ITB 2018 [Berlin]

"The world's leading travel show" 07-11/03/18 - Berlin We are delighted to be back at ITB to meet hoteliers and partners from all over the world. All the continents are represented, with destinations with stands each bigger than the next. A real world tour on 160,000 m2 and with 187 countries...

#events#loungeup

19

February

2018

loungeup

The importance of the social aspect in your client’s experience

Rethinking your hotel as a place to live Today's travellers want to have powerful experiences. Even if this is mainly the case for Millennials, this desire is increasingly transgenerational. With the increasing globalisation of trade and the digitalisation of services, there is a counter-current desire to live in a place that is more than just a hotel.

#hospitality#technology

30

November

2017

LoungeUp

Top 3 smart in-room technology to impress your guests

- 5 minute read - Despite living in an increasingly millennial world, technology for the sake of technology can often be frustrating and futile. However, with guests open to discovering new technologies in hotels to help simplify and get the most out of their stay, it is...

#best-practices#how-to#technology#innovation

11

October

2017

LoungeUp

What software do I choose for my hotel? 2/2

- 6 minutes to read - [READ THE FIRST PART HERE] Today, the day-to-day management of a hotel can only be done with the help of IT solutions. However, there is so much software on the market that it is difficult to differentiate the functions of each of them. Moreover, all these software packages are evolving...

#how-to#hospitality#technology

29

September

2017

LoungeUp

What software do I choose for my hotel? 1/2

- 6 minute read - Nowadays the day-to-day management of a hotel cannot be done without the help of IT solutions. However, there are so many softwares available on the market that it is becoming increasingly difficult to differentiate between each one and their different functions. What’s more, these software are all constantly evolving and offering functions that...

#how-to#hospitality#technology

29

August

2017

loungeup

Hotels with mobile apps mean more satisfied customers

J.D. Power recently published a new study of customer satisfaction in the hotel industry that focuses on seven key factors to determine satisfaction: booking, check-in/check-out, rooms, food and beverage, services, facilities and prices and costs. What emerges...

#app