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01
Apr
2025
[Webinar ▶️] Hotelier's Insights: Technology to streamline operations and enhance the guest experience
How can CRM, AI and a task management tool transform the guest experience and streamline operations? Discover the best practices of a 4-star hotel manager to optimize the work of his teams, improve internal communication and personalize the guest experience.
01
Apr
2025
[Webinar ▶️] Hotelier's Insights: Technology to streamline operations and enhance the guest experience
How can CRM, AI and a task management tool transform the guest experience and streamline operations? Discover the best practices of a 4-star hotel manager to optimize the work of his teams, improve internal communication and personalize the guest experience.
20
Jun
2023
Cybersecurity basics
Data leaks from hotel chains, OTAs or reservation platforms are commonplace in the field of cybersecurity, and are shaking up the entire hotel and tourism sector. All hotels are affected by this threat and can be subject to attack, even small independent hotels. The reason for this is that
07
Jun
2023
GUIDE: 10 tips to optimise upselling in your hotel
Upsell(ing) consists in offering customers options or services in addition to their reservation. The aim is to encourage customers to spend more to enhance their stay. The challenge is to offer services adapted to guest, at the most opportune moment to maximize hotel revenues.
16
Nov
2022
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LoungeUp launches its online training platform: LoungeUp Academy
Each institution is concerned with the training of its teams, especially of technological tools. LoungeUp takes the lead in relieving the teams of the training of its platform.
30
Jun
2022
The best practices for hoteliers to digitalise the guest journey
Some hoteliers have realised that digitalisation allows them to better respond to the expectations of guests, to be more efficient, to generate additional sales and to collect data to increase loyalty. Here is an overview of the best practices used by Spanish hoteliers in digitalising the guest journey.
26
Oct
2021
5 Common Problems in the Hotel Industry that Frustrate Guests
Guests expect to be pampered when they interact with their hotel, and this is one of the reasons why they choose this type of accommodation over others. Yet there are recurring frustrations that affect customer satisfaction when they could easily be avoided by hoteliers.
27
Sep
2021
10 key steps of an online check-in
The dematerialised check-in offers many advantages for both guests and hoteliers, and has gained renewed interest in this period of distancing as it avoids queuing at reception and reduces physical contact. And above all, it speeds up administrative procedures!
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21
Jan
2020
Touchpoints not to miss during a guest’s stay
BEFORE ARRIVAL The hotel experience begins long before the guest arrives in the room. However, for many hotels it starts with a lambda booking confirmation sent by the PMS, a purely administrative email. This first contact is sometimes the only communication the guest will receive...
07
Nov
2019
How adding tablets to hotel rooms can markedly improve guest experience
A mobile app is an excellent way to guide your guests during their stay and even before they arrive. Equipping your rooms with tablets with the app installed ensures maximum visibility and usage. WHAT'S A GUEST APP FOR? YOUR CUSTOMERS ORDER YOUR SERVICES MORE EASILY You give them...
17
Jul
2019
The Power of Personalisation
The increasing customer expectation for personalisation pervades the hospitality industry. Customers expect marketers to tailor services to their wants and needs, and seek individualisation at every touchpoint. This increasing expectation and the change in consumer behaviour means hotels are often falling behind.
09
Apr
2019
Registration forms: administrative nightmare or a commercial opportunity?
- 5 minutes to read - 3 benefits for your hotel to go digital The hotel card or 'individual police card' is a document attesting to the identity of a person who has stayed in tourist accommodation (hotel, residence, guest house, campsite, etc.) or in furnished accommodation rented to holidaymakers.
16
Jul
2018
Transform the hotel stay into an “experience”
We hear it everywhere: "guest experience" is a hot topic, and even more so in tourism. And for good reason, investing in the experience would increase profits and customer loyalty. WHAT IS guest experience? In general In all sectors, the term "guest experience" is used to describe the...
30
Nov
2017
Top 3 smart in-room technology to impress your guests
- 5 minute read - Despite living in an increasingly millennial world, technology for the sake of technology can often be frustrating and futile. However, with guests open to discovering new technologies in hotels to help simplify and get the most out of their stay, it is...